Who Uses This Software?

English speaking

Average Ratings

13 reviews
  • Overall 4 / 5
  • Ease of Use 3.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price US$10,000.00/one-time
  • Pricing Details Monthly pricing is available too.
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Installed - Windows
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Smart Hotel Software
  • http://www.smarthotelsoftware.com/
  • Founded 1990

About Smart Hotel Software

Smart Hotel Software is a full featured Hotel Property Management Software Solution for hotels and resorts.
- Revolutionary integrations that work the way software should work
- Commission free online booking that bolts onto your own website
- Unlimited 24/7 technical support-get a real person on the phone
- Flexibility to manage your unique situations
Point of sale, accounting, housekeeping, maintenance, spa, meeting rooms, and much much more. Prices start at $10,000 or $500 per month.

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Smart Hotel Software Features

  • Built-in Accounting
  • CRM
  • Catering
  • Employee Management
  • Extended Stay
  • GDS/OTA Integration
  • Loyalty Program
  • Maintenance Management
  • Marketing Automation
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking

Smart Hotel Software Most Helpful Reviews

Customization of the SmartHotel system

Reviewed on 23/07/2018
Nancy C.
Business Manager
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have inherited a system that was customized poorly by my predecessors. I have been working closely with one of the rep to redesign a system that both fits our unique needs and is easy to use and book online. My experience with her has been wonderful and I hugely value both her vast understanding of the system and communication style. Her determination to assist us in making the system serve us better, and effort/ skills in Crystal have made a dramatic difference to our success.

Pros: The customer service department is fantastic and can help us creating the materials, and systems we require when the standard is not workable for our needs.
I like it's adaptability. It has been reliable for reservations and has not had trouble with 'dropping' reservations that other systems I have worked with have.

Cons: Lack of Training manual or guide
It is clunky and does not look very modern. This is particularly evident in the online bookings.

Highly Recommended with 1 suggestion.

Reviewed on 08/07/2010
Patricia B.
Manager
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Highly Recommended with 1 suggestion.

Pros: 1. Uniresman Customer Service is excellent. In a day and age of automation it is a refreshing change to have a real person answer the support line and in a few short minutes solve your problem.
2. After the initial purchase of software we were impressed by the fact UniResman software is consistently updating and improving the performance to meet the ever changing hospitality environment.
3. I think the strongest pro regarding the software is how easy the software is to learn. We have a diverse group of people working our offices with various education, experience and training. The simplicity of the software has made new training staff member an enjoyable relaxing process.

Cons: If there is one element Uniresman must improve on is the Release Notes for service pack. The notes are written for techs in the back office that have the time to review all the pages in detail. There needs to be a FAST note version I can give to my front desk and sales staff that they can read. I dont care if they call it You asked for it you got the Top Ten FAST Notes i.e. Hotel X asked for a fast button for walk-ins-here it is. A screen shot, basic instructions and a sample all on 1-2 pages per example. If I can give each staff member 10-15 new things to learn each update they can see growth in the software as well as themselves. This is why I gave the "Feature Richness' 3 stars. The software may have new features but if you don't convey the message in a simpler format my staff and I will not be able to discover them.

Smart Hotel for heli skiing

Reviewed on 24/07/2018
Marnie G.
Operations Assistant
Hospitality, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It can be customized to meet our needs. Support staff are very good, have an excellent understanding of the system, and can help to determine the best way to fit our needs. We don't fit "inside the box" of a regular hotel, so we have required quite a few custom programs / reports. The system now works very well, is reliable, and fairly easy to use.

Cons: It is complicated and some aspects are not very intuitive.
There is quite a steep learning curve to be able to use this software.

Its not just in the name

Reviewed on 19/07/2018
Holly S.
Finance Manager
Hospitality, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Managers didn't realize how much money was being lost buy using another software that had no connection with out finance software.

Pros: Smart Hotel is very user friendly software and easy to learn. Integrated with our finance software which is a god send.

Cons: No dislikes of this software - should have got it 5 years ago

Vendor Response

by Smart Hotel Software on 31/07/2018

Thank you for your kind words Holly.

As big (or small) as you need

Reviewed on 15/09/2010
Grant P.
Owner
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Highly recommended. The system can be scaled to meet size needs and is flexible enough to meet customized requirements.

Pros: After reviewing a couple dozen different systems, we implemented UniResMan for the hotel front desk processes. It matched our prior processes very closely, is intuitive, and provides the front desk staff with any reservation info they needed at any time (something we could not do prior). It has a full set of standard reports that provide essential information for operations, saving weeks of compilation time. Simply put: this software enables management to focus on growing business more, opposed to solely supporting daily operations.

Cons: The standardized reports are structured to fit what an accountant likes to see, which can obscure information from accurately or quickly being read by front-line staff (front desk or housekeeping).
While all of the information is in the system, it can be difficult to find. The user needs to understand where to find all of the information (user-specific training).

Vendor Response

by Smart Hotel Software on 13/05/2019

Thank you for your kind words. Note Grant still uses our software.

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