What Is Mindbody?
Mindbody elevates your customer experience - from the moment they find you on our app to their next visit. Automation doesn't stop at scheduling and business management. Send personalized email and text campaigns at the push of a button. Build your brand with a custom app, filled with all your services and deals. Save time and give your clients the attention they deserve. Schedule your free demo today.
Who Uses Mindbody?
Fitness, beauty, and wellness businesses wanting to provide the best customer experience possible from browsing to booking and beyond.
Mindbody Details
Mindbody
Founded in 2000
Mindbody pricing
Starting Price:
Mindbody paid version starts at £109.00/month.
Mindbody Details
Mindbody
Founded in 2000
Mindbody videos and images
Mindbody deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Android (Mobile)
- iPhone (Mobile)
Training
- Videos
Features of Mindbody
Appointment Scheduling Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Client Database
- Client Management
- Client Portal
- Confirmation/Reminders
- Contact Database
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Employee Management
- Event Calendar
- Event Scheduling
- Group Scheduling
- Mobile Access
- Multi-Location
- Online Booking
- Online Payments
- Real Time Notifications
- Real Time Reporting
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Room Booking
- SMS Messaging
- Scheduling
- Social Media Integration
- Third Party Integrations
- Website Integration
Barbershop Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Availability Management
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Client Management
- Client Portal
- Client Profiles
- Confirmation/Reminders
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Discount Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Event Scheduling
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Mobile Alerts
- Multi-Location
- Online Booking
- Payroll Management
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Reporting
- Referral Tracking
- Reminders
- Reporting & Statistics
- SMS Marketing
- SMS Messaging
- Social Media Integration
- Task Scheduling
- Third Party Integrations
- Wait List Management
- Website Integration
Business Management Software
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Billing & Invoicing
- CRM
- Calendar Management
- Client Management
- Client Portal
- Contact Management
- Customer Database
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Electronic Payments
- Email Management
- Employee Management
- Financial Management
- Inventory Management
- Inventory Tracking
- Invoice Management
- Marketing Automation
- Order Management
- Performance Metrics
- Point of Sale (POS)
- Project Management
- Project Time Tracking
- Projections
- Purchase Order Management
- Purchasing & Receiving
- Quotes/Estimates
- Real Time Data
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Scheduling
- Task Management
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Training Management
- Vendor Management
- Workflow Management
Calendaring Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Address Book
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Management
- Booking Management
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Class Scheduling
- Collaboration Tools
- Color Codes/Icons
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Drag & Drop
- Electronic Payments
- Email Management
- Email Reminders
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Mobile Alerts
- Multi-Location
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Room Booking
- SMS Messaging
- Scheduling
- Task Management
- Task Scheduling
- Team Calendars
- Third Party Integrations
- Timesheet Management
- Website Integration
Club Management Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Class Scheduling
- Client Management
- Client Portal
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Electronic Payments
- Email Management
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Instructor Management
- Inventory Management
- Marketing Automation
- Member Accounts
- Member Portal
- Membership Management
- Mobile Access
- Online Booking
- Payment Processing
- Point of Sale (POS)
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Team Management
- Third Party Integrations
- Visitor Management
- Website Integration
- Website Management
Dance Studio Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Class Management
- Class Scheduling
- Client Management
- Client Portal
- Costume Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Instructor Management
- Inventory Management
- Invoice Management
- Multi-Location
- Online Payments
- Online Registration
- Point of Sale (POS)
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Reports
- Self Service Portal
- Social Media Integration
- Staff Management
- Student Management
- Third Party Integrations
- Website Integration
Fitness Software
- API
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Class Management
- Class Scheduling
- Client Management
- Client Portal
- Communication Management
- Contract/License Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Discount Management
- Electronic Payments
- Email Management
- Email Marketing
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Instructor Management
- Inventory Management
- Marketing Automation
- Membership Management
- Multi-Location
- Online Booking
- Payment Processing
- Point of Sale (POS)
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- SMS Messaging
- Self Check-in/Check-out
- Social Media Integration
- Third Party Integrations
- Wait List Management
- Website Integration
Gym Management
- Access Controls/Permissions
- Activity Dashboard
- Attendance Management
- Attendance Tracking
- Billing & Invoicing
- Booking Management
