ThunderTix

Easy Interface. Easy to Setup. Reliable & A+ Professional Customer Service.

Comments: I enjoyed the overall experience. What was great about ThunderTix was a combination of two things, dependability and customer service. Whenever I had a question they answered it either by phone or email in a timely manner. They were also very thorough as to what you cannot and could do. With much creativity and flexibility there isn't really much you cannot do with their ticketing system.

Pros:

It's affordable with its different ticketing plans, and you are not stuck paying an outrageous percentage of your sales. *Customer Service *Dependable *Automated Pre-sale system *Automated Post-sale system *Works on smartphones and tablets with easy. *Promotional tools. *Easy simple buttoning system even low tech Church volunteers of an elderly age were able to operate. *SSL Encryption on their end. *Works with multiple merchant portals

Cons:

I am not really sure. They seem to even be concerned about quickly changing their system to benefit you from their open customer support page. You can see what the customers complained about, and even how they solved it. It was freaking incredibly risky, but also awesome to see how they fixed it. So if there are issues which I did not experience, they probably won't last too long.

ThunderTix 1000%

Comments: Being new to ticketing myself ThunderTix is the first platform I have tried. Our theatre association previously used another platform and all I heard were horror stories and how they couldn't wait to move on to something else.
A trusted associate in IT found ThunderTix for me and we made the switch.
Working within the program has been crazy easy; I love it.
We have several volunteers in our box office and they are all amazed at how easy it is to use.

Pros:

Ease of Creating Events Ease of Managing Events Creation of Custom Ticketing and Email Confirmations Ease of Ticket Purchasing Quick Links to to Reports

Cons:

Entering Patrons One at a Time (with hundreds of patrons it will be time consuming and therefore the project has not been started)

ThunderTix is awesome!

Comments: ThunderTix has been very easy to use and I really enjoy the reports you can pull out of there too. It keeps a lot of data for you and you can look at your customer base and see how many people have been coming to your shows, etc. We have been using it for about two years now and I really enjoy the way the database works. It helps make my life a lot easier.

Pros:

ThunderTix has A LOT of flexibility about what you do or do not want to post on their site. It's very customizable depending on what your needs are. You can send pre-concert or post-concert emails as well as surveys.

Cons:

Took me a little bit to learn how to use the menus.

Fine but not the best option out there

Comments: I feel like the biggest benefit is the price and the customization of the software. I would highly recommend spending quality time on the set-up to ensure you're using it to the best of its ability for your organization.

Pros:

The customization is really nice -- from show details, customer reminders, and prices. The customer side of things is really clean and well setup.

Cons:

The navigation can be non-intuitive, but understandable once you get the lay of the land. The biggest issue we've come across is the inability to delete or archive orders. Our group sales processes including deposits were always in jeopardy of getting really messy on the back end. Even leaving notes about orders that you couldn't later update would get irritating for the small space provided.

ThunderTix is a MUST have

Comments: Adding ThunderTix to our theater program has been a game changer. In our first event series, we hit our maximum tickets sales ever. We also received amazing feedback from our guests about how easy it was to reserve tickets, not having to arrive super early to save seats, and that check-in at the front lobby was very smooth.
I like the versatility of being able to scan tickets with your phone/devices or just have a laptop stationed in the lobby asking for the guests name. Either way is very straight-forward and allows you to check-in guests and get them to their seats much faster (or the concession stand!!)

Pros:

My two favorite things about ThunderTix is the ease of setting up an event and venue map. And the reporting features! Its very customizable and I can see just the data that I need during an event and even more during our post-event reporting.

Cons:

There is one screen that auto-scrolls up every time the page loads which is a little frustrating to an admin...but the customer doesn't see this page so its a minor issue.

Alternatives Considered: Prekindle

Reasons for Switching to ThunderTix: Pricing was the largest factor and the fact that equipment was not required to get started. Ease of use (the demo we saw was very exciting). Electronic payment platforms. Feature allowing customers to exchange tickets. And quicker response of ThunderTix staff.

Thundertix

Comments: Customer service and internal team are very knowledgable with their product. Great listeners and always looking for improvements in their products.

