Who Uses This Software?

MINDBODY serves and supports small-, medium-, and large-sized salons globally.

Average Ratings

1,813 reviews
  • Overall 3.9 / 5
  • Ease of Use 3.8 / 5
  • Customer Service 3.8 / 5
  • Features 3.9 / 5
  • Value for Money 3.6 / 5

Product Details

  • Starting Price £109.00/month
  • Pricing Details Essential: 109 Accelerate: 189 Ultimate: 269
  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • MINDBODY
  • http://www.mindbodyonline.com
  • Founded 2000

About MINDBODY

MINDBODY elevates your customer experience - from the moment they find you on our app to their next visit. Automation doesn't stop at scheduling and business management. Send personalized email and text campaigns at the push of a button. Build your brand with a custom app, filled with all your services and deals. Save time and give your clients the attention they deserve. Schedule your free demo today.

MINDBODY Features

  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Reminders
  • Appointment Scheduling
  • Client Profiles
  • Email Marketing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Payroll Management
  • Point of Sale (POS)
  • Wait List Management
  • Billing & Invoicing
  • CRM
  • Employee Management
  • Financial Management
  • Inventory Management
  • Marketing Management
  • Order Management
  • Performance Metrics
  • Project Management
  • Purchasing
  • Scheduling
  • Time & Expense Tracking
  • Training Management
  • Vendor Management
  • Attendance Tracking
  • Billing & Invoicing
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Mobile Access
  • Online Bookings
  • Payment Processing
  • Point of Sale (POS)
  • Team Management
  • Visitor Management
  • Website Management
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Billing & Invoicing
  • Class & Schedule Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Online Booking
  • Payment Processing
  • Self Check-in/Check-out
  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Membership Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Score Tracking
  • Skills Tracking
  • Team Management
  • Wait List Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Treatment Packages
  • Application Management
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Member Directory
  • Member Portal
  • Member types
  • Membership Database
  • Membership Renewals
  • Payment Processing
  • Website Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Attendance Tracking
  • Certification Tracking
  • Exercise Library
  • Fitness Assessments
  • Fitness Plan
  • Nutrition Program
  • Payment Processing
  • eCommerce
  • Activity Monitoring
  • Appointment Management
  • Assessments
  • Billing & Invoicing
  • Exercise Management
  • Insurance Management
  • Multi-Location
  • Practice Management
  • Progress Notes
  • Treatment Plans
  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Facility Scheduling
  • Inventory Management
  • Online Payments
  • Staff Management

MINDBODY Most Helpful Reviews

Mindbody Online transformed my business

Reviewed on 03/09/2019
Sharmila Y.
President
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I tried to leave Mindbody once to go to Booker (now a MBO owned company) and that was a huge fail. They didn't offer the preferences that worked for my boutique, small studio. MBO has stellar customer service. Also, BOLD is beyond a doubt, the most exciting part of MBO and helping owners stay motivated, inspired and educated.

Pros: Mindbody offers exemplary customer service. I have been with them for more than 10 years of the 15 years that I have been in business. It's user friendly, innovative and helps business owners to automate their work.

Cons: The price for MBO keeps getting more expensive. Also, the partner companies can add up too.

MindBody Software is Mostly Great

Reviewed on 12/09/2019
Stephanie A.
Massage Therapist
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Honestly, software is software these days. But my experience with MindBody is that the team of people they have behind the scenes is absolutely phenomenal. They just put on the most amazing in person event called Bold, and I was so impressed I already bought my ticket for next year. They also do a yearly training on their software called MindBody University, and I have heard great things. I'm hoping that once I attend, I will fall in love with the software as much as I have with the people.

Pros: It has a lot of features that I need to run my business, like reports, memberships, and online booking for clients.

Cons: I do not find it intuitive, and sometimes it's glitchy and inconsistent.

Hard to use, but a Good customer value

Reviewed on 04/09/2019
Zoé F.
Recreation and Tourism Coordinator
Government Administration, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Very very very difficult to use, too much features for nothing. You had to search deep into the back-end system to change a minor feature.
Customer account was hard to manage on the administrative side.
Good software for fitness centre that only have classes. Not the better software for Sports Complex and facilities rentals.

Pros: Minbody offers a lot of features and everything is possible for the client.
Our customer could be aware of any changes in their rental or account.
Customers could have a look of our facilities schedule before calling us to rent a facility.
Customer could see Public Swim & Skate on the Mindbody Website easily.
Customer could access their account on the Mindbody App and get all the information about their course directly on the app.
Merging accounts was easy.

Cons: Very difficult to use and learn. A lot of specific terms, difficult to learn for baby-boomers employees.
Rentals could not be filtered or sort other than by transaction date. So if we booked a facility 6 months in advance, and change the date 1 months prior, changes were 4 pages before the actual rental.
There was no way to bill our client monthly.
We used it for more than a year and a half and our employees was still having issues with basics and daily steps.

MINDBODY software

Reviewed on 31/08/2019
Lori M.
Executive Director
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I wouldn't want to change. Software changes are difficult to walk staff through. Price increases may impact that over time. Partly because it is ever evolving and slowly but surely we get functionality that we need. The software is greatly modifiable, however, we have hit quite a few roadblocks of things that we need that we just can't do because we do not have the typical boutique business model.

Pros: Ability to interact with clients through auto-e-mails/texts.

Cons: Not built specifically for fitness centers so lacks some functionality specific to a non-profit fitness center. Definitely built for a boutique studio.

It's Helpful!

Reviewed on 26/08/2019
Kendra G.
Front Desk
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: MB has been great within the yoga studio / fitness studio / wellness studio industry. I've been using it for years now, within different states / facilities, as well as using it myself as a client. Easy to use, but have a feeling there is so much my company is unaware of / not taking advantage of [some tools that could really benefit the company that we don't know exist]. I'm also not a fan of MB working with other companies who saw flaws in the system, and now charge extra $ to implement. Why can't MB just come up with these ideas themselves, implement within their software, charge an extra charge if you must, but keeping it all within MINDBODY [not also to FitGrid, ZipWhip, etc.]. Customer service could also use some work. Our company struggled for weeks trying to get hardware ordered. We were promised multiple efforts of help with no one actually able to assist until I finally made it to the MB BOLD conference and sought help. It took way too long for us to give your company money for an item we wanted to order to benefit our sales.

Pros: The software is easy to use [once you practice]. It allows us to do everything we need, to an extent, with scheduling private sessions, massage, requesting appointments, as well as checking students in to classes, allowing them to purchase retail. It seems to have everything we need rolled into one package, at least for us with the Ultimate package.

Cons: I think there should be more webinars on how to use the software. Yes, there are videos to watch and the certification process, but this does not allow for open dialogue, questions to be asked, etc. Webinars w/ a MB customer support team available to discuss would be ideal and allow us all to know more of what our system has available for us to use / take advantage of.

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