--- description: Discover the benefits and disadvantages of MRI Evolution. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MRI Evolution Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Facility Management Software](/directory/30211/facility-management/software) > [MRI Evolution](/software/32352/concept) # MRI Evolution Canonical: https://www.capterra.co.uk/software/32352/concept Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/32352/concept?page=2) > A comprehensive IWMS/CAFM solution providing the platform you need to transform your FM operations and achieve your vision. > > Verdict: Rated **4.2/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses MRI Evolution? MRI Evolution can be used by organizations of any size across all sectors and is the ideal tool for Facilities and Property managers to reduce costs and improve service quality. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 25 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: MRI Software - **Location**: Solon, US - **Founded**: 1971 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing model**: Per Feature (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, Greek, Italian, Japanese, Korean, Polish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Activity Dashboard - Alerts/Notifications - Asset Tracking - Audit Trail - Billing & Invoicing - Calendar Management - Contract/License Management - Dispatch Management - Document Management - Electronic Signature - Equipment Management - Equipment Tracking - Facility Asset Management - Facility Scheduling - Fixed Asset Management - Incident Management - Inspection Management - Inventory Control - Inventory Management - Job Management - Job Tracking - Maintenance Management - Maintenance Scheduling - Mobile Access - Multi-Location - Parts Management - Predictive Maintenance - Preventive Maintenance - Purchase Order Management - Reminders - Reporting & Statistics - Reporting/Analytics - Scheduling - Service History - Space Management - Technician Management - Third-Party Integrations - Vendor Management - Warranty Tracking - Work Order Management ## Integrations (1 total) - Ameyo ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Facility Management Software](https://www.capterra.co.uk/directory/30211/facility-management/software) ## Related Categories - [Preventive Maintenance Software](https://www.capterra.co.uk/directory/31023/preventive-maintenance/software) - [Work Order Software](https://www.capterra.co.uk/directory/30785/work-order/software) - [Building Maintenance Software](https://www.capterra.co.uk/directory/30102/building-maintenance/software) - [Equipment Maintenance Software](https://www.capterra.co.uk/directory/30103/equipment-maintenance/software) - [Maintenance Management Software](https://www.capterra.co.uk/directory/30058/maintenance-management/software) ## Alternatives 1. [Limble](https://www.capterra.co.uk/software/162600/limble-cmms) — 4.8/5 (755 reviews) 2. [Maintenance Connection](https://www.capterra.co.uk/software/12444/maintenance-connection) — 4.4/5 (444 reviews) 3. [MaintainX](https://www.capterra.co.uk/software/179296/getmaintainx) — 4.8/5 (1051 reviews) 4. [Fracttal One](https://www.capterra.co.uk/software/159911/fracttal) — 4.6/5 (1784 reviews) 5. [eMaint CMMS](https://www.capterra.co.uk/software/100468/emaint-cmms) — 4.5/5 (419 reviews) ## Reviews ### "Comprehensive and well structured CAFM system with a learning curve" — 4.0/5 > **Bradley** | *15 June 2026* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: The system allows for a number of different configurations to align with the preferred ways of working and has good capability for control with workflow creation. The user documentation is very descriptive and most issues can be resolved just by reading through the guides > > **Cons**: Theres been a fairly consistent issue with jobs being delivered late to mobile devices. Adjustments to the system have been quite slow at being implemented. For light users who are new to CAFM systems it can be a bit of a steep learning curve > > Overall its a very comprehensive and flexible system, it can be quite complex for new users but if given the time to learn it does what is required well. All in all its a well structured system which can be tailored to most use cases ----- ### "A great system held back by a poor vendor experience." — 2.0/5 > **Lana** | *1 May 2026* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: The system performs very well when it’s running smoothly. We manage both reactive and planned maintenance effectively through it, and the scheduled tasks functionality has been particularly valuable for our workflows > > **Cons**: Since MRI assumed ownership of the system, both support and financial services have become extremely difficult to work with. Our cloud transition was poorly handled, with no effective project management in place, and this resulted in several serious consequences for us. > > The system is well‑built and has the potential to be a leading product, but the support we receive is so inadequate that it makes us question whether maintaining our partnership with MRI is still viable. ----- ### "Review of MRI Evolution from a New CAFM User" — 5.0/5 > **Megan** | *26 May 2026* | Libraries | Recommendation rating: 10.0/10 > > **Pros**: What I liked most about MRI Evolution is that it brings key facilities management functions together in a single system, which helps to streamline day-to-day operations. Having maintenance management, asset tracking, and reporting tools in one platform improves efficiency and reduces the need to work across multiple systems. From a personal perspective, as someone who has been in the role for less than a year with no prior CAFM experience, I have found the system to be very supportive in developing my skills. I now feel confident and proficient in using it for core facilities management tasks, particularly around work orders and planned maintenance scheduling, which become relatively intuitive once familiar with the