--- description: Discover the benefits and disadvantages of ServiceChannel. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CMMS Software](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.co.uk/software/38574/servicechannel Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/38574/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. > > Verdict: Rated **4.5/5** by 131 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceChannel? Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 131 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Barcoding/RFID - Billing & Invoicing - Calendar Management - Compliance Management - Contract/License Management - Contractor Database - Depreciation Management - Dispatch Management - Document Management - Electronic Signature - Equipment Management - Facility Asset Management - Facility Scheduling - Fixed Asset Management - Incident Management - Inspection Management - Inventory Management - Job Management - Job Tracking - Maintenance Management - Maintenance Scheduling - Mobile Access - Parts Management - Predictive Maintenance - Preventive Maintenance - Project Tracking - Purchase Order Management - Qualification Tracking - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Scheduling - Service History - Subcontractor Management - Technician Management - Third-Party Integrations - User Management - Vendor Management - Work Order Management ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.capterra.co.uk/directory/30032/cmms/software) ## Related Categories - [CMMS Software](https://www.capterra.co.uk/directory/30032/cmms/software) - [Facility Management Software](https://www.capterra.co.uk/directory/30211/facility-management/software) - [Work Order Software](https://www.capterra.co.uk/directory/30785/work-order/software) - [Preventive Maintenance Software](https://www.capterra.co.uk/directory/31023/preventive-maintenance/software) - [Fixed Asset Management Software](https://www.capterra.co.uk/directory/10026/fixed-asset-management/software) ## Alternatives 1. [Limble](https://www.capterra.co.uk/software/162600/limble-cmms) — 4.8/5 (743 reviews) 2. [Fiix](https://www.capterra.co.uk/software/74916/fiix) — 4.5/5 (628 reviews) 3. [Maintenance Connection](https://www.capterra.co.uk/software/12444/maintenance-connection) — 4.4/5 (443 reviews) 4. [MaintainX](https://www.capterra.co.uk/software/179296/getmaintainx) — 4.8/5 (1024 reviews) 5. [Fracttal One](https://www.capterra.co.uk/software/159911/fracttal) — 4.6/5 (1773 reviews) ## Reviews ### "The go to platform\!" — 5.0/5 > **Kelly** | *5 January 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: Service Channel makes is capable to engage directly with your clients and parteners with fast responses and capabilities to provide photos/ PDFs. It is extremely helpful that texhnicians are able to clock in and out of a work order with the GPS/ geofencing. > > **Cons**: After hours customer service can be tricky at times, I have not had to deal with the after hours customer representatives in a while. But the technicians complain about the hospitality of the after hours REPS as well > > Extremely happy with features available and look forward to continue utilizing in the future with reccommending to others. ----- ### "A GREAT Platform" — 5.0/5 > **Melody** | *2 March 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: It is easy to navigate and has many features that my company uses. Our techs appreciate the ease of using the mobile check-in feature. > > **Cons**: Occasionally there are glitches but using the Service Health Dashboard is simple and it gives a description of the outage and estimated restore time. > > I have been using Service Channel for 11 years now and I have no complaints\! It helps keep track of our work orders and allows us to communicate with clients directly in the ticket. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6 January 2026* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Cons**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- ### "I have been on all sides of Service Channel Users" — 5.0/5 > **Amber** | *22 December 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I love that ServiceChannel is so easy to navigate. I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. > > **Cons**: There isnt anything that I dislike about Service Channel I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. > > I have worked with Service Channel from the client side, internal implementation and vendor side. This is the easiest system out of all competitors systems that I have used. ----- ### "Service Channel review" — 5.0/5 > **Jovanna** | *2 April 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Its easy and helps keep all our jobs organized, easy to keep communication with clients, upload photos, submit quotes and invoices > > **Cons**: What I don't like sometimes it takes a while to load up and will need to refresh a couple of times but most of the time it always reliable > > Service Channel has made my workflow more efficient. overall Service Channel is a reliable tool that Ive come to depend on. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data