Denticon

Inconsistent, expensive with frequent cost increases, poor xray integration and worthless support...

Very poor support. The technical staff appears uninformed, resulting in a complete waste of time. The level of bureaucracy is excessive—endless ticket submissions and constant back-and-forth emails with people who seem to have nothing to do but sit at a desk. It’s as if they’ve forgotten that many of us are actively working and providing patient care, not engaging in pointless email chains that resolve nothing.

Dated design, not comprehensive, buggy, had to use multiple workarounds to do simple tasks. Some work tasks were impossible to accomplish. For instance, if a patient needed to be moved to their own account (a child or a divorce for instance), their entire chart had to be remade, everything re-charted, etc. None of their history transferred and there was no way to accomplish this. Sending reminders through RevenueWell you had to manually remove every single block in the schedule - it thought they were appointments. Just overall a very very clunky product. Also, transferring away from them has been a nightmare. The new software platform is great but getting someone to respond at Denticon that will help facilitate a transition away is a nightmare. They have no single centralized agent to assist with transitioning, you have to submit help tickets that you may or may not receive a response to. At least pulling your general data is streamlined with an automated process but good luck with all your imaging, setting cancellation dates, getting info on fees, etc.

I do not like that you can't copy and paste things using the mouse. I have also had issues with it closing with out any reason and you have to resign in and re open any windows you may have had open. It takes up extra time that could be better used contacting the next patient.

1. Patient visit slips lack information about last Panoramic and BW x-rays. Have to dig through the ledger to find out date of last pan/bw. Production killer 2. Pull downs in Operative need detailing. 3. When you save progress notes, especially after completing pull downs in Operative, I have to edit misspellings and other mistakes. 4. Need ability to permanently turn off the checked "Prod. View", so colored blocks never showup. It is hard to read names with appointments have color. 5.Maybe we are entering data incorrectly, but in the patient information screen, I need to easily find the names of both mother and father of our Pedo patients. 6. DropSpot escribe software is cumbersome to use...took several attempts to figure out how to use properly. 7. I have not found a way to save all photos of Hygiene patients. In DOX, we were able to save all hygiene photograph through out the years in it's "Letter Writing" folder. I need to save every photo taken at every Hygiene appointment so that, we are able to watch oral/facial Growth and Development.