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Blackbaud eTapestry

Blackbaud eTapestry

What is Blackbaud eTapestry?

Blackbaud eTapestry is an affordable, cloud-based, donor management solution for small and growing nonprofits. It has been designed to help nonprofits streamline manual administrative processes, deliver meaningful donor experiences on any device, and provide integrated online and offline communication tools that boost your fundraising goals. More than 6,000 nonprofits use Blackbaud eTapestry to operate more efficiently, reach and engage new donors, and expand relationships with existing donors.

Who Uses Blackbaud eTapestry?

Blackbaud eTapestry has been designed and improved over the past 20 years to meet the needs of nonprofits with limited time, budget, and personnel so they can raise more money in less time.

Blackbaud eTapestry Software - Constituent profiles in eTapestry are customizable and provide a complete view of your supporters and their interactions with your organization, all from a single screen.
Blackbaud eTapestry Software - The eTapestry home screen can be customized to surface whatever is most important to your organization—progress towards goals, campaign performance, recent gifts, top supporters, upcoming events, and key performance indicators.
Blackbaud eTapestry Software - eTapestry comes with out-of-the box reports that allow you to segment your supporter-base and develop strategies for engagement and outreach.

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Reviews of Blackbaud eTapestry

Average score

Overall
3.8
Ease of Use
3.4
Customer Service
3.9
Features
3.7
Value for Money
3.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Brittany
Brittany
Assistant director of annual giving and stewardship manager in US
Verified LinkedIn User
Higher Education, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Good management software

5.0 3 years ago

Comments: We use this as our primary data storage system. It talks to our database view very well.

Pros:

I like that all of our data is stored in this software and that it is easy to quickly access for my whole team.

Cons:

Sometimes the software gets bogged down with users and runs very slow. The updates do take some getting used to as well.

Karen
Partner in Mission in US
Religious Institutions, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Blackbaud eTapestry: Well Worth The Purchase - Absolutely Worth Every Dime

5.0 2 years ago

Comments: Exceptional experience and would recommend to all that are searching for a donor software system.

Pros:

Everything about this software is exactly what we need. We can communicate with our supporters in many ways, prepare and run queries on any field, create and use reporting features at any time and essentially document and track all donor information. This is all done with ease and offers flexibility.

Cons:

We wish there were a few more features as it integrates with social media and email addresses. We have found that the accuracy is not as strong as we would like it to be.

Kathleen
Founder and CEO
Used the Software for: Not provided
Reviewer Source

AVOID eTapestry at ALL Cost! Their set-up, project management and communication is abysmal!

2.0 12 years ago

Comments: This company lacks effective project management and communication with their clients, especially during the set up of their services. When they fail at communication and project management they blame the client and make you feel as if you are the "client from HELL!" Since I was director of Account Services at two major fundraising agencies, I DO KNOW project management and how to effectively communicate schedules, expectations, project responsibilities and deliverables to clients. They are failing miserably and I did not expect to get this horrible level of service and then made to feel as if I was creating the problem! if you want to abdicate all responsibility in what eTapestry does and get what they give you, you will probably like this company. However, if you are at all knowledgable and want things done in a professional and organized manner having input in how it turns out, don't go with eTapestry. You will be sorely disappointed and face ongoing threats of increased costs.

Pros:

On the surface, the features are hard to beat. Their reputation through Blackbaud would lead you to believe they are a top notch organization. Their sales efforts and people are really good...attentive and always available.

Cons:

This company is resting on a PAST reputation and on the coat tails of Blackbaud. As a previous Director of Account Services at two major fundraising agencies serving domestic and international nonprofits, I felt I had selected the best company for my nonprofit's fundraising soluction. BIG mistake! They know NOTHING of project management in the set up of a new client. They don't provide a schedule of deliverables and who provides what when. They do not do wire frames on their website or eCommerce forms so you don't know what you are getting. At every turn they tell you they will charge you more if you change anything. They start NOTHING until they have EVERYTHING they want but give the client NOTHING to see what we will be getting from them. THEN they take 6 weeks and don't tell you a date when anything will be delivered. When you get it, you can be completely surprised because you have no idea of what they will be delivering because they did no layouts to have you approve.

Barbara
Bookkeeper in US
Education Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

very versitile

5.0 4 years ago

Comments: We have been able to move towards a more technology based fundraising using the justgiving portion of blackbaud for our jog-a-thon. Students created their own page and shared it for donations. This made tracking and acknowledging donations much more efficient.

Pros:

We use etapestry and justgiving and have found it to be very useful. We have been able to easily link fundraising campaigns, event registration and forms to our website and then track information.

Cons:

Extracting information can be somewhat challenging - once you learn their programing and how to create a query it becomes easier. They do provide a very large training database and a chat room for help.

Dalena
Director of Finance & Operations in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

New to eTap, not to CRM

4.0 5 years ago

Comments: Creating an all in one database for donors and subscribers is very important as we grow. We grew from 1 to five employees overnight and so getting "organized" was essential.

Pros:

I love the ease of functionality in finding and creating accounts. I like the connection with Blackbaud Merchant Services for an all in one platform.

Cons:

The start-up was a little too long and delayed our business plan. Also, queries and forms are not necessarily intuitive.