--- description: Discover the benefits and disadvantages of SurveyMonkey. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.uk/software/32728/surveymonkey Page: 1 / 421\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10481 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10481 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - AI/Machine Learning - Activity Dashboard - Anonymous Feedback - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Peer-to-Peer Recognition - Performance Management - Personalisation - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.co.uk/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.uk/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.uk/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.uk/directory/31220/polling/software) ## Alternatives 1. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (973 reviews) 2. [Survicate](https://www.capterra.co.uk/software/132914/survicate) — 4.6/5 (99 reviews) 3. [SurveyLegend](https://www.capterra.co.uk/software/156752/surveylegend) — 4.6/5 (965 reviews) 4. [UmfrageOnline](https://www.capterra.co.uk/software/201674/enquetes-maken) — 4.6/5 (1746 reviews) 5. [Google Forms](https://www.capterra.co.uk/software/176571/google-forms) — 4.7/5 (11510 reviews) ## Reviews ### "Easy-to-Use Survey Platform for Collecting Feedback" — 5.0/5 > **Portia** | *16 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey is very easy to use, even for beginners. Creating surveys is straightforward, and the templates help save time. I also like how responses are collected and displayed in a clear format, making it easy to review feedback and analyze results. > > **Cons**: Some useful features are only available on the paid plans, which can be limiting for individuals or small businesses on a budget. The free version works well for basic surveys but has restrictions compared to the premium options. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and user-friendly platform for creating surveys and gathering feedback. The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform provides a good experience for both basic and professional survey needs. ----- ### "Surveys done right" — 5.0/5 > **Jamie** | *7 July 2026* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Easy to use, quick to build surveys, great reporting, and simple to share and analyse responses, great value for money > > **Cons**: The free plan is quite limited, and some useful features require higher-priced paid plans, but helpful customer support > > Overall, SurveyMonkey has been reliable, intuitive, and an effective way to collect and analyse feedback. ----- ### "Reliable and User-Friendly Tool for Professional Survey Creation and Analysis" — 4.0/5 > **Shameek** | *7 May 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: It is the most intuitive survey builder there is with features such as drag and drop interface, various questions types and provides a comprehensive way to add logic to the surveys. In addition, templates are ample and are mostly ready to use. Like their analytics and reporting as well with real-time results and export options available. It integrates well with my ecosystem of hubspot and salesforce > > **Cons**: Pricing can be better, as free plan is limited to 10 questions and 40 responses per survey. Additionally, there is less flexibility compared to typeform and google forms when it comes to visual customisation > > My overall experience with SurveyMonkey has been highly positive—it offers an intuitive interface that makes creating even complex surveys quick and efficient. The advanced logic features, diverse question types, and real-time analytics make it ideal for collecting and analyzing meaningful feedback. While the premium features can be costly, the platform consistently delivers professional results and reliability for both small and large-scale survey projects. ----- ### "Brilliant and Resourceful Survey Solution" — 5.0/5 > **Mikes** | *13 January 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The platform has robust and easy to use features that includes creating surveys The app has inbuilt templates, something that foster employee engagement > > **Cons**: Advanced features for SurveyMonkey are high and this challenges users The free version for SurveyMonkey has limited features or functionalities > > SurveyMonkey is a robust application that ensures feedback collection is done efficiently The tool is ideal in enhancing research, and this includes organizing all responses The decision making process is also enhanced and well focused ----- ### "A solid choice for market research" — 5.0/5 > **Jessica** | *26 July 2026* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: SurveyMonkey's user interface is pretty solid, and we've found it works well enough for our team's needs. Creating surveys is straightforward, and the template options are helpful. We've used it for about a year now, and it's been a valuable tool for gathering feedback from our customers. > > **Cons**: One thing that took a bit to figure out was the reporting feature, but once we got the hang of it, it was fine. Not a huge deal, but it would be nice if the documentation was more comprehensive. We've also noticed some minor issues with the mobile app's layout, but overall, it's a great tool. > > I've been using SurveyMonkey regularly for a while now and overall, it's been a solid experience. The platform is user-friendly, making it easy to create and distribute surveys. While there have been some minor hiccups along the way, I appreciate the flexibility and features it offers. ----- Page: 1 / 421\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data