Tabs3

I highly recommend Tabs3 Software

Comments: We use Tabs for our timekeeping and billing, the Tabs3 Connect is a great feature for attorneys to enter their time on the go. The General Ledger and Accounts Payable software integrate well with each other and with Tabs, so that saves on duplication of work. Practice Master has great features and is a great database for containing the information needed for our clients.

Pros:

The software is very user friendly, the programs are intuitive and the e-mail bills are a great function! We have been using all the products offered by Tabs3 for over 25 years. The upgrades always have something new and better when they come out.

Cons:

There just isn't enough time for me to learn all the capabilities of the software.

Tabs3 Outstanding Technical Support

Pros:

Tabs3 is a complete fully integrated practice accounting software that includes back office, time and billing, and trust accounting. THE TECHNICAL SUPPORT IS THE BEST.

Cons:

Having used a competing product for almost 30 years, some of the functions are not intuitive, so there is a bit of a learning curve.

Unethical business practices. Maintenance is a not good. Poor treatment of customers.

Pros:

It does what it is supposed to do. I use Tabs3 for billing and for keeping track of my client trust account. It has many useful features and reports.

Cons:

They had very bad service when it comes to maintenance. The software is not very user-friendly, first of all, so you're likely going to need technical and/or customer support. I've been using it for nearly 10 years, and this is how they treated me: I paid the same price for maintenance for the first three years, and everything was fine. Then they decided it was time to start gouging me. Every year, the price went up. The service I received was exactly the same, but they decided to charge me more and more for it with each passing year. I asked them to please lock me in at a rate, and that I was willing to sign up for a long-term commitment, but they refused, insisting that I pay more with each passing year. Over a 3-year period, the price went up by nearly 100%. Eventually, I terminated my maintenance plan to keep my office costs down. After a year off, I decided to pay for another year of maintenance, hoping to start at a fresh, low rate. But the opposite happened-- they not only quoted me an even higher rate than before, but THEY TOLD ME I WOULD HAVE TO PAY FOR THE PREVIOUS YEAR (the year in which I received no maintenance services) in order to get them to agree to provide me with maintenance again. WOW. Money for nothing. That's not just sleazy, it's unethical.

Satisfied Customer

Comments: We have used Tabs3 for billing since before I started (16 years ago), but we used another practice management software for a while before switching to PracticeMaster. We recently made the change from the basic version to the Platinum version. The price difference was the hurdle, but the features in Platinum are valuable. Support has been very good over the years.

Pros:

We have added fields in PracticeMaster to track information that we want available, and those fields are then available in the Report Writer. For example, we added a tab for our Estate Planning matters to track which documents were created for them and whether we are storing the originals or if the client has the originals. Report Writer allows you to create custom reports pulling information from PracticeMaster. I wish you could pull more information from other parts of the Tabs3 Suite in the reports. While we are slow to incorporate new features into our daily use, I find many of them valuable. We have just started to use the email statement feature which isn't very new.

Cons:

There is so much to the software that it can take a new user a little while to get up to speed on it. It takes some training to know where to enter information so that it syncs correctly between the different parts of the software. We need to be more proactive about learning about the features and functionality. We don't have a reseller that helps us implement them.

TAB3 Software is great

Comments: The overall experience is been excellent especially the prompt response to support.

Pros:

Runs locally and fast over my local network using Windows 10 Pro. Quick response means productivity is achieved. Like the fact that I can use for my financial part of my practice-trust accounting, general ledger accounting, accounts payable. All accessible to all users at my firm.

Cons:

This software as many features and you need to take the time to learn the new features and sometimes they require extensive time to develop.