system. The reporting and visibility across assets and maintenance activities is also a strong advantage, as it supports better oversight and more informed decision-making in day-to-day operations. Another key positive is the customer support, which has consistently been very responsive, with queries dealt with quickly whenever I have needed assistance. This has been particularly helpful during my initial learning period. In terms of value for money, the system is strong, especially when considering the level of training included, which has been essential in building my understanding and confidence in using the platform effectively. Finally, the user interface is generally well structured, and the recent upgrade to version 7.0 has improved the overall look and usability, making navigation more modern and efficient within MRI Software. > > **Cons**: What I liked least about MRI Evolution is that some of the reporting functionality, particularly within IBI and report generation, can feel less intuitive than expected. Producing and navigating reports is not always straightforward, and it may take time to locate the right templates or configure outputs in a useful format. This can make reporting feel slightly time-consuming, especially when trying to extract specific data quickly for decision-making or operational reviews. In addition, while the system is powerful, the structure of the reporting and analytics tools could be more streamlined to improve ease of use and reduce the number of steps required to generate and interpret key information within MRI Software. > > Overall, my experience with MRI Evolution has been very positive. I have been in my role for less than a year and had no prior experience with a CAFM system before using it, however I now feel confident and proficient in using the platform for day-to-day facilities management tasks. One of the strongest aspects has been the customer support, which is consistently responsive, with queries being resolved quickly whenever assistance is required. This has been particularly valuable during the early stages of learning the system. In terms of value for money, the system is very competitive, especially when considering the level of training and onboarding resources included. The training provision has been a key factor in helping me develop my understanding and competence within the system. The user interface is generally clear and functional, and the recent upgrade to version 7.0 has improved usability and modernised the overall look and navigation. This update has made the system more intuitive and easier to work with on a daily basis within MRI Software. ----- ### "The Best CAFM...so far." — 4.0/5 > **Daniel** | *21 May 2026* | Defense & Space | Recommendation rating: 8.0/10 > > **Pros**: End User experience is positive, Evo is intuitive even for those unfamiliar with CAFM or FM Systems. Integration is excellent in comparison to the multiple FM Systems I've used previously. > > **Cons**: Documentation for system \*behaviour\* is minimal at best, non-existent at worst. Suspect designed to push toward paid sessions/MRI Support. Greater customer knowledge of integrated functionality would result in increased use, potential for extra Module adoption due to data centralisation. Existing functionality being tied to optional Modules; Instruction Set Schedules \& Regimes being tied to adoption of SFG20 iQ Module. If the former could be used...the latter would've already been purchased. > > Overall; Positive. Works very well with both minimal application (Assets, PPMs, Tasks) as well as deeper integration. Personalisation options (Grid, Widgets, etc) useful for multiple job role style use. Linked systems also positive; Evo Go, AYS etc. Cons are, as above and certain areas require modernisation; such as reporting outputs. ----- ### "MRI Review" — 4.0/5 > **Charlotte** | *15 May 2026* | Facilities Services | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, with strong drill-down capabilities into tasks and a good level of detail provided for each task. Overall, it is a strong system. Support response times are excellent, with quick and efficient responses to queries. > > **Cons**: The reporting format is not particularly user-friendly, and there are occasions where reports fail to generate correctly. It would be helpful to have a preview or example of how a report will display before needing to enter all the details. Greater flexibility to customise reports and control the information shown would also improve usability. In addition, workflows are not easy to create or tailor to specific needs, and the process can feel restrictive, often giving the impression that additional paid support is required rather than allowing users to make these changes independently. There have also been several instances where features have unexpectedly stopped working without explanation, and in some cases, resolution times have been significantly delayed. > > Overall, the system provides a solid user experience and offers useful functionality for managing tasks, with good levels of detail and responsive support when issues are raised. The ability to drill down into tasks is a strong feature, making day-to-day use generally effective. However, there are areas that could be improved. Reporting can be difficult to use, with limited flexibility and occasional functionality issues. Workflow creation and customisation can also feel restrictive, making it challenging for users to independently tailor the system to their needs. At times, unexpected technical issues occur without clear cause, and while support is responsive, some problems can take longer than expected to resolve. Overall, it is a capable system with valuable features, but greater customisation and improved reliability would enhance the experience further. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/32352/concept?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/32352/concept) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Structured Data