Mindbody

Learn It and Use It

Pros:

I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons:

the old design structure of the base platform could use some updates, which they are aware of

Alternatives Considered: WellnessLiving

Reasons for Choosing Mindbody: This handles so much more of the business operations

Switched From: WellnessLiving

Reasons for Switching to Mindbody: it is a clear leader in the field

The best

Comments: Love the application and cannot run my business without it!

Pros:

The ease of setting up your studio as an admin is very clear from the moment you go live. Control over price, schedule, policies is easy.

Cons:

As a consumer, the app and the online website to book, pay and communicate is not as easy to use as other apps. If Mindbody perfects the one button per page idea, it would flow better.

If you've been to a gym/spa in the last 10yrs you've used it, but it still acts as it did 10 yr ago

Pros:

It's familiar, you've probably used it as a client at a gym or spa before, so setting it up for your business you'll know some of the terminology and parameters.

Cons:

The subscription is very expensive and if you are a non-US client, the exchange rate is very off putting. It does not function well as a database and in the appointments module you can't schedule a professional within a space with a client at the same time, so you are duplicating the work and entries. Online appointment scheduling isn't optimized to eliminate gaps. It's ubiquitous in the gym or spa industry and unfortunately that strong hold on the market has lead it to rest and not innovate with the times, the user interface is still the same as many many years ago.

Alternatives Considered: Jackrabbit Dance and Dance Studio Manager

Reasons for Switching to Mindbody: At the time it did want we needed without the bells and whistles, but it hasn't upgraded since and rather the price has just continued to increase.

Mindbody is the best management tool for our salons.

Comments: I chose this software because it is an undisputed leader in terms of managing my calendar for clients who have an appointment in my salon...

Pros:

What I liked the most about this software is its marketing automation functionality which is rigid and effective.

Cons:

What I liked least is its cost which is expensive for a beginner.

Alternatives Considered: Booker and Vagaro

Reasons for Switching to Mindbody: I chose it because it is the undisputed leader in the management of clients who come to my house.

Love them and hate them

Pros:

On the one hand, Mindbody is the only company of it's kind doing what it does. On the other hand, they make life hard some days. We used Mindbody for every aspect of business. We even used add-on products like Messenger AI and their virtual platform. While it was helpful having all of these things under one room, they all act quirky. There are days when the virtual platform doesn't work, or the AI app won't work. While it generally does everything it needs to, it comes with it's own set of headaches. One of the best things about Mindbody is their consumer app. The amount of business you will get just because someone found you on the app is significant. Mindbody has a consumer app that millions of people use worldwide. Although a pain in the ass at times, it contributed to the overall success of the business.

Cons:

The user interface of Mindbody is hard. There are times when you need to check multiple boxes, in multiple places in order to get something to work. The software itself is not intuitive. It takes a long learning curve to become successful with the software.