Who Uses Mindbody?
Fitness, beauty, and wellness businesses wanting to provide the best customer experience possible from browsing to booking and beyond.
What Is Mindbody?
Mindbody elevates your customer experience - from the moment they find you on our app to their next visit. Automation doesn't stop at scheduling and business management. Send personalized email and text campaigns at the push of a button. Build your brand with a custom app, filled with all your services and deals. Save time and give your clients the attention they deserve. Schedule your free demo today.
Mindbody Details
Mindbody
http://www.mindbodyonline.com
Founded 2000
Mindbody pricing overview
Mindbody does not have a free version and does not offer a free trial. Mindbody paid version starts at £109.00/month.
Starting Price
£109.00/month
Pricing Details
Essential: 109 Accelerate: 189 Ultimate: 269
Free Version
No
Free Trial
No
Mindbody deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- In Person
- Live Online
- Webinars
- Documentation
Mindbody Features
Appointment Scheduling Software
- Appointment Reminders
- Automated Scheduling
- Calendar Sync
- Client Database
- Group Scheduling
- Mobile Access
- Multi-Location
- Online Booking
- Online Payments
- Recurring Appointments
- Room Booking Management
Barbershop Software
- Appointment Reminders
- Appointment Scheduling
- Client Profiles
- Email Marketing
- Employee Management
- Inventory Management
- Loyalty Program
- Payroll Management
- Point of Sale (POS)
- Wait List Management
Business Management Software
- Billing & Invoicing
- CRM
- Employee Management
- Financial Management
- Inventory Management
- Marketing Management
- Order Management
- Performance Metrics
- Project Management
- Purchasing
- Scheduling
- Time & Expense Tracking
- Training Management
- Vendor Management
Club Management Software
- Attendance Tracking
- Billing & Invoicing
- Event Management
- Inventory Management
- Marketing Management
- Member Portal
- Membership Management
- Mobile Access
- Online Bookings
- Payment Processing
- Point of Sale (POS)
- Team Management
- Visitor Management
- Website Management
Dance Studio Software
- Attendance Tracking
- Billing & Invoicing
- Class Management
- Class Scheduling
- Client Management
- Costume Management
- Online Payments
- Online Registration
- Point of Sale (POS)
- Reporting
- Self Service Portal
- Staff Management
Fitness Software
- Attendance Tracking
- Billing & Invoicing
- Class & Schedule Management
- Contract Management
- Employee Management
- Event Management
- Inventory Management
- Marketing Management
- Membership Management
- Online Booking
- Payment Processing
- Self Check-in/Check-out
Gymnastics Software
- Attendance Tracking
- Class Scheduling
- Event Management
- Membership Management
- Online Payments
- Online Registration
- Parent Portal
- Score Tracking
- Skills Tracking
- Team Management
- Wait List Management
Martial Arts Software
- Attendance Management
- Belt Ranking Classification
- Billing & Invoicing
- Class and Schedule Management
- Event Management
- Member Communication
- Online Registration
- Point of Sale (POS)
- Student Management
Massage Therapy Software
- Appointment Management
- Billing & Invoicing
- Client Management
- Email Marketing
- Employee Management
- Gift Card Management
- Multi-Location
- Point of Sale (POS)
- Practice Management
- SOAP Notes
Medical Spa Software
- Appointment Management
- Before & After Pictures
- Client Management
- Gift Card Management
- HIPAA Compliant
- Inventory Management
- Treatment Packages
Membership Management Software
- Application Management
- Committee Management
- Dues Management
- Email Marketing
- Event Management
- Member Directory
- Member Portal
- Member Types
- Membership Database
- Membership Renewals
- Payment Processing
- Website Management
Online Booking Systems
- Activities Booking
- Booking Notes
- CRM
- Customer Support
- Group Reservations
- Promotions Management
- Rate Management
- Room Booking Management
- Third Party Booking
Personal Training Software
- Attendance Tracking
- Certification Tracking
- Exercise Library
- Fitness Assessments
- Fitness Plan
- Nutrition Program
- Payment Processing
- eCommerce
Physical Therapy Software
- Appointment Management
- Appointment Reminders
- Assessments
- Billing & Invoicing
- EHR/EMR
- Exercise Library
- For Physical Therapy
- HIPAA Compliant
- Insurance Management
- Multi-Location
- Patient Portal
- Practice Management
- Progress Notes
- Reporting/Analytics
- Treatment Plans
Pilates Studio Software
- Attendance Tracking
- Capacity Management
- Class Scheduling
- Marketing Management
- Member Management
- Online Payments
- Point of Sale (POS)
- Staff Management
Salon Software
- Booth Rental Management
- Client Profiles
- Employee Management
- Inventory Management
- Loyalty Program
- Multi-Location
- Payroll Management
- Point of Sale (POS)
- Recurring Appointments
Scheduling Software
- Alerts/Notifications
- Appointment Scheduling
- Automated Scheduling
- Class Scheduling
- Employee Scheduling
- Facility Scheduling
- Group Scheduling
- Multi-Location
- Real-time Scheduling
- Resource Scheduling
- Room Booking Management
Spa Software
- Appointment Management
- Client Management
- Employee Scheduling
- Inventory Management
- Loyalty Program
- Payroll & Commissions
- Point of Sale (POS)
Yoga Studio Software
- Facility Scheduling
- Inventory Management
- Online Payments
- Staff Management
Mindbody Alternatives
More Mindbody alternatives
Mindbody Reviews for UK Users
Read all reviewsOverall rating
Average score
Garrett E.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality5 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 06/09/2019
"Learn It and Use It"
Pros: I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.
Cons: the old design structure of the base platform could use some updates, which they are aware of
- Reviewer Source
- Reviewed on 06/09/2019
John T.
