NextGen Office

A Perfect NextGen Solution for Small Independent Practices

Comments: It is a great addition for our small independent polyclinic and we are quite happy with how it has increased our productivity.

Pros:

What is most prominent is a User friendly design focused on registering the patient and updating his status.Hassle free alert system with analytics designed for all types of procedures.Support for the program is strictly within the US and they offer hands on authentic support.

Cons:

It was overwhelming the redundant amount of features they have available which may take a while to sift through and fully adapt.It is not very customizable and felt a little flimsy in that department.

Ease of Use

Pros:

Nextgen is user friendly and easy to navigate. I have used other systems and this by far was the easiest to use.

Cons:

The review of systems that we ask questions are not very customizable.

Incompetence with revenue cycle team and poorly built EMR

Comments: Poor. Been with this EMR for over 5 years and it seems to get worse every year. When you point out problems they just refer you to a different "team" within nextgen and this process continues while mistakes continue to be made. Very poor communication.

Pros:

Its relatively cheap, however you get what you pay for...

Cons:

Recurrent multiple mistakes by billing side (revenue cycle), very poor communication. Multiple teams handle your account but none of these teams communicate with each other causing recurrent mistakes and constant oversight by the user

Next gen is a wonderful tool for the office and for customer service personnel to use.

Pros:

The real time updating is amazing a patient can call right away with questions and we can get the answers.

Cons:

I really do not have a negative. I enjo9y this product.

The best tank, but cumbersome for smaller practices

Pros:

Comprehensive and able to personalize. Confidence in a well-backed company.

Cons:

Expensive to run and tailor make/ personalize.

NextGen Review

Pros:

The ease of checking eligibility and benefits, although not all insurances that our doctors are in-network with are in NextGen but I think they can do better to add them in.

Cons:

I hated it at first since it was too old school for me. The visual appearance made it old school and kind of boring, but eventually, I got the hang of it. I also feel like its slower than the other EMRs out there.

Next Gen Office Review

Pros:

NextGen Office is a useful platform to manage patient information with various templates / customizable options.

Cons:

When there are new software updates, it is a challenge because previously customized features disappear and have to be done again. Medical staff and providers also have to be retrained to get familiar with the new features / options.

An excellent EHR tool that makes patient management and care management very easy

Comments: Overall its a nice and easy to use tool. Support is great and very prompt.

Pros:

It has billing and has support for medicare and medicaid. It also has different templates for different conditions which makes management easier.

Cons:

The management pages are pretty cumbersome to setup. Once that is done its easy to use

Product Review

Comments: It was not a bad experience but it was not very memorable

Pros:

Good program that is easy to use and simple

Cons:

The program did not offer many functions I needed

Excellent for small to medium size systems

Pros:

Highly customisable options, standard EMR and practice management options. Provides a decent option.

Cons:

Convoluted method of customisation, when they demonstrate it to you, it appears to be much easier but you are responsible for doing all the work and setting up.

Really good health charting

Pros:

I liked that they helped me get my medical chart set up.

Cons:

Not one thing is a con about nextgen, i really like them.

User friendly RCM platform

Comments: One of the best software in the market.

Pros:

The features that i like compared to other software that i used so far, downloading medical records from EHR tab, filing claims, posting payment & denials. The product is really user friendly takes only few days to understand the interface, it's not at all confusing, nice product in medical billing domain. I use the software daily for various claims related work as i am A.R caller and our job is to work on denied claims. It really helps to carry out our day to day work.

Cons:

No cons as of now, that i came across while working.

It is not perfect but it works

Pros:

NextGen Office software offers a comprehensive suite of customizable features, from appointment scheduling to billing and revenue cycle management. It provides consistent and efficient practice management, making check-in, billing, collections, and AR processes seamless. The transition between Practice Management and EHR is smooth, enhancing usability.

Cons:

I find NextGen Office's EHR to be increasingly disorganized over time, lacking crucial bug fixes and addressing user-requested improvements. It needs streamlined features like automated filtering for unpaid claims and easier claim attachment and review processes. The excessive tabs, scrolling, and button-clicking in the system's layout design are inefficient and don't optimize screen space.

[email protected]

Comments: no proplem There are no problems when activating it with the key for the product, and there are no problems in using it. On the contrary, I recommend it to young men or women, because it really deserves five stars. It helps you at home or at work. I recommend it to young entrepreneurs.

Pros:

It is easy to use, anyone can subscribe to it, and anyone can work with it. It is not boring and I recommend it because it is available for your field of work or in your home. Thank you very much for this wonderful product.

Cons:

very good It is easy to use, anyone can subscribe to it, and anyone can work with it. It is not boring and I recommend it because it is available for your field of work or in your home. Thank you very much for this wonderful product.