Pros:

Customer Service is top notch!! Easy to submit tickets online, and get responses within minutes or few hours. Ease of use. Flexibility of different seating charts. Like the feature voting.

Cons:

Would like to be able to have one login for both of our sites. We have 2 venues to manage. Requires using 2 different browsers in order to have both logged in at a time.

Incredible support, easy interface for admin & end user, love it!

Comments: Incredible. I had explored a few different sites and this one was the easiest to set up, with consistent, kind and useful instructions from the support team with any questions or needs I had. I would strongly recommend to anyone new to ticketing platforms, or to those who want a support team that follows through and cares about your outcomes. I will be continuing to use Thundertix for my client.

Pros:

The ease of the platform to set up events, have multiple types of tickets, create a donation campaign, collect various reports. Most of all, I found their customer service to be one of the best I have ever encountered. They are kind, knowledgeable, patient, clearly communicate and helped me every step of the way in a stressful time to get the ticketing functions up and running for a client of mine. I adore their skill and incredible support!

Cons:

While the report options are comprehensive, it is a bit confusing to know what reports will produce what data, and so while I am new to the site, I still have to hunt to figure out which ones I need and how to best display the needed information for tickets, and donations. But i'm learning!

Great ticketing system!

Comments: Wonderful customer service and easy to use.

Pros:

Ease of use and customer service are the main reasons I love Thundertix.

Cons:

Some options are not yet available on the system.

Alternatives Considered: TicketSpice

Reasons for Choosing ThunderTix: Etix was too clunky for what we needed.

Switched From: Etix

Reasons for Switching to ThunderTix: Price was more reasonable for our small organization.

Helena History Tour Program Review

Comments: Really positive. I have tried similar services and this platform is a lot more comprehensive, customizable, and helpful for both user and customers.

Pros:

The ease with which I can setup and manage multiple events. For the most part, any feature I want is customizable which is incredibly helpful for our small organization.

Cons:

I would like to see the "required verification" to be more customizable. I use this as a liability waiver for our events and sometimes I need the language to be different for one event than the others. To my knowledge, this section located in "checkout options" has limited customizability.

Great Success with ThunderTix for my play Witchland!

Comments: Overall, working with ThunderTix was super easy, and I'm definitely planning on using it for future events. My Off-Broadway play, Witchland, ran for a few weeks, and I was able to manage the entire ticketing sales and process, and allocation, seamlessly.

Pros:

ThunderTix made the daunting task of managing tickets for my stage production super easy. They helped me set up the site, and once up and running it was very easy to manage and navigate.

Cons:

No real cons with the system - there is a small learning curve initially, then it's smooth sailing.

Customer Service A+

Comments: We have been using Thundertix for nearly three years, and have been big fans of the software from the beginning, but their response to changing needs during the COVID-19 crisis have made us ThunderTix fans for life. The Thundertix team has quickly and efficiently continued to add new features that are critical during this time. The newly added options to bulk refund tickets to gift certificates and add automated social distancing seating charts are GAME CHANGERS for our industry right now. They have saved our staff hours of time and energy by implementing easy to use, effective features. Plus, they are in my opinion the absolute best bang for your buck that you can get in a ticketing software. They have lower per ticket rates than most of their competitors with superior service.

Pros:

The software is incredibly user friendly. The low per ticket cost was the greatest deciding factor for us, but we have been wowed by their customer service and breadth of features. We are a non-profit theatre company that operates 10 small venues (sub 300 seats). Things we love: assigned seating, easy transfer and refund options, PDF tickets, unlimited user accounts (we have lots of ticketing volunteers), integrated email, offer to round up to nearest $5 for donation, bulk discount code creation, season tickets, pre and post event surveys.

Cons:

We would like to see more versatility within season tickets, such as creating season or package tickets across multiple venues. We would like to see additional versatility with coupon codes, such as creating a code that can be used only once per person.

Just the event ticketing software we needed

Comments: I really couldn't fathom the level of attention we received from ThunderTix. We are a very small non-profit. But we were treated like we were their most important customer. They get our highest customer service recommendation. Fantastic.