-
Overall Rating4 /5
-
Ease of Use2 /5
-
Features & Functionality3 /5
-
Customer Support5 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 04/04/2020
"MindBody for Music Schools"
Comments: Studio automation is always a plus - if you haven't used Auto-Pay, you should really try it. Automated emails are really the best part. For us, it's slow, kind of clunky, and doesn't fit our needs as well as we had hoped. Them withholding our money was definitely the main impetus for our disillusionment.
Pros: Integrated billing/scheduling/contractor & staff payroll. Automated email messaging. Automated customer billing. A large variety of services thought to improve retention and conversion. Tech support is very knowledgeable, professional and helpful.
Cons: We've been using MB for over 7 years. It was affordable when we started, but has continued to increase in cost. It is now very expensive, by comparison to other offerings. The billing system is extremely complicated to set up and is difficult to train. It's really built for yoga studios, etc., and is not a good solution for music schools. The vast majority of the add-on products they promote are not useful to those that only book recurring appointments, like music schools do. They seem to be designed for pushing individual appointment booking, which is the opposite of what we need. There are constant "improvements" which always add more page loads - when we first started, you could go to any page on the site within 2 clicks. The daily tasks you need are now, all, at least 3 page loads away, if not more. In other words, their improvements always slow us down and don't add any value that we can perceive. The reason we're going to move to something else was cemented this week: On Apr. 1 our Auto-Pays ran like normal. On Apr. 2 they sent us an email informing us that 20% of what they owed us was being held to protect our clients due to changes from the COVID-19 pandemic. We were left scrambling for cash to cover checks we had already written. There was no warning that they were going to short us. They claimed that the "entire processing industry" was doing this, but I can find no evidence that that is true. It looks like they were holding back our money to protect themselves.
- Reviewer Source
- Reviewed on 04/04/2020
Ramin L.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality5 /5
-
Customer Support3 /5
-
Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 10/01/2021
"Great for automation for business, also a good tool for user"
Comments: With a few hiccups from the user side (booking classes) and the up-sells I wouldn't jump to use this again in the future. Of course, with Covid we have no classes any longer but should we begin holding I may stick to the simpler Eventbrite booking platform. Mindbody just dominated the industry here in Los Angeles and although they have a good system, I don't think it's worth the costs unless you are a very large studio that sells out every class.
Pros: I have used Mindbody from both sides of the fence, one as a user as well as a business owner. What I liked most as a user is that it's simple to use and allows the user to get a gambit of various class offerings without having to go to various different websites or apps. If you're looking for a yoga class at a certain time, a certain location- it gets you there and lets you book it right from the app.
Cons: This is strictly from the business side, it's a little clunky to use and again this is from the business side- the costs did increase over time with the add-ons. This can be very problematic because the up-sells didn't necessary equate to more guests to the mediation studio we were working through.
- Reviewer Source
- Reviewed on 10/01/2021
Randall F.
-
Overall Rating3 /5
-
Ease of Use2 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money2 /5
-
Likelihood to Recommend
- Reviewer Source
- Source: GetApp
- Reviewed on 01/01/2017
"Not as good as they think they are"
Comments: I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB because their salesman misrepresented their tech's ability to export my data. In the end, they couldn't do it. He also signed me up at the wrong price for my situation and it cost me extra $ for months. I decided to continue with MB without my previous client database. The back end of the software is extremely complicated and took quite a while to get things to work right. They seem to feel they are the best solution out there, they clearly haven't looked closely at the other providers and how my clients could interact with the software which is overly complicated, I have numerous clients who won't work with MB and call or text. (there will always be some who won't use it no matter the design) They are committed to using Flash (outdated) if you want to use an iPhone or iPad you have to use their apps instead of the site being HTML5 or cross platform compatible. It also doesn't work well with Safari. The CRM is poorly designed and their premium Soap notes are a joke in comparison to what the competition like Booker, Jane app, Soap Vault. and many more offer. Their Auto emails don't handle embedded HTML correctly and are completely broken at the moment and fill my email with content not linked to. You can't collate, print or export client notes or soap notes. I have to copy and paste my notes into word to create a medical-legal report.
Pros:
Great 24hr customer service support.
Wide range of features.
Conventions, classes, and online training on how to use their product and market your practice better
Reasonably easy to run your practice once you are set up.
Good consumer awareness of the apps so you can be found through their network of providers.
A good set of reports to understand and analyze your business.
Cons:
Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering.
Raised my rates 60% in two price increases over the last 6 month period.
The initial salesman made false promises.
Overly complicated user interface both for potential clients and for service providers.
No automatic booking assistance that keeps dead spaces to a minimum.
Poor Contact Relation management compared to much less expensive software.
Pushed expensive 3rd party upgrades for components that should have been included in the price.
They don't have a well-developed place to create treatment notes, can't print, collate or export the notes you do create. Not PIPA compliant (Standards of patient privacy)
Can't bill or track insurance billing and payments.
Takes forever to fix something broken in their software. Promised features and then took 2-3 years to deliver features.
- Reviewer Source
- Source: GetApp
- Reviewed on 01/01/2017
Emily K.
-
Overall Rating5 /5
-
Ease of Use4 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 05/11/2020
"MindBody is almost all the software you need for a gym or studio"
Comments: Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.
Pros: There is a wide variety of ways that you can structure contracts and payments. The feature that allows you to attach PDF documents to each client helps towards operating in a more paperless manner.
Cons: Refunds and returns are a bit confusing. The product could also be improved with a better attendance system. They should improve the attendance feature. The sign in app apparently doesn't work and we have used a different sign in software.
- Reviewer Source
- Reviewed on 05/11/2020
