Smart Hotel Software

Smart Hotel Software

by Smart Hotel Software

Who Uses Smart Hotel Software?

Resort, retreat or hotel with many departments (lodging, F&B, catering, etc) then we are perfect for you.

What Is Smart Hotel Software?

Smart Hotel Software is a full featured Hotel Property Management Software Solution for hotels and resorts.
- Revolutionary integrations that work the way software should work
- Commission free online booking that bolts onto your own website
- Unlimited 24/7 technical support-get a real person on the phone
- Flexibility to manage your unique situations
Point of sale, accounting, housekeeping, maintenance, spa, meeting rooms, and much much more. Prices start at $10,000 or $500 per month.

Smart Hotel Software Details

Smart Hotel Software

http://www.smarthotelsoftware.com/

Founded 1990

Smart Hotel Software Pricing Overview

Smart Hotel Software does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Smart Hotel Software Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property

Smart Hotel Software Reviews for UK Users

Showing 5 of 20 reviews

Overall
4/5
Ease of Use
3.8/5
Customer Service
4.8/5
Features
4.3/5
Value for Money
4.4/5
Daniel P.
Head of Operation
Hospitality, 10,001+ Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 12/03/2020

"Easy to manage the Hotel Operational Daily"

Comments: As front Office I will like to use it, Because is uder friendly and simple

Pros: East to use. even when i use it at the first time, and i able to use it in a week after training. They has feature from front office till back office.

Cons: Sometimes is freeze and i need to restart it. I don't why it happens.May be because of inthernet or something else.

  • Reviewer Source 
  • Reviewed on 12/03/2020
Nancy C.
Business Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 23/07/2018

"Customization of the SmartHotel system"

Comments: I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Pros: The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs.
I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons: Lack of Training manual or guide
It is clunky and does not look very modern. This is particularly evident in the online bookings.

  • Reviewer Source 
  • Reviewed on 23/07/2018
Kira M.
Social Media Marketing Coordinator, Reservations
Leisure, Travel & Tourism, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 22/11/2019

"SH & NMA"

Pros: I like the amount of detail we can include and customize in our reservations. [SENSITIVE CONTENT HIDDEN]at Smart Hotel is SO helpful and easy to communicate with. When we can't figure something out over the phone, having him be able to take control of my computer screen is so great.

Cons: Not being able to adjust a reservation once checked out. I don't like that it asks me again if i want to close a window.

  • Reviewer Source 
  • Reviewed on 22/11/2019
Belinda R.
Customer Service Manager
Hospitality, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/12/2019

"Smart Reservations System"

Comments: The software interacts with our accounting program Adagio so that has been a big plus.

Pros: I personally like the reporting features. I am able to get reports on occupancy and reservations that enable me to see what our revenues are like

Cons: The rates set up features. We are a bit different than a hotel and have 3 areas we work with for reservations. Due to this we have an a lot of rates. Each rate has 3 components - Hidden Rate, Visible Rate and an Object to direct the funds to the correct GL account.

  • Reviewer Source 
  • Reviewed on 09/12/2019
Patricia B.
Manager
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 08/07/2010

"Highly Recommended with 1 suggestion."

Comments: Highly Recommended with 1 suggestion.

Pros: 1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem.
2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

Cons: If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.

  • Reviewer Source 
  • Reviewed on 08/07/2010