Pros:

We are a non-profit that has 2 model train shows a year. We currently have 500 to 1,000 attendees to our 1 day shows. We believe we can grow our attendance by selling advance tickets. We are a family friendly event and we believe that families will find it helpful to be able to purchase tickets in advance. ThunderTix provides all the features we need. They actually have more features than we need. We don't do reserve seating and there are no limits on how many tickets we can sell, within reason. Our main criteria was not having to worry about attendees duplicating tickets and being able to self-serve purchasing tickets, printing their own ticket, and reprinting their own ticket if needed.

Cons:

There were a couple of minor issues getting set up with our payment processor. However ThunderTix was EXTREMELY proactive and helpful getting these problems resolved.

Alternatives Considered: Eventbrite

Reasons for Switching to ThunderTix: We chose ThunderTix based on a recommendation from another local non-profit who was a customer. They gave ThunderTix a very positive recommendation. But the main reason was their simple pricing structure. It's a plan that met our needs.

Thundertix Review

Comments: It has been great; fast, reliable, and responsive

Pros:

Thundertix is easy to use and is extremely reliable. Our members are all seniors and many are computer illiterate. Thundertix makes signing up for events seemless.

Cons:

No telephone support that I am aware of.

Bravo!

Comments: Thundertix provides a highly affordable means of selling tickets and tracking customer information.

Pros:

Besides the ease of use, we found the customer service to be top notch!

Cons:

Haven't found one yet. Our experience has only been "most", not "least".

Thundertix review by Jen

Pros:

Ticketing has never been easier. Customers tell us the process is simple and straightforward. Presented very well.

Cons:

Thundertix is not properly equipped for merchandise sales.

A great reoccurring ticketing option

Comments: I have really appreciated your quick customer service.A lot of the problems could have been solved much quicker if Thundertix had revealed that your integration system with websites doesn't really work. It took much too long for Thundertix to communicate this and we lost many sales. I suggest you do not offer this option as it was a selling feature for me and I was very disappointed with is not working for several months and Thundertix not providing solutions and instead saying it must be the customers fault; until 6 months later after several emails Thundertix finally communicated that the integration doesn't work well and we should switch to being directed to Thundertix site for ticket sales. Your quick responses are great. I really like all the other services you provide. Easy to use.

Pros:

Ticketing, coupon codes, analytics, are what I use most in this software and have been an essential part of what has helped out business to grow and be successful so far. Customer service tickets is an essential software service.

Cons:

It was really important to me for the software to integrate into our website. This was a selling feature for me. It caused an enormous amount of troubles and problems for much too long. We switched to the customer being directed to the Thundertix site for ticketing, which is smooth and works well now and solved months of problems and lost sales.

Great interface and customer service

Pros:

The interface is easy to navigate and customizing your events is simple and effective.

Cons:

Tracking individual redemptions of coupons takes multiple steps.

ThunderTix

Pros:

Another pretty hilarious tool I used for event management. The software matched our requirements, easy to use, intuitive controls, nice design. Service team is perfect, support according to individual packages, which I like. Integration was without any problems. Price is average/medium. Price/performance ratio.

Cons:

I recommend using PDF files more than excel files, which are more difficult to navigate. I recommend SW.

Administrator

Pros:

Ease of use for our residents with a high percentage of older users

Cons:

Finding new feature that will help us utilize more of the features that are available.

Make your life easy and make it easy for your customers.

Comments: I love having the ability for customers who want to sign up on line with a credit card can do so. They can leave a message easily and I know when they get an email.

Pros:

I like after you take a few minutes getting reacquainted (we only use it once a year from Dec- May) it is very easy to navigate. I would not consider myself techi, but you don't have to be.

Cons:

I would like to have more access to a live agent. When we started using Thundertix in 2014, I was able to place a call and get someone right away. I do not have to wait long to get a reply now, but I am old school and like to talk to someone. I don't like a "ticket" being used for anything that is charged. ie. we have a golf tourn and i am using a "ticket" for golfers. I have tried to figure out how to not have this.