- CRM
- Calendar Management
- Class Registration
- Class Scheduling
- Client Portal
- Community Management
- Customer Database
- Customer Engagement
- Email Campaign Management
- Facility Scheduling
- Fitness Performance Tracking
- Fitness Plan
- For Gyms
- Group Scheduling
- Instructor Management
- Lead Management
- Marketing Automation
- Member Portal
- Membership Management
- Mobile Access
- Mobile Booking
- Online Booking
- Online Registration
- Payment Processing
- Point of Sale (POS)
- Push Notifications
- Registration Management
- Reporting/Analytics
- SMS Messaging
- Self Service Portal
- Staff Management
- Third Party Integrations
- Visitor Management
- Waiver Management
Gymnastics Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Class Scheduling
- Client Management
- Client Portal
- Communication Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customisable Branding
- Customisable Forms
- Electronic Payments
- Event Management
- Event Scheduling
- Instructor Management
- Inventory Management
- Invoice Management
- Membership Management
- Mobile Alerts
- Multi-Location
- Multiple User Accounts
- Online Payments
- Online Registration
- Parent Portal
- Point of Sale (POS)
- Progress Tracking
- Real Time Reporting
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- SMS Messaging
- Scheduling
- Score Tracking
- Self Service Portal
- Skills Tracking
- Student Management
- Team Management
- Third Party Integrations
- Wait List Management
- Website Integration
Martial Arts Software
- API
- Activity Dashboard
- Alerts/Notifications
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Belt Ranking Classification
- Billing & Invoicing
- Booking Management
- Calendar Management
- Class Management
- Class Scheduling
- Client Management
- Client Portal
- Contract/License Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- For Martial Arts
- Instructor Management
- Inventory Management
- Member Communication
- Multi-Location
- Online Registration
- Point of Sale (POS)
- Real Time Reporting
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- SMS Messaging
- Self Service Portal
- Social Media Integration
- Student Management
- Template Management
- Transaction History
- Website Integration
Massage Therapy Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Availability Indicator
- Availability Management
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Client Management
- Client Portal
- Contact Database
- Credit Card Management
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Debit/Credit Card Processing
- Discount Management
- Electronic Payments
- Email Management
- Email Marketing
- Email Reminders
- Event Scheduling
- Gift Card Management
- In-Person Payments
- Inventory Management
- Loyalty Program
- Multi-Location
- Multiple User Accounts
- Online Booking
- Payment Processing
- Point of Sale (POS)
- Practice Management
- Promotions Management
- Ratings / Reviews
- Real Time Reporting
- Recurring Appointments
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Rescheduling
- SMS Messaging
- SMS Reminders
- SOAP notes
- Scheduling
- Social Media Integration
- Staff Management
- Task Scheduling
- Third Party Integrations
- Transaction History
- Website Integration
Medical Spa Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Barcode / Ticket Scanning
- Before & After Pictures
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Client Management
- Client Portal
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Discount Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Event Scheduling
- Faculty/Staff Management
- Gift Card Management
- HIPAA Compliant
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Marketing Automation
- Multi-Location
- Online Booking
- Payment Processing
- Promotions Management
- Reminders
- Reporting & Statistics
- SMS Marketing
- SMS Messaging
- Sales Reports
- Social Media Integration
- Third Party Integrations
- Transaction History
- Treatment Packages
- Website Integration
Membership Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Application Management
- Attendance Management
- Attendance Tracking
- Calendar Management
- Class Scheduling
- Client Portal
- Committee Management
- Communication Management
- Contact Database
- Credit Card Processing
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Dues Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Email Templates
- Enrollments/Onboarding
- Event Calendar
- Event Management
- Event Scheduling
- File Sharing
- Invoice Management
- Member Accounts
- Member Communication
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Renewals
- Payment Processing
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- Self Service Portal
- Social Media Integration
- Third Party Integrations
- Website Integration
- Website Management
- eCommerce Management
Online Booking Systems
- API
- Access Controls/Permissions
- Activities Booking
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Availability Management
- Billing & Invoicing
- Booking Management
- Booking Notes
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Channel Management
- Credit Card Processing
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Discount Management
- Electronic Payments
- Email Templates
- Employee Management
- Event Scheduling
- Group Reservations
- Inventory Management
- Invoice Management
- Mobile Access
- Multi-Language
- Multi-Location
- Online Booking
- Payment Processing
- Price / Margin Management
- Promotions Management
- Rate Management
- Ratings / Reviews
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reservations Management
- Room Booking
- SMS Messaging
- Social Media Integration
- Third Party Booking
- Third Party Integrations
- Website Integration
Personal Training Software
- API
