Mindbody

MindBody is almost all the software you need for a gym or studio

Comments: Overall, MindBody is great and I don't think I've even used half of the features after several years of regular use. There is a way to do anything, and tech always provides good help.

Pros:

There is a wide variety of ways that you can structure contracts and payments. The feature that allows you to attach PDF documents to each client helps towards operating in a more paperless manner.

Cons:

Refunds and returns are a bit confusing. The product could also be improved with a better attendance system. They should improve the attendance feature. The sign in app apparently doesn't work and we have used a different sign in software.

Great Interface, Difficult to Navigate, Addt'l Charges, Not Customizable

Comments: MBO functions like you'd expect a very large, very vast business to function - tons of features that you pay for but only a portion of which are usable or easy to access/understand. Super inflexible for making changes or to accommodate any customization. Customer service is nice and easy to access, a recent change to their credit. They also have their app dialed in, which was a huge win for us.

Pros:

Super streamlined UX for the branded app Easy to reach customer service Great analytics dashboard for quick status updates

Cons:

Charges kept going up for no apparent additional value All add-on functions come at additional cost Website integration very poor; no store option Functions/features buried in an oversaturated back-end; back-end not very intuitive Lack of customization on basic features, like booking window hour opening

Stay away from MindBody Online

Comments: While the software design is lovely. Everything about the company, getting your own data from the company, how they run, and how they operate are absolutely horrendous and unethical.

Pros:

I appreciate client accounts and organizational setup

Cons:

Their lack of ethics, stealing from their clients by advertising their own products to your client base, the u reliability of the app and scheduler, the unreliability of payment processing, the additional fees from payment processing, the costs, the customer service, gaslighting customers and [sensitive content hidden] to avoid taking responsibility for their failures, etc

Using Mindbody at New York Pilates

Comments: They are not the most inexpensive booking platform out there, but all my staff are very familiar with using the app which is really helpful.
I believe that they are currently very good value for money. I see other studios switching over to cheaper alternatives, and have been hearing horror stories after they've changed.
I prefer to keep calm waters and continue using Mindbody. It does everything I need and the customer service is totally worth it.

Pros:

GREAT customer service. Whenever I have a problem, I can call and the problem is usually sorted out straight away.

Cons:

I've been with them since 2008, and in the last 4-5 years the price went up considerably. They offered me a deal to re-sign and I was very happy with it!

Mindbody delivers for music school

Pros:

I liked the ability to create multiple classes and the easy student enrollment. They also have great technical support.

Cons:

The software was slightly pricey, however, it is a good all-in-one platform for managing students and classes.

Alternatives Considered: Sawyer and Jackrabbit Music

Reasons for Choosing Mindbody: We needed a management software with more features.

Reasons for Switching to Mindbody: We needed a management software with more features than the one we were using.