There is a lot to be said for a company that just "gets it".

Comments: I have enjoyed partnering with Thundertix over the last ten years. Of all the vendors I have used in my 29 years in this business, there are probably less than 5 that just "gets it", and Thundertix is one of those few. The product works better than advertised, the support has always been top-shelf, and everyone has always followed through on what has been said. That carries a lot of weight with me, and I would give my complete endorsement of the Thundertix brand to anyone that is looking for an event management and ticketing solution. The software is an IT Department dream come true -- something that works so well that you practically forget it is even there. If we ever decide to resume any form of entertainment series again, the Thundertix team will be my first call.

Pros:

From the day we began searching for an event management solution, Thundertix quickly set themselves apart from the competition with simple business ideals that are lost in today's business environment. Timely communication, quick answers, and a quiet confidence of knowledge and expertise stood out to me. The product is clearly engineered from the beginning with the non-technical end-user in mind, as my users effortlessly began using the software to manage events and ticketing without a barrage of calls to IT Tech Support.

Cons:

I am hard pressed to find something that I liked least about the Thundertix package. If there were ever any issues that came up, they were resolved so quickly that it didn't warrant enough merit to be remembered.

ThunderTix was an easy critical upgrade at a crucial time

Comments: We had a service provider go insane on us, demanding unbelievable payments in an almost extortionate setting. I researched the options, limited by our resources, and determined they were many of the things that aligned with our company and its mission statement: Regionally based, woman owned, technologically current.
The entire conversion took only a few days. We were up and running with them in less that a week and have NEVER missed a single event.
They have PERSONALLY reached out to us multiple times for feedback, concerns, and ideas. We have not been unhappy about a single thing technologically or as a customer.

Pros:

It has been a very easy, extremely reliable tool that I can take completely for granted.

Cons:

The price is competitive, but they are being forced to follow market costs. While the features expand, the price has to. We have not had need of the more advanced features, but a more advanced company/user would definitely benefit from them immediately.

Thundertix meets our needs

Comments: Excellent!

Pros:

Easy to use and support has been superb.

Cons:

So far nothing has been an issue...we are pleased.

ThundertTix Rocks

Comments: Thundertix has boosted our ticket sales for all events. It promotes advance registration and reduces cancellations, changes and refunds. However, having those options available in the system has made it easier for us to maneuver changes when they must be made. Our customer love the ability to do things on line from home, yet have the ability call or stop in & we can make the reservations for them.

Pros:

The customer service is superb. We love the ability to have multi level tickets, ticket discounts & the ability to customize tickets in detail. Love the reserving ability for seats and that it is controlled by us and not the public. Appreciate that you allow us to add in cash or check sales to keep track of all sales for an event. It has made our ability to account for an event at the end 100% better.

Cons:

The inability to have a store for merchandise separate from adding to a ticket. Refunds & exchanges to multi day events can get very confusing. Most for us in theater as people will purchase tickets & exchange for another show time. The money flow can be confusing when doing the books for close out.

I Heart ThunderTix

Comments: My overall experience has far exceeded my expectations. I have never under any circumstances had the level of attentive and courteous online customer service like I have received from ThunderTix. The customer support has been outstanding and I can't say enough great things about the immediate responses to questions, informative answers, and above all the courteous nature of each and every representative i've worked with thus far. I must add that this outstanding customer service started from the moment I opened a live chat with [SENSITIVE CONTENT HIDDEN] and has continued with each and every time I reach out asking for assistance.

Pros:

As an organization we needed a platform that would allow our attendees select their ticket price option as well as their seat location at the venue. Before finding ThunderTix, I researched and contacted over half a dozen different platforms that either offered one or the other but not both!!

Cons:

Although ThunderTix has provided nearly everything we need, the only con I have is not visually seeing the current seats available from the seating chart. With 70 tables and 700 seats it has been a little difficult for users to determine available seating by being required to hover over each individual table to see how many seats are left. The hover feature is a nice option if registering from the computer. But if registering via mobile device a user must click on each table individually before seeing how many seats are left.