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Appointment Scheduling
- Assessment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Certification Tracking
- Class Scheduling
- Client Management
- Client Portal
- Client Profiles
- Credit Card Processing
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Electronic Payments
- Employee Management
- Event Calendar
- Event Scheduling
- Exercise Library
- Fitness Assessments
- Fitness Plan
- Hybrid Trainer
- In-person Trainer
- Mobile App
- Multi-Location
- Nutrition Program
- Online Trainer
- Payment Processing
- Progress Tracking
- Real Time Reporting
- Recurring/Subscription Billing
- Reminders
- Reporting & Statistics
- SMS Messaging
- Secure Login
- Social Media Integration
- Third Party Integrations
- Transaction History
- Website Integration
- eCommerce Management
Physical Therapy Software
- API
- Activity Dashboard
- Activity Tracking
- Appointment Management
- Assessment Management
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Charting
- Claims Management
- Client Portal
- Compliance Management
- Confirmation/Reminders
- Credit Card Processing
- Customer Database
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Document Templates
- EMR/EHR
- Electronic Payments
- Employee Management
- Event Scheduling
- Exercise Library
- For Physical Therapy
- HIPAA Compliant
- Insurance Management
- Inventory Management
- Invoice Management
- Multi-Location
- Patient Portal
- Practice Management
- Progress Notes
- Progress Tracking
- Records Management
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SOAP notes
- Scheduling
- Task Scheduling
- Template Management
- Treatment Planning
- Workflow Management
Pilates Studio Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Capacity Management
- Class Scheduling
- Client Management
- Client Portal
- Credit Card Processing
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Discount Management
- Electronic Payments
- Email Marketing
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Invoice Management
- Marketing Automation
- Member Management
- Mobile Alerts
- Multi-Location
- Online Payments
- Point of Sale (POS)
- Promotions Management
- Real Time Reporting
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- Reservations Management
- SMS Messaging
- Social Media Integration
- Staff Management
- Task Scheduling
- Third Party Integrations
- Website Integration
Salon Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Automated Scheduling
- Booking Management
- Booth Rental Management
- Calendar Management
- Calendar Sync
- Client Database
- Client Management
- Client Portal
- Client Profiles
- Commission Management
- Confirmation/Reminders
- Credit Card Processing
- Customer Database
- Customer History
- Customer Mobile App
- Customer Surveys
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Discount Management
- Drag & Drop
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- For Salons and Spas
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Multi-Location
- Online Booking
- Payroll Management
- Point of Sale (POS)
- Real Time Reporting
- Recurring Appointments
- Reminders
- Reporting & Statistics
- SMS Marketing
- SMS Messaging
- Sales Reports
- Social Media Integration
- Third Party Integrations
- Transaction History
- Website Integration
Scheduling Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Indicator
- Availability Management
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Drag & Drop
- Electronic Payments
- Email Management
- Employee Management
- Employee Scheduling
- Event Scheduling
- Facility Scheduling
- Group Scheduling
- Mobile Access
- Mobile Alerts
- Multi-Location
- Online Booking
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Scheduling
- Real-time Updates
- Reminders
- Reporting & Statistics
- Resource Scheduling
- Room Booking
- SMS Messaging
- Self Service Portal
- Task Scheduling
- Third Party Integrations
- Timesheet Management
Spa Software
- API
- Activity Dashboard
- Alerts/Notifications
- Appointment Management
- Automated Scheduling
- Barcode / Ticket Scanning
- Booking Management
- Calendar Management
- Calendar Sync
- Class Scheduling
- Client Management
- Client Portal
- Commission Management
- Credit Card Processing
- Customer Database
- Customer History
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Discount Management
- Electronic Payments
- Email Marketing
- Email Reminders
- Employee Management
- Employee Scheduling
- Event Scheduling
- For Salons and Spas
- Gift Card Management
- Inventory Management
- Inventory Tracking
- Loyalty Program
- Multi-Location
- Online Booking
- Payroll & Commissions
- Performance Metrics
- Point of Sale (POS)
- Promotions Management
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reservations Management
- SMS Marketing
- SMS Messaging
- Scheduling
- Social Media Integration
- Task Scheduling
- Third Party Integrations
- Transaction History
- Website Integration
Yoga Studio Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billing & Invoicing
- Booking Management
- Calendar Management
- Calendar Sync
- Check-in/Check-out
- Class Management
- Class Scheduling
- Client Management
- Client Portal
- Credit Card Management
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Discount Management
- Electronic Payments
- Employee Management
- Event Calendar
- Event Management
- Event Scheduling
- Facility Scheduling
- Inventory Management
- Membership Management
- Multi-Location
- Online Booking
- Online Payments
- Point of Sale (POS)
- Real Time Reporting
- Recurring/Subscription Billing
- Registration Management
- Reminders
- Reporting & Statistics
- Reservations Management
- SMS Messaging
- Social Media Integration
- Staff Management
- Third Party Integrations
- Website Integration
Alternatives to Mindbody
More Mindbody alternatives
Garrett E.
