SAP Concur

Straight forward business expense tracking

Pros:

SAP Concur does a great job of managing most of the aspects of business travel (booking the flight, hotel, and rental car) so that you don't have to manage receipts.

Cons:

The sync between SAP Concur and the credit card company sometimes was sluggish. A charge would be settled on the credit card but still not come through to SAP Concur or a Pending charge would show up that you would need to delete, triggering a justification workflow.

Keep excellence in mind. SAP Concur is a game changer.

Comments: Trustworthy and secure. I am happy with SAP Concur so far. I highly recommend.

Pros:

SAP Concur saves time, energy and cuts down cost. I specifically want to recognize the relentless efforts I got from the help desk during my implementation stage. They are always ready to assist. Integration and launching was smooth. The software is quite updated with automation which makes it ideal for us.

Cons:

Good from all angles. I don't have complaints.

Good luck trying to get support

Comments: Generally positive experience during the sales process, in implementation, and while an active customer/user. Absolutely awful experience post-disconnect, which would keep me from ever considering SAP Concur as a partner again in the future. Unfortunately can't recommend SAP Concur for expense reporting.

Pros:

SAP Concur has long been the industry standard for expense reporting and travel management, and so it was the natural choice when we were looking for a new expense platform several years ago. The sales process was straightforward (no negotiation or haggling needed as their price is their price), and implementation was planned and handled well by the assigned Concur team and our internal resources. Adequate training was provided for both administrators and end-users, so rollout and adoption of the new platform was pretty seamless. User experience was generally positive even if the platform was somewhat dated and not as user-friendly as competing options.

Cons:

Unfortunately SAP Concur's customer support, particularly during the disconnect process, was abysmal. When we requested the disconnect, we were offered no guidance or information from our customer success team re: how/when to download archived data, even after multiple requests by phone and in writing. Concur ended up disconnecting our site prior to making the download available, making it impossible for us to get to this critical data. We had to jump through countless hoops to get our site reactivated, download all the data, and then request another disconnect. In total, this debacle lasted almost five months. Could all have been avoided if the customer success team had communicated, responded to inquiries, and simply followed what I have to believe are well-documented Concur procedures for assisting clients through the disconnect process.

Alternatives Considered: Emburse Certify Expense

Reasons for Switching to SAP Concur: Better integration with our corporate credit card programs

A simple tool to track expenses and travel management

Comments: Concur streamlines the process of reserving flights, hotels, and rental vehicles, as well as keeping track of my trip spending. It's challenging to multitask while constantly moving, but Concur makes it easy and safe.

Pros:

It's also highly safe to use on any gadget, thanks to the necessity of a passcode. The expense is generated instantly thanks to the receipt upload function in Expenseit. This makes dealing with the massive monthly spending reports a breeze.

Cons:

Especially when it comes to making travel arrangements, Concur could use a more user-friendly design. Once a day and time have been selected, it would be great if the flights could be filtered more precisely.

SAP, an entire world.

Comments: It's a great tool. Excellent to use in a financial company that changes often and acquire new business.

Pros:

The way it organize all data and information of a department /company. The way it's clear for each one of us depending on our duties.

Cons:

To navigate in the system for some of my colleagues can be stressful since not everyone is computer savvy, there is a lot of information that can be more minimized depending on each one of our duties since not everyone does the same thing.