Who Uses ChannelAdvisor Enterprise?
Leading brands and retailers looking to engage with consumers across their buyer's journey, expand their reach across marketplaces and improve fulfillment.
What Is ChannelAdvisor Enterprise?
ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world's commerce. For nearly two decades, ChannelAdvisor has helped over 2,700 brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness.
ChannelAdvisor Enterprise Details
ChannelAdvisor
http://www.channeladvisor.com
Founded 2001
ChannelAdvisor Enterprise pricing overview
ChannelAdvisor Enterprise does not have a free version and does not offer a free trial.
Free Version
No
Free Trial
No
ChannelAdvisor Enterprise deployment and support
Support
- Online
Deployment
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Webinars
- Documentation
ChannelAdvisor Enterprise Features
Channel Management Software
- Campaign Management
- Channel Analytics
- Incentive Management
- Inventory Control
- Lead Management
- Opportunity Management
- Order Management
- Partner Management
- Product Management
- Reseller Management
Retail Management Software
- CRM
- Commission Management
- Email Marketing
- Employee Management
- Loyalty Program
- Mail Order
- Merchandise Management
- Multi-Location
- Order Management
- Purchase Order Management
- Reporting/Analytics
- Returns Management
- eCommerce
eCommerce Software
- CRM
- Data Security
- Email Marketing
- Inventory Management
- Kitting
- Mobile Access
- Multi-Channel Marketing
- Multi-Store Management
- Promotions Management
- Returns Management
- Reviews Management
- SEO Management
- Templates
ChannelAdvisor Enterprise Alternatives
More ChannelAdvisor Enterprise alternatives
ChannelAdvisor Enterprise Reviews for UK Users
Read all reviewsOverall rating
Average score
Cynthia Q.
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Overall Rating5 /5
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Ease of Use4 /5
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Features & Functionality5 /5
-
Customer Support3 /5
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Value for Money5 /5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 26/11/2019
"If you sell on more than one marketplace, you need this software"
Comments:
We needed to solve a labor issue of trying to post a product/SKU on multiple different marketplaces without having to go to each one and use their particular interfaces.
Channel Advisor simplifies all of that, and allows us to mainstream our postings from a central repository.
Also, CA manages inventory across all channels, so you don't run the risk of overselling.
Built in repricing tools let you automatically adjust your pricing to match marketplace trends and win the sale within your guidelines. Business rules let you be as complex as you want in defining those guidelines.
Overall, this is an extremely robust (and scale-able) system that allows you to customize and manage listings, pricing, inventory and more from one place.
Pros:
Incredible versatility, allowing us to list a large catalog of products across multiple marketplaces with minimal effort.
Centralized and customizable product data management allows for maximum exposure with minimum labor.
CA keeps up with all the latest requirements and mapping changes from each marketplace, so you don't have to.
Cons:
My only con for this software isn't the software itself - it's the support.
Support requests can take a long time to get addressed/resolved. Almost all have to be escalated, which takes days if not weeks.
- Reviewer Source
- Reviewed on 26/11/2019
Moshe D.
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Overall Rating5 /5
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Ease of Use3 /5
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Features & Functionality5 /5
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Customer Support3 /5
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Value for Money4 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/09/2019
"Powerful software but Expensive and hard to learn"
Comments: The software is built with a long term vision but they should make it more affordable by offering it at a lower price to more customers. They also need to provide more guidance in the best way to implement the software
Pros: Very customizable, has a beautiful interface, and is built with powerful features including rules, look up lists, limitless product attributes, data mapping, and more. Also has great features for each marketplace, including Amazon Advertising with automatic bidding and rules, repricing, a price gird which shows your price and competitors offer and your sales history which is great for monitoring your competitors in one dashboard
Cons:
TONS of setup work. I spent almost a year setting up all the different features and rules for my business. Zero guidance is provided on best way to setup your system. support is slow, sometimes taking 3 days to respond to a ticket. help pages are not detailed. product is way more expensive then cheaper alternatives such as Ecomdash.
They dont have an easy way to integrate with quickbooks or other accounting software, SellerCloud does.
Vendor Response
by ChannelAdvisor on 25/09/2019
Moshe,
Thank you for this valuable feedback. We're glad to hear that you found a solution with ChannelAdvisor that allowed your business to excel. We know you have a choice, and we want you to know we appreciate the chance to work with you.
- Reviewer Source
- Reviewed on 20/09/2019
Martin D.
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Overall Rating4 /5
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Ease of Use3 /5
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Features & Functionality4 /5
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Customer Support1 /5
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Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/10/2020
"Seems like a great product but project support is abysmal"
Comments: The tool seems great and works well once properly configured. Lots of room to grow the business on to new platforms easily once properly configured, You will still need a lot of focus on the process and business logic required to create your initial feed, particularly where it comes to product pricing.
Pros: It allows us to get onboarded onto multiple market places easily with a single data feed and powerful rules engine. We can grow into solution as well.
Cons: The project and onboarding support has been dreadful. You are on your own. But that might be for the best as most of the good staff seem overworked and the rest don't seem to care. Make no effort to understand you business and ensure the tool is properly configured so you might as well just take the basic onboarding package and do it all yourself.
Vendor Response
by ChannelAdvisor on 17/11/2020
Dear Martin,
Thank you for bringing your concerns to our attention. We've made a note of your message and shared your concerns internally. Please know, we are always looking for ways to improve our Services and our customers' experience, so we appreciate your feedback. We know sustaining an e-commerce business can be a challenge, which is why we strive to provide each customer with the best solution for their business needs. If you have additional concerns with cases you have submitted, please reach out to your Account Manager directly. On behalf of our entire team, thank you for being a ChannelAdvisor customer.
- Reviewer Source
- Reviewed on 19/10/2020
Randy B.
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Overall Rating3 /5
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Ease of Use4 /5
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Features & Functionality4 /5
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Customer Support2 /5
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Value for Money2 /5
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Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 19/01/2018
"Good software but not the best company"
Comments: All in all it is good software but not the best company to work with.
Pros: CA is probably the best solution in the marketplace for sellers wanting to offer goods on multiple marketplaces. The software is comprehensive and relatively easy to learn and use. It is also stable with few day-to-day problems.
Cons: It is also the most expensive solution out there (by far) and they require a one year contract. In addition, they are not easy to break away from when the contract expires. They continued to charge us even after our contract expired and forced us to go through our bank and credit card company to recover the extra charges. We also found them very inflexible. You pretty much have to accept it is their way or the highway.
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 19/01/2018
Ankit G.
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Overall Rating4 /5
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Ease of Use5 /5
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Features & Functionality4 /5
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Customer Support5 /5
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Value for Money3 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 12/09/2020
"Great tool to automate processes"
Comments: The application offers a lot of functionalities and offer features to automate various processes. We have about 1M+ listings across multiple channels, and no issues in terms of handling the load.
Pros: The portal is user friendly and have a lot of functionalities that can definitely save time and money. Shared inventory across the multiple channels comes really handy, find articles within documentation is super easy, support is knowledgeable in most cases.
Cons:
The auto detection of categories on the third party channels needs a lot improvements. The category and subcategory valid values information provided lack details or not there.
Also the lack of video tutorials.
- Reviewer Source
- Reviewed on 12/09/2020
