15 years helping British businesses
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What is SurveyMonkey?

Trusted by 98% of the Fortune 500 and used in more than 335,000 organizations worldwide, SurveyMonkey's platform gives millions of people a way to turn feedback into action that drives growth and innovation. Get access to expert-written survey templates that speak to customers, employees, or your target audience. Create simple to advanced surveys in minutes. Discover why SurveyMonkey is a leading survey platform around the globe!

Who Uses SurveyMonkey?

CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.

SurveyMonkey Software - SurveyMonkey survey responses
SurveyMonkey Software - SurveyMonkey analyze results
SurveyMonkey Software - SurveyMonkey view survey list
SurveyMonkey Software - SurveyMonkey recommendations
SurveyMonkey Software - SurveyMonkey survey builder

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Reviews of SurveyMonkey

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.3
Features
4.5
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Gaëtan
Gaëtan
VP PMO and Delivery in Germany
Verified LinkedIn User
Information Technology & Services, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Very efficient survey management tool

5.0 4 weeks ago New

Comments: Overall I could save a lot of time using Survey Monkey to build high performing surveys about Customer satisfaction. The results provided on the Reporting dashboards were clear and I could find easily how to improve my customers satisfaction. But this tool requires to spend a significant budget.

Pros:

The AI-based helper is really a plus when it comes to building precise and insightful survey questions: a lot of time saved and high quality results.

Cons:

The price of the plans, it's quite a budget if you are not a pure player but use Survey Monkey from time to time to get insights of Customer satisfaction.

Adeena
Marketing assistant in US
Graphic Design, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

User friendly

5.0 2 months ago

Pros:

Easy to use. Used to gather customer data

Cons:

Nothing! It’s great to use and I recommend

Verified Reviewer
Verified LinkedIn User
Accounting, Self Employed
Used the Software for: 1-5 months
Reviewer Source

User friendly interface

2.0 3 weeks ago New

Comments: Ease of Use: SurveyMonkey’s intuitive interface allows users to quickly create and distribute surveys without needing extensive training or technical expertise. The drag-and-drop functionality and pre-built templates streamline the survey creation process.

Pros:

User-Friendly Interface: SurveyMonkey is known for its intuitive and easy-to-use interface, making it accessible for users of all skill levels

Cons:

Cost: While there is a free version, many advanced features are only available in paid plans, which can be expensive for some users.

Lamia
Lamia
Managing Director in UK
Verified LinkedIn User
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good functionality

4.0 last month New

Comments: Generally good, especially ease of use. But I feel they miss a trick by limiting the free trial with no data exports

Pros:

I like the usability and functions, and the ease of use is excellent

Cons:

The free trial doesn't allow data export

Shubhra
Director in Canada
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Survey Monkey for Customer data collection

5.0 2 months ago New

Pros:

It is a very easy to use tool and very easy to make changes with amazing analytics

Cons:

The first time user finds it a bit difficult