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Who Uses Mindbody?

Fitness, beauty, and wellness businesses wanting to provide the best customer experience possible from browsing to booking and beyond.

What Is Mindbody?

Mindbody elevates your customer experience - from the moment they find you on our app to their next visit. Automation doesn't stop at scheduling and business management. Send personalized email and text campaigns at the push of a button. Build your brand with a custom app, filled with all your services and deals. Save time and give your clients the attention they deserve. Schedule your free demo today.

Mindbody Details

Mindbody

http://www.mindbodyonline.com

Founded 2000

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Mindbody pricing overview

Mindbody paid version starts at £109.00/month.

Starting Price

£109.00/month

Pricing Details

Essential $129: Manage your schedule, sell services, and streamline everyday tasks. Accelerate $239: Keep your clients coming back with email campaigns and text confirmations. Ultimate $349: Grow your business with advanced marketing tools, automations & analytics.

Mindbody deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)

Training

  • Videos

Mindbody Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • SMS Messaging
  • Scheduling
  • Social Media Integration
  • Third Party Integrations
  • Website Integration

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  • Calendar Sync
  • Class Scheduling
  • Client Management
  • Client Portal
  • Client Profiles
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Discount Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Employee Management
  • Event Scheduling
  • Gift Card Management
  • Inventory Management
  • Inventory Tracking
  • Loyalty Program
  • Mobile Alerts
  • Multi-Location
  • Online Booking
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
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Mindbody Reviews for UK Users

Read all reviews

Overall rating

4/5
From 2,149 users reviews

Average score

Ease of Use 3.8
Customer Service 3.8
Features 3.9
Value for Money 3.6

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Read all reviews
Garrett E.
CIO
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/09/2019

"Learn It and Use It"

Pros: I can not state more clearly that Mindbody is the leader in what they do. They have their faults because of the way it was designed originally but they are working on those every day but no system on the market is better. I have a feeling that a couple years from now, they be much larger than what they even are now.

Cons: the old design structure of the base platform could use some updates, which they are aware of

  • Reviewer Source 
  • Reviewed on 06/09/2019
Tatiyana B.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/03/2021

"I like it but.."

Comments: Mindbody sets a high bar for business software. But unfortunately their quality of customer services does not match the high premium you pay. There are definitely softwares out there that will suit exactly what you are looking for with a support team that is willing to help you in every way at a fraction of the cost.

Pros: Mindbody is like driving a fully loaded Mercedes Benz. Looks pretty. Has all the features. Very custom and detailed.

Cons: Con: way too expensive. customer service plummeted. Not accommodating. Does not matter if you are a long term customer I feel like I am just a number and they could care less if they lose you as a customer or not.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/03/2021
Randall F.
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/01/2017

"Not as good as they think they are"

Comments: I have been using Mind Body for 5 yrs. I am a single practitioner Registered massage therapy clinic. I am very computer savvy. I have used several practice management software and have contributed to UI development of two of them. At the time of sign up I had completed an exhaustive search on Clinic management apps. The two that came out on top for me were Mind/Body and another one. I went with MB because their salesman misrepresented their tech's ability to export my data. In the end, they couldn't do it. He also signed me up at the wrong price for my situation and it cost me extra $ for months. I decided to continue with MB without my previous client database. The back end of the software is extremely complicated and took quite a while to get things to work right. They seem to feel they are the best solution out there, they clearly haven't looked closely at the other providers and how my clients could interact with the software which is overly complicated, I have numerous clients who won't work with MB and call or text. (there will always be some who won't use it no matter the design) They are committed to using Flash (outdated) if you want to use an iPhone or iPad you have to use their apps instead of the site being HTML5 or cross platform compatible. It also doesn't work well with Safari. The CRM is poorly designed and their premium Soap notes are a joke in comparison to what the competition like Booker, Jane app, Soap Vault. and many more offer. Their Auto emails don't handle embedded HTML correctly and are completely broken at the moment and fill my email with content not linked to. You can't collate, print or export client notes or soap notes. I have to copy and paste my notes into word to create a medical-legal report.

Pros: Great 24hr customer service support.
Wide range of features.
Conventions, classes, and online training on how to use their product and market your practice better
Reasonably easy to run your practice once you are set up.
Good consumer awareness of the apps so you can be found through their network of providers.
A good set of reports to understand and analyze your business.

Cons: Over priced. If a corporation can have an Igo they are conceited and not fully aware of their competition and how they are being bettered by other companies that didn't have to spend millions of dollars last year to deliver what they are offering. Raised my rates 60% in two price increases over the last 6 month period.
The initial salesman made false promises.
Overly complicated user interface both for potential clients and for service providers.
No automatic booking assistance that keeps dead spaces to a minimum.
Poor Contact Relation management compared to much less expensive software.
Pushed expensive 3rd party upgrades for components that should have been included in the price.
They don't have a well-developed place to create treatment notes, can't print, collate or export the notes you do create. Not PIPA compliant (Standards of patient privacy)
Can't bill or track insurance billing and payments.
Takes forever to fix something broken in their software. Promised features and then took 2-3 years to deliver features.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 01/01/2017
Miguel E.
Ceo
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 15/04/2021

"Mindbody is slower and expensive"

Comments: It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.

Pros: It has several tools, I don't have a lot of good things to say about. I don't want to lie just to fill a form.

Cons: It is expensive, the customer support is 24 hrs later, if you are in America you need to wait at least 24 hrs to solve your issue. You have to program your platform and I spend at least 3 weeks and the person in customer service said that it has take minimum one week to one month. You spend money and time programming it instead focus in produce more money.

  • Reviewer Source 
  • Reviewed on 15/04/2021
Kurt V.
Owner/Head Coach
Sports, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/12/2019

"MindBody for Small Gym"

Comments: Scheduling calendar is simple, intuitive and the drag & drop feature is priceless!
MindBody is a One Stop Shop for a small, service oriented business and it can easily be expanded as the company grows.

Pros: Easy to use, very intuitive. Set up took almost no time at all.
MindBody allows me to schedule Personal Training Sessions and Group Training Sessions, deal with Point of Sale transactions and even track inventory.
The software is flexible enough to handle multiple users and expand when needed.
The software will also take into account independent contractors.
Most functions are very user friendly and mistakes are easy to correct.

Cons: I use MindBody to process my merchant services and processing transactions over a weekend, especially a holiday weekend, can result in a longer than expected delay before the bank receives the funds.
It can take time to put together information for sales tax, most of my business, 95%, is service related.
All transactions are recorded, it's just a matter of remembering which questions to ask to get the correct answer.

  • Reviewer Source 
  • Reviewed on 04/12/2019
Read all 2,149 reviews

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