Moamal

Comments: Not too bad

Pros:

Yes, the product was very easy to use and was integrated with operations

Cons:

Yes, there is a missing feature, which is financial transactions

Very satisfied

Pros:

cost, customer care and reliability of the tool

Cons:

a bit slow in some features and curve of learning to be improved

to be success, you need next gen

Pros:

very helpful, easy to use , nice programe

Cons:

dont safe a copy of my work if internet connection was been off

Professional billing service review of this software

Pros:

What I like best is that it is cloud-based. I also like that I can scan and upload documents to the patient's chart, and when you pull up a patient, you can pretty much see all the information on your patient regarding demographics, insurance, authorizations, and what is outstanding.

Cons:

There are many things I do not like about this product. Posting secondary payments is a hassle. You end up having to manually post most of the secondaries because this software gives your claim a new ID each time the claim is submitted. Even if paid by the primary and you create a secondary claim, there's a new claim #. This causes the secondary ERA payment to not know where to post the money. The claim number should stay the same for the life of that claim. Also, they tell you that you can look up the claim easily when posting a secondary claim by doing an advanced search by the patient's name. Most of the time, this is not the case. You end up having to click on multiple pages to find the claim number so you can post the payment. I also am not a fan of the reports and the lack of filtering. Our sales guy told us that the software reports could be customized and if there was a report we wanted, we only had to ask. If there was an enhancement we wanted, we only had to ask. However, I can't even pay for a report or enhancement. When I ask for any enhancement, I am told it is not possible or that it will become part of the list, which never gets looked at apparently. Even the most simple request don't happen. For example, if an authorization is not active any longer, this should not print up on an authorization report forever. This causes the report to become gigantic. They will tell you that you can filter these things out yourself, but that is extremely tedious, especially after using the software over a long period of time and especially if this is a report you need to use every week. Another thing about the reports is that many of them are not live. If you do work today, you can not see what is accurate until the next day. The reports will show you what was what as of close of business yesterday. Also, the salesman told us that they worked with almost every insurance company and therefore we would be able to check claim status, track claims, check eligibility, referrals. This was a large exaggeration. They have maybe five insurance companies that can do 1/2 of that. Customer service is sometimes slow to respond, and they usually don't give very helpful answers when you send a written inquiry. The best thing to do is to call. But even then, they might not be able to help you because what you want, they simply don't have available. Also the fee slips you will have available to use from their system are terrible. The options are very limited, and the font is extremely small and hard to read. I am a billing service, and all of my offices complained. When I asked if the font could be enlarged, I was told no, even though there was much room on the slip that was not used. Training on this software was pretty much train yourself. You are allow three one-hour phone training sessions. You are given a lot of homework to do on your own first. If you can not make your appointment promptly, they will cancel it. If you are at your appointment but waiting on them, that is a different story. You have to do much of the setup with this software on your own, and it is not as simple as they would have you believe, especially exporting data from the old software to the new. They will tell you that if you can use an Excel spreadsheet, you can do it yourself. I had expert Excel spreadsheet staff do this for me, and it took forever to get it done. It was a nightmare and very expensive. This is because there are many requirements that are very vague. They offer pretty much no help. If you have to resubmit a claim multiple times, all the claims get new claim numbers, and the claims you do not want stay in the claim history. This causes what you are looking at to be confusing. Even if you just have to resubmit a claim because the insurance says they do not have it on file, it stays on claim history with a new claim number. Finally, when you have your insurances loaded in your payer list, they do not load with the addresses or phone numbers. You have to do this manually. Even when you do this and you want to print your aging report or work, the report shows without the insurance phone number or address. This is a large inconvenience when working your aging. It is also very hard to separate your insurance companies.

Great potential, but needs some improvement!

Pros:

They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons:

You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

9 Years with NextGen

Comments: NextGen is a robust EHR that seems to offers solutions for all aspects of medical documentation including Practice Management for patient scheduling and billing. They are excellent with keeping up to date with the Regulatory, Prescribing, and Meaningful Use aspects that are required. There are calls and news letters to keep the clients informed of any upcoming changes or updates. No EHR is perfect. All have pro's and con's. We have had the opportunity to change software in the past but after consideration we decided to stay with NextGen for many reasons including cost and meeting our needs. I would recommend this software to others!

Pros:

We have been using this product for several years now. After looking at several other EMR's NextGen seems to be more user friendly than others I have seen. There is a lot of "clicking" and navigation to be done to complete a chart but it seems to be the same with all EHR's. NextGen offers recorded trainings, WebEx and onsite trainings to get the most out of the product. Support is quick to return calls when a ticket is opened for technical assistance or if you just need help with a workflow issue. We have integration/interfaces with several other products and all work really well together.

Cons:

Providers would like to see "more intuitive" templates. There are some templates that you cannot print from that would be of help, for instance the Vital Sign Graph.

Be prepared to train your employees forever!

