--- description: Discover the benefits and disadvantages of SurveyMonkey. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.co.uk/software/32728/surveymonkey Page: 1 / 422\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10512 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10512 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Albanian, Arabic, Armenian, Bangla, Basque, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Malayalam, Norwegian, Persian, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Telugu, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese, Welsh - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customisable Branding - Customisable Questions - Customisable Templates - Dashboard - Data Visualisation - Drag & Drop - Email Management - Email Marketing - Employee Recognition - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Offline Response Collection - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis - Third-Party Integrations - Trend Analysis - URL Customisation - Visual Analytics - Workflow Automation ... and 7 more features ## Integrations (99 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 84 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) ## Related Categories - [Market Research Software](https://www.capterra.co.uk/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.co.uk/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.co.uk/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.co.uk/directory/31220/polling/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Alternatives 1. 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[Survicate](https://www.capterra.co.uk/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "A useful tool for marketers, if pricey once you start using it more extensively" — 4.0/5 > **Verified Reviewer** | *6 August 2026* | Civil Engineering | Recommendation rating: 7.0/10 > > **Pros**: Really easy to use and a low skills barrier to entry, super useful for filling both internal and external questionnaires and registrations with a range of different designs- in a small team with a limited budget it can perform a really useful and versatile function > > **Cons**: Paid plans can become expensive once you start building it in to wider business functions- there are additional costs to export data, start working on design elements etc... So worth being mindful of this when you start to use it > > A really useful and versatile tool from a marketing perspective, covering feedback and registrations across a wide range of functions. Just be mindful of the cost to upgrade elements of it\! ----- ### "Daily Survey Flow Saves Us Time" — 5.0/5 > **Grace** | *28 August 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I love how SurveyMonkey lets me build complex branching with the Survey Flow feature; it fits neatly into our quarterly feedback cycle. The export to Excel is quick, and the Zapier integration keeps data in our CRM automatically. Overall, it’s pretty solid for a mid‑size team. > > **Cons**: The logic builder feels clunky after a while, I often have to backtrack to tweak conditions. Documentation is thin, and the Pro tier pricing jumps up quickly, which is a bit annoying for a small team. Support response times can be slow during busy periods. > > I love how the branching logic lets me tailor each respondent's path based on their answers, so I can skip irrelevant questions and keep the survey short. In my weekly client feedback loop, this means I get cleaner data faster and spend less time cleaning up responses. ----- ### "Easy-to-Use Survey Platform for Collecting Feedback" — 5.0/5 > **Portia** | *16 June 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: SurveyMonkey is very easy to use, even for beginners. Creating surveys is straightforward, and the templates help save time. I also like how responses are collected and displayed in a clear format, making it easy to review feedback and analyze results. > > **Cons**: Some useful features are only available on the paid plans, which can be limiting for individuals or small businesses on a budget. The free version works well for basic surveys but has restrictions compared to the premium options. > > Overall, my experience with SurveyMonkey has been positive. It is a reliable and user-friendly platform for creating surveys and gathering feedback. The interface is simple to navigate, and the reporting tools make it easy to understand responses. While some advanced features require a subscription, the platform provides a good experience for both basic and professional survey needs. ----- ### "A decent tool for survey creation" — 4.0/5 > **Amelia** | *8 August 2026* | Commercial Real Estate | Recommendation rating: 9.0/10 > > **Pros**: SurveyMonkey's ease of use and customization options are a big plus. We've been able to create pretty solid surveys for our team without too much hassle. The interface is user-friendly, and it's taken us about six months to figure out all the features. > > **Cons**: The only thing that kind of annoys me is the occasional lag when switching between survey templates. It's not a huge deal, but it can be frustrating when you're working on a deadline. We've had to restart the browser a few times to get it working again. > > Overall, I'm quite satisfied with SurveyMonkey. The platform is user-friendly, making it easy to create and distribute surveys. Regular use has allowed me to become familiar with its features, which I find to be effective in gathering valuable insights from my respondents. A few minor hiccups aside, it's been a reliable tool for my needs. ----- ### "Best in the market" — 5.0/5 > **Luke** | *21 September 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Love the drag and drop functions when building surveys, makes creating and editing so easy. The reporting and analytics are top tier too > > **Cons**: Pricing can go a bit crazy and high and the branding options are somewhat limited in scope. On the free tier not being able to see all the replies is very frustrating > > Need to improve the free tier (or simply do not have it) but it is the best in the business for a reason and very easy to use ----- Page: 1 / 422\ Next: [Next page](https://www.capterra.co.uk/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data