Learn It and Use It
Pros:
I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.
Cons:
the old design structure of the base platform could use some updates, which they are aware of
Alternatives Considered: WellnessLiving
Reasons for Choosing Mindbody: This handles so much more of the business operations
Switched From: WellnessLiving
Reasons for Switching to Mindbody: it is a clear leader in the field
Tatiyana B.
I like it but..
Comments: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.
Pros:
Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.
Cons:
Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.
Alternatives Considered: Square Appointments, Booker, Vagaro and Rosy
Reasons for Choosing Mindbody: I outgrew schedulicity and needed more features that they weren't offering at the time.
Switched From: Schedulicity
Reasons for Switching to Mindbody: Because Mindbody at the time was an all inclusives software with all the features I was looking for and the price was amazing when I first signed up in 2015.
Sara G.
This app lives on the front screen of my phone and is used daily
Pros:
I love that I am prompted to review classes right after they conclude when my memory is fresh. I love that I can follow different coaches, and explore other studios and classes I might be interested in my area.
Cons:
There really isn't anything that I've encountered that didn't work well.
Ryan C.
Way too expensive for what you get. Currently the online booking App displays doesn't work
Comments: Not great. I have reached out to support twice in the past month regarding the issue with the App showing all the wrong appointment times and patients being unable to book. As this is the primary function of the software (and 5 times more expensive than my last software) I told them I need to get out of my contract so I can get a product that works, and they so far refuse, Even though they admit the App is broken. Their response is they can just remove my business from the App. (I pay for this, I want the features.) It also often takes Support several days to respond to support requests, which is very frustrating when you're having a issue. This Software is definitely not worth the $260 a month. I was paying $50 for Acuity and it was a better product, and I will be switching back as soon as I can get out of this contract.
Pros:
It has a lot of features if you are able to figure out the quirks of the software. The Mindbody App can be really nice, (but right now mine is broken and is limiting the ability for patients to schedule.)
Cons:
First off, there is no trial period or Demo that allows you to play with the software and soft launch for you to test to make sure it works for your application, and they force a 12 month subscription. A lot of things they told me the software could do, that it does not in fact do. I learned the hard way that this system is geared much more towards classes and not services. A lot of features I was told to work are things like the waiting list feature, but that is only for classes. (it was a huge reason why I picked the software.) The software can be really clunky and is way too finicky. I have used 4 or 5 different booking platforms in the past and this by far is the least user friendly. The services widgets that go on the website are nowhere near as modern looking as the class widgets, the widget on my website looks like it came straight out of Windows 95, which on a nice designed website looks terrible. The biggest issue, that has apparently been going on for more than a month is that the Iphone App apparently has a bug that has caused my office's availability to show completely wrong times to book. When I log in under the patient app it shows times available for booking that I am not even in the office for. When a patient goes to book one of those times a error pops up. I had several patients reach out to me for a matter of weeks telling me they were having issues booking which I thought was user error but Mindbody confirmed it is on their end.
Melissa N.
Mindbody is a one stop shop to mange your gym
Pros:
It allowed me to manage memberships, class schedules, employees schedules all in one place
Cons:
Sometimes I noticed there were glitches where I may have to enter in information twice but they were minor and did not keep me from refreshing a page and getting my work done
Alternatives Considered: Zen Planner
Reasons for Switching to Mindbody: The ratings, reviews, and pricing
