rezStream Cloud PMS
by rezStream4.5 / 5 37 reviews
Who Uses This Software?
Perfect for small independent properties 50 rooms or less (b&b, inns, cabins, campgrounds, hotels & motels)!
Average Ratings37 reviews
- Overall 4.5 / 5
- Ease of Use 4.5 / 5
- Customer Service 4.5 / 5
- Features 4 / 5
- Value for Money 4.5 / 5
- Free Version No
- Free Trial Yes
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Rep)
- Founded 2005
About rezStream Cloud PMS
rezStream Cloud is a modern reservation software and online booking thats easy to use, simple to access, and improves your efficiency! This dynamic solution gives you the freedom and flexibility as redundant tasks are simplified and the business is accessible from anywhere.
rezStream Cloud PMS Features
- Built-in Accounting
- Employee Management
- Extended Stay
- GDS/OTA Integration
- Loyalty Program
- Maintenance Management
- Marketing Automation
- Online Booking
- Point of Sale (POS)
- Single Property
- Vacation Rental
- Activities Booking
- Booking Notes
- Customer Support
- Group Reservations
- Promotions Management
- Rate Management
- Room Booking Management
- Third Party Booking
rezStream Cloud PMS Most Helpful Reviews
Reviewed on 24/01/2017
User friendly, safe, easy customization, making our work so much more easy and efficient!
We upgraded from Rezstream Professional to Rezstream Cloud and it's really nice! we can access it from any location as it is web based, so if I need to check something while working at home; no problem.
The occupancy map is our starting point and it gives us a clear overview who is staying where; if you want to see specifics on one of your guests; just click on the booking and all information that you need is there.
The colors in the occupancy map show right away the status of payments, and it's really simple to block out time frames for maintenance or other activities. And of course, all that you do in the occupancy map immediately reflects in the online booking engine, no additional steps needed.
The reports section of Rezstream Cloud is great; it gives us a lot of information at any given moment. You can customize the system to best fit your business model, you can easily add and remove units, change pricing, etc.
I feel the system is very user-friendly.
The letter templates and scheduled email system sending out thank you notes and payment reminders take a lot of time on our hands.
We are located in the Caribbean and rent private homes, Rezstream Cloud makes our lives easier to keep the overview and processes running.
User-friendly, safe, lots of possibilities to customize.
occupancy map shows availability and blocks very efficiently
Communicates without issues with the booking engine and also here you can adapt things to fit your business model
Cons: That it takes a few clicks before getting to the notes of the guest; where special requests or specifics are located. it would be nice to see this information 'earlier'
Reviewed on 06/11/2015
Simply the BEST decision ever made for my business.
I can't be happier with Rezstream Cloud PMS.
The booking engine's design is easy to use for customers. The Rezstream team did a great job matching the look of my website making the transition between the pages seamless. The Cloud Interface
My wife and I run a small cabin business. Like many couples, we compliment each other with different skills. I'm the tech guy and she's the friendly face of the business. She's not tech-savvy at all and when I mentioned migrating from Rezstream's old software to the cloud there was the obvious resistance to change. That all disappeared within minutes of watching me navigate through the new software on day 1. The layout of user interface is so intuitive that my wife was comfortable with the Rezstream's cloud system within a few hours. Customer Service
I truly believe that Rezstream has the best support team I've ever come across. James, Kyle & Wendy have all helped me along the way and I can tell that each of them care about the product and the customer. They take the time to listen to every concern and they do an unparalleled job of researching problems as well as explaining and/or teaching solutions. I also know there are some phenomenal code guys in the background. They're getting it done! Noticeable Improvements
Gaining accessibility to our guest database through the Cloud PMS has been a lavish luxury. No more are we tied to a specific computer tied to a specific location. I can review the calendar and move reservations from my phone. I can access guest contact information from my office across town. I can make changes to my rate plan from my house. It is a game changer. Scheduled emails automate so many of our most mundane guest correspondence tasks. Automatically triggering events like thank you emails have immediately driven up our positive reviews on travel sites. Credit card processing has never been easier for us with this new version of the software. The pairing with Shift4 and Rezstream's new procedures in the user interface have made the collection process significantly more efficient than anything we've tried before. Summary
We increased sales 25% in the first year after implementing the old locally-hosted version. This new version is easier to use, easier to access and more powerful. Those improvements have already began to make their way to our bottom line. Simply put: Rezstream is a weapon.
Reviewed on 14/06/2019
User-friendly and mobile-ready
Comments: It's great overall. No glitches, crashes, or anything tragic. It's smooth, easy to operate and understand. My staff took to it readily. The setup was easy and the customer support folks have been good all along to answer any weird questions. They seem interested in what features we may need and ideas we have to improve it as well.
Pros: I love that I can sign on to the software from my phone wherever I am and check availability, make a reservation, take a payment, whatever I need to do. That frees me up (and my staff) from being locked to a desk or office all day. I also don't have to carry a laptop around. I made a guest reservation while I was hiking last week - so sweet!
Cons: The reports module is still lacking some pretty important pieces that make monthly reporting, trend analysis, comparisons a bit more difficult than I like. They are working on it continuously and more options are becoming available, but it needs some intense attention in order to provide all that I need for reporting.
Reviewed on 11/06/2018
Our B&B has used Rezstream for 3 years now. Our experience with Rezstream has been great.
Comments: We are able to make reservations for our B&B and cottages as well as allow customers to book online. There are many automatic features that help give us more time for other responsibilities.
We like the simplicity of the Occupancy Map and the (relatively) new ability to change the rates and minimum number of nights on the fly with the Quick Rate Editor. We also like the invoicing feature, which we use for more than just the lodging.
Another feature that we use a lot is the ability to send letters, such as invoices and confirmations. The automatic letters prior to arrival and after departure are excellent as they relieve us of some of the responsibility.
Cons: I wish the software most more user friendly on mobile devices. We like the cloud because we can make reservations from anywhere, but going through the reservation steps on a mobile device can be difficult.
Reviewed on 15/03/2019
Rezstream getting better for resorts
Susie and bryan H.
Comments: We have been able to manage our guest list, revenue, and booking/rates with relative ease. The online booking is fantastic. Automatically generated emails for guests really reduce our constant attention to the computer, allowing us to focus on our guests.
Pros: Rezstream cloud is an excellent resort operation software, with good communication tools and scheduled email options. The day to day useability takes a little practice, but the ability to post online availability and online booking offers us a huge advantage over others who don't take online reservations. Their development team continues to make improvements for a resort operation ( I think it was originally designed more for B&B/hotel use). I especially appreciate the automatic cloud data backup.
Cons: The cost is high for a small operation like ours. And the reports are a little clumsy.