--- description: Discover the benefits and disadvantages of ServiceChannel. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.co.uk/software/38574/servicechannel Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/38574/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. > > Verdict: Rated **4.5/5** by 155 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceChannel? Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 155 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Barcoding/RFID - Billing & Invoicing - Calendar Management - Compliance Management - Contract/License Management - Contractor Database - Depreciation Management - Dispatch Management - Document Management - Electronic Signature - Equipment Management - Facility Asset Management - Facility Scheduling - Fixed Asset Management - Incident Management - Inspection Management - Inventory Management - Job Management - Job Tracking - Maintenance Management - Maintenance Scheduling - Mobile Access - Parts Management - Predictive Maintenance - Preventive Maintenance - Project Tracking - Purchase Order Management - Qualification Tracking - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Scheduling - Service History - Subcontractor Management - Technician Management - Third-Party Integrations - User Management - Vendor Management - Work Order Management ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.capterra.co.uk/directory/30032/cmms/software) ## Related Categories - [CMMS Software](https://www.capterra.co.uk/directory/30032/cmms/software) - [Facility Management Software](https://www.capterra.co.uk/directory/30211/facility-management/software) - [Work Order Software](https://www.capterra.co.uk/directory/30785/work-order/software) - [Preventive Maintenance Software](https://www.capterra.co.uk/directory/31023/preventive-maintenance/software) - [Fixed Asset Management Software](https://www.capterra.co.uk/directory/10026/fixed-asset-management/software) ## Alternatives 1. [Fiix](https://www.capterra.co.uk/software/74916/fiix) — 4.5/5 (628 reviews) 2. [MaintainX](https://www.capterra.co.uk/software/179296/getmaintainx) — 4.8/5 (1062 reviews) 3. [Fracttal One](https://www.capterra.co.uk/software/159911/fracttal) — 4.6/5 (1785 reviews) 4. [Limble](https://www.capterra.co.uk/software/162600/limble-cmms) — 4.8/5 (757 reviews) 5. [Jobber](https://www.capterra.co.uk/software/127994/jobber) — 4.6/5 (1480 reviews) ## Reviews ### "Great platform for tracking and managing work orders." — 5.0/5 > **Ed** | *10 June 2026* | Restaurants | Recommendation rating: 10.0/10 > > **Pros**: What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track, manage, and prioritize. The platform simplifies scheduling and coordinating work, ensuring everyone involved stays informed. We also appreciate the communication tools, which make it easy to connect with vendors, technicians, and stakeholders directly through the platform, improving efficiency and reducing delays. > > **Cons**: Honestly, there is very little that we dislike about Service Channel. The platform does an excellent job of handling our needs for coordinating, tracking, and managing work orders with customers. It provides the tools and communication features we need to stay organized and ensure work is completed efficiently. Overall, it has been a reliable solution that supports our day-to-day operations with minimal issues. > > Our overall experience with Service Channel has been very positive. The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication. It has provided a reliable and efficient solution that supports our operational needs, and we appreciate the value it brings to our organization. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 March 2025* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Cons**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel better than other customer portals" — 5.0/5 > **amber** | *10 June 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: easy to navigate, easy to use, very straightforward. It's simple to upload photos, proposals, \& close out work orders. > > **Cons**: sometimes locating the individual that needs to be notified to hard to locate due to how they are entered in the system i.e. to find an ASM/RSM you cannot locate by just their name, you have to include RSM-first name last name before it pulls up that person ----- ### "Service Channel and My Opinion" — 5.0/5 > **Eric** | *11 June 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: This platform is a one stop wonder that really helps streamline our processes. Easy to learn and not clunky like some other programs. It saves us time and money. The communication is direct and secured so the clients feel their information is safe. I can easily access information about previous jobs allowing faster turn around of information. > > **Cons**: The only complaint I can think of is sometimes the data doesn't refresh as quickly as I would like but usually within a reasonable time. ----- ### "Service Channel Makes My Job Easier" — 5.0/5 > **Elaine** | *12 July 2026* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: I have been using service channel for the past 4 years to assign hundreds of work orders. It is the perfect tool to keep track of the progress of the work being completed on time. It also makes it easy to confirm the completion of the work when it comes time to pay invoices. > > **Cons**: The one thing I wish I could do more easily is assigning multiple work orders to the same contractor at the same time. > > I appreciate having Service Channel to help me do my job and cannot even imagine how much more time consuming it would be with out it. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data