--- description: Discover the benefits and disadvantages of ServiceChannel. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.co.uk/software/38574/servicechannel Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/38574/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. > > Verdict: Rated **4.5/5** by 157 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceChannel? Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 157 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Barcoding/RFID - Billing & Invoicing - Calendar Management - Compliance Management - Contract/License Management - Contractor Database - Cost Tracking - Depreciation Management - Dispatch Management - Document Management - Electronic Signature - Equipment Management - Facility Asset Management - Facility Scheduling - Fixed Asset Management - Historical Reporting - Incident Management - Inspection Management - Inventory Management - Job Management - Job Tracking - Maintenance Management - Maintenance Scheduling - Mobile Access - Parts Management - Predictive Maintenance - Preventive Maintenance - Project Tracking - Purchase Order Management - Qualification Tracking - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Scheduling - Service History - Subcontractor Management - Technician Management - Third-Party Integrations - User Management - Vendor Management - Work Order Management ## Integrations (15 total) - Accruent - Accruent Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.capterra.co.uk/directory/30032/cmms/software) ## Related Categories - [CMMS Software](https://www.capterra.co.uk/directory/30032/cmms/software) - [Facility Management Software](https://www.capterra.co.uk/directory/30211/facility-management/software) - [Work Order Software](https://www.capterra.co.uk/directory/30785/work-order/software) - [Preventive Maintenance Software](https://www.capterra.co.uk/directory/31023/preventive-maintenance/software) - [Fixed Asset Management Software](https://www.capterra.co.uk/directory/10026/fixed-asset-management/software) ## Alternatives 1. [Fiix](https://www.capterra.co.uk/software/74916/fiix) — 4.5/5 (629 reviews) 2. [MaintainX](https://www.capterra.co.uk/software/179296/getmaintainx) — 4.8/5 (1080 reviews) 3. [Fracttal One](https://www.capterra.co.uk/software/159911/fracttal) — 4.6/5 (1785 reviews) 4. [Limble](https://www.capterra.co.uk/software/162600/limble-cmms) — 4.8/5 (757 reviews) 5. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1490 reviews) ## Reviews ### "My favorite software to use to keep track of project between customers and vendors" — 5.0/5 > **Dane** | *8 July 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Service Channel is extremely easy to use and has a very intuitive interface. I really like being able to open a work order and instantly see the complete history of the project, making it easy to pick up where things left off. I also appreciate that I can see exactly who is assigned to each task, which makes communication much more efficient. Instead of wondering who to contact, I can reach out directly to the appropriate team member, helping projects move faster and keeping everyone on the same page. > > **Cons**: Honestly, I haven't found many downsides. The platform has been reliable and easy to navigate. If I had to suggest one improvement, it would be to continue enhancing the mobile experience and adding even more customization options for notifications and reporting. > > My overall experience with Service Channel has been excellent. It has made managing projects and communicating with customers much more organized and efficient. Being able to quickly review work order history, track progress, and communicate directly with the right people has saved time and reduced confusion. Overall, I would rate Service Channel a 10 out of 10. If I were in my customers' position, I would absolutely pay for it and use it as my primary project management platform. I would highly recommend it to any company looking for an easy-to-use, reliable system for managing service and maintenance projects. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 March 2025* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Cons**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Easy to use, smooth transactions" — 5.0/5 > **Brannon** | *5 August 2026* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Ability to track, easily locate, and manage work orders with clients with a smooth transactional flow of information, documents, and expectations. > > **Cons**: only when reaching out to others, positions are not always outlined therefore more people are tagged in responses than necessary. > > Very easy, smooth, and simple. We also appreciate the ease in which techs could update Information and pictures. ----- ### "Service Channel Review" — 5.0/5 > **Samantha** | *11 June 2026* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: Service Channel makes it easy to manage multiple work orders in one place. The platform provides clear visibility into job status, allows us to communicate efficiently with clients, and keeps all documentation organized and accessible. > > **Cons**: Sometimes the platform can be slow to load or refresh, especially when managing a large number of work orders. - But the team makes an effort to fix any bugs or glitches that the system may come across. Some tasks require multiple clicks to complete, and navigating certain features can take time for new users to learn. > > Service Channel helps our team stay organized, improve response times, and ensure work is completed and documented accurately. It streamlines our workflow and makes it easier to deliver consistent service to our clients. ----- ### "ITS NOT GREAT BUT ITS GOOD\!" — 4.0/5 > **YUNG** | *14 May 2026* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: ServiceChannel stands out because it brings clarity, control, and accountability to facility management. The platform centralizes work orders, vendor communication, and performance tracking, which reduces confusion and speeds up resolution times. Its real‑time visibility helps ensure issues are handled quickly, while analytics highlight trends that support smarter decision‑making. For someone who manages multiple locations or coordinates with many vendors, ServiceChannel creates a smoother workflow and strengthens operational consistency. The ability to document work, track costs, and maintain compliance makes it a reliable tool for delivering high‑quality service and improving overall facility performance. > > **Cons**: Language barriers among ServiceChannel employees often stem from the platform’s global workforce and the specialized terminology used in facility management. Many support agents operate from regions where English is a second language, which can create challenges when discussing technical issues, work order details, or vendor requirements. These barriers can slow communication, lead to misunderstandings, and require additional clarification. However, they also highlight the need for stronger training, clearer scripts, and standardized communication processes. Improving consistency in terminology, documentation, and expectations can help bridge these gaps and create smoother interactions for all users. > > My overall experience with ServiceChannel has been consistently good. The platform makes it easier to manage work orders, track vendor performance, and maintain visibility across multiple locations. Communication is streamlined, documentation is organized, and the system provides clear accountability for both internal teams and external vendors. While there are occasional challenges, the benefits outweigh them, and the platform continues to support smoother operations and faster issue resolution. ServiceChannel has helped create a more structured workflow, improved response times, and strengthened the way facility needs are managed. Overall, it has been a reliable tool that adds real value to daily operations. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.co.uk/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data