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What is Yardi Voyager?

Yardi Voyager is a fully-integrated, browser-based, enterprise management system designed specifically for property owners, managers and investors in global real estate markets. The Voyager enterprise management system centralizes accounting and property management data in a single database, enabling up-to-the-minute reports at the click of a button.

Who Uses Yardi Voyager?

Web-based platform for the real estate industry which helps with accounting, property management, workflow automation, alerts/notifications, a centralized database and more.

Yardi Voyager Software - 1
Yardi Voyager Software - 2

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Performance Metrics

Reviews of Yardi Voyager

Average score

Overall
4.2
Ease of Use
3.9
Customer Service
4.0
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great All-in-One System

5.0 4 years ago

Pros:

This system integrates with a lot of different software's so that you can have everything feed into 1 main place.

Cons:

Can be challenging at first to use, especially if coming from a different PM database. However, it is built out with a lot of different features that provides a lot of different reports.

Idy
Director of Operations in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Our Yardi Experience

5.0 2 years ago

Comments: Overall, Yardi fits our needs and has good customer service

Pros:

I love that the software offers everything we need in terms of commercial property management, and running the day to day management

Cons:

That each tool we want to add is like an add on, and not like one big software

Tammy
Building Admin. in Canada
Consumer Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Yardi Voyager one of the greatest programs ever

5.0 last month New

Comments: Many years using this program I just loved it when I moved to differ3ent company we still use it.

Pros:

The ease to work your way through the program. Finding the sections you want to open quickly. Ease to learn. Very simple, not a hard to use program and everything in one place. I love it.

Cons:

There are area's that I can not get into as they are not for my usage but they are there for the ones that need it.

Benjamin
Director of Operations in US
Real Estate, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

One of the most challenging parts of my job is managing Yardi.

3.0 5 years ago

Comments: 7s is a much better product than 6, which is a nice surprise. And payscan has worked well so far. In general, it's been a real struggle. It's just been really hard making Yardi work for my company. Occasionally, I come across a person who is great and knowledgeable, like [SENSITIVE CONTENT HIDDEN] and I try to reengage him or her but it's not always possible to get the same person to help. And sometimes you get one of the support team who is not very good and things can take a long time to get sorted out.....

Pros:

It has a robust set of features and has many modules such as rentcafe that are native (hope I'm using that term properly) to the environment- meaning no need to integrate with third party software providers. Tech support is usually quick to respond.

Cons:

You really need your own Yardi tech department to get the most out of it. If you don't it becomes critical to work with a Yardi consulting firm in order to customize the software to your business or implement new features. For some reason roommates are treated differently than "primary" lesees by the system. It's infuriating that residents are handled differently just because one was entered into the system first and is considered to be the "primary" resident, even when both folks are on the lease. Moving roommates in and out of the system is a nightmare for accounting. Customizing the leasing process and documents was so difficult and time consuming I had to fire Yardi from the job and engage an outside consulting firm. Yardi refunded my support hours upon request, so that part was good. The workflow is not set up to work in places like Boston or New York. The concept of a broker is foreign to Yardi folks. If you own or manage a single large property or community where all leasing is done in -house then no problem. If you own many properties in urban areas and rely on outside brokers to rent apartments choose a different software platform. Yardi support techs can be infuriating and there is no single person or team that is responsible for my account. I have team leaders for Voyager, Payscan, RentCafe, Lease Docs etc. but no single person is really "driving the train." I've been waiting 3 months or more for the correct version of my annual invoice.

Benjamin
Marketing Coordinator in US
Real Estate, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Happy We Made The Switch To Yardi Voyager

4.0 3 years ago

Comments: We are only a few months into being live in Yardi Voyager, but so far the experience has been what we hoped for in making the switch from MRI. We also use the Yardi CRM platform, as well, which allows us to seamlessly switch back and forth if needed. While the difficulty in ensuring permissions across the board are correct for our users, Voyager is doing everything as we had intended at the moment, and we look forward to getting more used to all the bells and whistles we didn't have with MRI Software.

Pros:

Voyager isn't flashy, but it offers an easy-to-navigate interface that we loved. We especially love the Community Manager dashboard, which has streamlined our live reporting and ability to easily access availability, resident data, make ready schedules and more! Plus, the amount of reports out of the box is astronomical.

Cons:

The "roles" and "permissions" can be tricky to navigate, even with guidance from Yardi. We are going on month two of being live in Yardi Voyager, and are still running into access issues for areas that are essential to our business, though those are easily updated once we know what permission to update.