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LogMeIn Pro
What is LogMeIn Pro?
With the release of LogMeIn Central and LogMeIn Pro, both part of GoTo's next-generation solutions for remote access and systems management, GoTo IT Reach is no longer available to new customers. We will continue to support existing IT Reach customers and assist them with their transition over time to the new products.
Who Uses LogMeIn Pro?
Remote device management solution that helps businesses remote printing, password management, multi-monitor display & more.
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Reviews of LogMeIn Pro
LogMeIn Pro is exceptional remote access software.
Comments: The LogMeIn Pro software has been used for over 2 years by myself and the IT team for remote access to work computers. We used it a lot during the COVID pandemic to access shared intranet folders and documents. The interface is fluid, clean and very pleasant to use for a long time.
Pros:
The LogMeIn Pro software has pleased me a lot in terms of technical remote access and support for some junior developers. I access files daily on the intranet with LogMeIn Pro and it has always been stable, without lags and delays. It is also possible to use collaboration features using chat, voice and video with the assistant during a remote access help.
Cons:
LogMeIn Pro is nothing short of competing software. It has great visuals and features and especially a good price technical support. I don't see any problems to report.
Alternatives Considered:
Great Remote Access Software!
Comments: LogMeIn Pro has allowed us to work remotely fairly effortlessly for a reasonable cost. It has really helped us to provide more flexibility to our employees to get their work done, or to still be able to provide support to our team despite being forced to stay home (such as during self-quarantine due to COVID-19, etc.). I haven't worked with their customer support team because I haven't needed to (which is a good thing since we haven't had problems!), so I can't comment on that.
Pros:
It is an excellent price for the functionality. I also like the pricing structure as compared to TeamViewer (it allows unlimited users, and you pay based on how many computers you are accessing). It is very easy to use, with very few kinks. It also is very nice that it saves the log-in information to the computer so that you don't have to type it every time.
Cons:
The mobile app is a bit frustrating because it changes the resolution of the screen you are remote accessing, I assume because it's trying to make things more visible, but then you can't see the other parts of the screen or certain buttons on the program that we use the most. It would be nice if it was optional to change the resolution, but it does it automatically. I would like to just zoom in when necessary and otherwise see the entire screen.
Alternatives Considered:
Overall I've had no issues with LogMeInPro
Comments: Overall I've had no issues with LogMeInPro just the set up, it's a capable and reliable piece of software which I have no problem using on a regular basis.
Pros:
I like how you can seemlessly connect to client's computers.
Cons:
The requirement for the user to have LogMeIn Pro installed beforehand.
Value Remote Desktop Solution
Comments:
Can be used to have a remote access solution for your business for access and support purposes. Great control system for administrators and a great concept behind it.
Downside is the need to have the local administrator rights to be able to log in.
Pros:
Logmein can be easy to manage via their web interface and desktop application. Is a low cost solution to a large remote control environment. Allows you to control and track user access, can be used from a mobile device which can be extremely useful in certain situations.
Cons:
To remote access the computer you have to have the local or domain administrator credentials. If i wanted to give a non admin user access to their desktop PC from their laptop it is not possible to accomplish via logmein. Desktop client has extremely limited functionality - most of the management has to be done from the web interface that has poor support for popular browsers like Chrome.
Excellent Tool for Administrators
Comments: Very easy to access. Customer support is always there to help if there might be an issue
Pros:
Easy to use and the cost is low for the value you receive
Cons:
There is nothing that stands out for me to give a CON