Pros:

I like that there are two distinctive sides to this software: Practice Management and the EHR. This makes everything difficult though when learning it for the first time. It really breaks up what would be a fairly daunting task of switching to this system. I love that patients are able to register their information before their first visit-- this makes entering in new patients so much easier and faster.

Cons:

You can only do some things through Practice Management and many others through the EHR. When admitting new patients I have to toggle between the two and often have to have several browser tabs open while entering in patient data. It took seemingly forever to figure out what kind of profile employees should be on-- should we all be administrators or not? We found that some permissions were not granted if everyone was not made to be an administrator and vital abilities were lost to some employees. After learning this system for about a year we are still figuring out ways to work with this system a little better. It is not intuitive and it is difficult to learn. There has to be a better system out there when switching to Electronic Medical Records.

Don't waste your hardwork or time trying to use or implement.

Comments: Beyond terrible. Do not waste your time

Pros:

None. Beyond bad. The other programs are much better even with some frustation. This is easily the worst.

Cons:

1. Nextgen customer service for implentation is an absolute joke. I had spoken to so many different employees and none seem to know what they are doing. Common answer to questions and you are placed on hold while they ask someone else or transferred to the next employee. 2. Difficult to set up. Eclinicals, practice fusion, and athena got it right. Next gen is so wrong. If you are going to make it difficult to set up, maybe have employees trained how to use your program. 3. After about 3 years of using the program and trying to put up with the short comings, I had switched EMR programs. Boy, did I forget how much better my life is with out Nextgen. I can leave work with records completed. Other programs are just so much more efficient. 4. Just when you think you are out of the Nextgen trap. They will hold you records hostage. I was served a subpeona to request for a medical record, patient sueing an employer. I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court. Please save your sanity and choose a different program.

We have been on Nextgen since 2009. We are a pain specialty. We had MAPS templates for paincare we

Pros:

The customizations that are possible. WE are a specialty so it is important to capture the data, that is not always PCP. We have needs for rx report to be integrated which is coming in the new upgrade. We need to interface labs so doctors have quick and easy access to results. We have a responsibility to the community to keep them safe from people misusing or selling their medications. The templates and documents are easy to customize. The Nextgen support is helpful. We are excited to hear what the future hold for paincare, through their VAR Itelagen. The integration between EHR and EPM is coming along. Interfacing with labs, HIE. The reporting is made easy captured in the back ground for MIPS. They provide access to websites to become experts in there system. The help desk is not afraid to say if they don't know something and direct you to someone that does. The hosting is made easy. We are told it will be a 30-45 day transition very excited. The application has come a long way in looks it has been designed to be easy to access, it has shortcuts that only need to be hovered over to see data a quick glance. The Patient education was a nice add. It is user friendly and attaches to the encounter as a record it was done. The clinical reconciliation is a great add and makes things easy.

Cons:

I wish the upgrades were easier. oTHERWISE i AM VERY HAPPY WITH THE SYSTEM.

How I spent my summer vacation OR Why I like my Nextgen Software program

Comments: I am satisfied with this program. I would prefer something that I could just speak to but that version of dragon is much more expensive.

Pros:

I chose this software because it was designed by physicians, specifically osteopathic family physicians. It is organized in the traditional SOAP format so it is intuitive to most of us. It took me a little while to get comfortable with moving around in it but it is second nature now. I like to freelance my subjective paragraph and it's easy to do. Pull down's appear as if you didn't actually listen to the patient. The tech support is outstanding. I can call them and they are always helpful and very patient with a physician who may not totally understand every nuance of the program.

Cons:

In the Rx number of days section, there needs to be a 5 day option, z-packs are 5 days and a 3 day option. Yes, I can type it in but I'm lazy. And if I type in an inhaler for 90 days, it has a problem allowing me to just send three inhalers. Same with BCP's.

NextGen has been easy to learn and has grown with the changes that occur in the medical field.

Comments: We transitioned from paper charts to this EHR. The process was challenging but nextgen navigated us through all of the ups and downs it takes to get through scanning paper records and training staff. We have improved all processes since the initial implementation. We have from scheduling on the front end to the billing and statements on the back end we improved those processes. We took our antiquated tickler tab system for prior authorization of our outpatient surgical procedures and moved it to an electronic way to tracked, authorize and then schedule procedures. This cut down on any procedure being schedules before it was approved. This help improve revenue in the long run. The benefits of patient portal are still being realized. Patients can communicate with office staff on their own schedule. After implementing online billing and payment options our payments on account have increased a great deal.

Pros:

The ability to track authorizations using tasking and worklog as patient portal and how the messages easily populate into the front desk inbox. Patient portal can easily route the messages appropriately. And last, the ability to customize it to the needs of our specific practices slash specialty!

Cons:

The ongoing upgrades although I know that is necessary for any EHR. Also there is no "reschedule" option for appointments. You can cancel then rebook and look at reschedule history but I personally like a reschedule button then follow the sequence needed.