Who Uses SuperOffice CRM?

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

What Is SuperOffice CRM?

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution ensures you work more productively. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.

SuperOffice CRM Details

SuperOffice

https://www.superoffice.com

Founded 1990

SuperOffice CRM Pricing Overview

SuperOffice CRM does not have a free version but does offer a free trial. SuperOffice CRM paid version starts at US$50.00/month.

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Starting Price

US$50.00/month
See pricing details

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Webinars

Documentation

Support

Business Hours

Online

SuperOffice CRM Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Generation
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of CRM Software

  • Alerts / Escalation
  • Appointment Management
  • Call Centre Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

View full list of Customer Service Software

SuperOffice CRM Alternatives

More SuperOffice CRM alternatives

SuperOffice CRM Reviews for UK Users

Showing 5 of 121 reviews

Overall
4.2/5
Ease of Use
4.2/5
Customer Service
4.3/5
Features
4.1/5
Value for Money
4.1/5
Marcel S.
Co Founder
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/07/2018

"It really is the most user friendly CRM that you can imagine."

Comments: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros: User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

  • Reviewer Source 
  • Reviewed on 16/07/2018
Matt C.
Managing Director
Events Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/04/2020

"You can almost say it 'runs the company'!"

Comments: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros: I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons: The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

  • Reviewer Source 
  • Reviewed on 27/04/2020
Maria H.
Product manager
Industrial Automation, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    2/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 08/04/2019

"Super Office My Experience"

Pros: I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons: It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

  • Reviewer Source 
  • Reviewed on 08/04/2019
Andy H.
Founder and Managing Director
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/06/2020

"The CRM for SME business"

Comments: Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Pros: The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons: Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

  • Reviewer Source 
  • Reviewed on 03/06/2020
Eva Y.
Business Process Developer
Education Management, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/04/2020

"Stellar CRM"

Comments: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros: It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons: Perhaps the marketing module should be included in the base package.

  • Reviewer Source 
  • Reviewed on 08/04/2020