--- description: Discover the benefits and disadvantages of Vanillasoft. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vanillasoft Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Inside Sales Software](/directory/30680/inside-sales/software) > [Vanillasoft](/software/27609/vanillasoft) # Vanillasoft Canonical: https://www.capterra.co.uk/software/27609/vanillasoft Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/27609/vanillasoft?page=2) > Close more deals with the industry’s only sales engagement platform with built-in lead management and auto dialler software. > > Verdict: Rated **4.6/5** by 233 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Vanillasoft? Fast-moving revenue teams. Organizations with SDRs and BDRs or organizations that generate leads. Fundraising organizations with engagement centers and DXOs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 233 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: VanillaSoft - **Location**: Plano, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Vanillasoft offers 3 bundles of features: Core. Advantage and Enterprise. These bundles offer increasing levels of functionality and are tailored to offer the maximum value for our customers. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Activity Dashboard - CRM - Calendar Management - Calendar/Reminder System - Call List Management - Call Transcription - Campaign Management - Collaboration Tools - Communication Management - Contact Management - Customer Database - Customisable Reports - Customizable Fields - Customizable Scoring - Data Import/Export - Email Management - Engagement Tracking - For Insurance Industry - Interaction Tracking - Lead Capture - Lead Distribution - Lead Management - Lead Nurturing - Lead Qualification - Lead Segmentation - Meeting Management - Multi-Channel Communication - Opportunity Management - Performance Management - Performance Metrics - Pipeline Management - Predictive Analytics - Prioritisation - Process/Workflow Automation - Prospecting Tools - Recording - Reporting/Analytics - Sales Activity Management - Sales Reports - Task Management - Third-Party Integrations - Workflow Management ## Integrations (11 total) - Chorus - Comm-unity - Docusign - Gong.io - Salesforce Platform - Salesforce Sales Cloud - VerticalResponse - Vidyard - Vonage Business Communications - Zapier - authorize.net ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Inside Sales Software](https://www.capterra.co.uk/directory/30680/inside-sales/software) ## Related Categories - [Inside Sales Software](https://www.capterra.co.uk/directory/30680/inside-sales/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) - [Sales Enablement Software](https://www.capterra.co.uk/directory/30798/sales-enablement/software) - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Sales Forecasting Software](https://www.capterra.co.uk/directory/30930/sales-forecasting/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Dynamics 365](https://www.capterra.co.uk/software/157279/dynamics-365) — 4.4/5 (5811 reviews) ## Reviews ### "Great calling software" — 4.0/5 > **Anna** | *15 May 2025* | Higher Education | Recommendation rating: 8.0/10 > > **Pros**: VanillaSoft allows us to increase the ROI of our campaigns and takes away a lot of manual tasks. The caller interface is functional and the automation really improves our processes. > > **Cons**: As a UK-based institution, it is frustrating that the calling function is set up for North American locations. ----- ### "VSoft Is Very Reliable" — 5.0/5 > **JOIA** | *29 July 2025* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: The ease of access is very sufficient. Communication tools are up to date and functions well with the tailored options > > **Cons**: The preset combined options that I can not opt out of before purchase. I would like the opt out option added > > I have used it for many years and it has always been streamlined. Learning curves are very minimal and they have resources available to help resolve any issues ----- ### "Gets the job done\!" — 5.0/5 > **Kayla** | *16 May 2025* | Fund-Raising | Recommendation rating: 7.0/10 > > **Pros**: Provides many useful features, adaptable to the needs of our call center. > > **Cons**: Callers can't do assigned callbacks unless they are assigned to that specific project. ----- ### "Vanillasoft" — 3.0/5 > **Richard** | *27 January 2026* | Health, Wellness & Fitness | Recommendation rating: 2.0/10 > > **Pros**: Integration of many features and gerneal convenience were very good. Support for issues was quick ad timely. > > **Cons**: inability to gain administrator status because of failures in company structure occassional problems with sound quality and speed of loading software.a > > Average. Good functionallity. Format of screen for managing leads could be improved. At times there was too much information crammed into the first screen. ----- ### "My overall experience with VS." — 5.0/5 > **Felipe** | *4 August 2025* | Insurance | Recommendation rating: 2.0/10 > > **Pros**: What I liked most about VanillaSoft was its intuitive user interface and powerful automation tools. It made it easy to prioritize leads, streamline follow-ups, and stay productive. The real-time performance tracking and call routing features also helped improve team efficiency and accountability. > > **Cons**: What I liked least about VanillaSoft was the occasional lag and syncing issues, especially during high-volume outreach periods. Additionally, the reporting dashboard could be more customizable for detailed performance insights. > > My overall experience with VanillaSoft was positive. It’s a powerful tool for managing outreach, keeping leads organized, and improving follow-up efficiency. The dialing and scripting features helped streamline conversations, and it supported consistent productivity. With a few improvements to reporting and system speed, it could be nearly perfect. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/27609/vanillasoft?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/27609/vanillasoft) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data