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Propertyware
What is Propertyware?
Propertyware, a RealPage company, is a powerful, customizable and open all-in-one software solution designed to help Single Family property management companies run their business their way. Propertyware provides unmatched customization, an open API for two-way data exchange, portfolio-level accounting and reporting, and the industry’s only solution for multi-regional expansion and growth allowing managers to easily monitor local operations and see holistic reporting with a single sign on.
Built by single-family experts, Propertyware has been the industry’s leading property management platform for almost 20 years for residential rental businesses. Today, we’re fortunate to be the software provider for some of the industry’s largest and most successful single-family property management companies. For more information, visit www.propertyware.com, and connect with us on Twitter, LinkedIn, and Facebook.
Who Uses Propertyware?
Residential property management companies looking for a customizable and open platform to match their business needs and to simplify processes and reporting.
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Reviews of Propertyware
Propertyware is the heart of our office operations
Comments: I have used and supported Propertyware in our franchise offices for over 5 years and have seen great progress in the features and services provided. They have adapted the core code to fit our specific needs.
Pros:
I provide ongoing support to our franchisees. Propertyware was customized to how we do business and is designed to help our offices automate their processes. There is a very good customer support department but for our company specific questions, they call me. If I can't help them, I have a dedicated support technician I can contact.
Cons:
It is a work in progress. New features are being added and at times it is hard to keep up with the changes.
RealPage Response
6 years ago
Hi Jim - I was just scanning our reviews and didn't see where anyone responded to you. Thanks so much for taking the time to leave us a review! We appreciate your positive comments.
Alternatives Considered:
Propertyware is the best of the class
Comments: Propertyware makes us more efficient and gives us the ability to communicate with our clients far more easily. We run with a smaller staff needed, and provide a much better product as a result.
Pros:
Unlike most software in this space, Propertyware is highly customizable, even having an open API available in its top-tier package. This makes the software flexible based upon your individual processes, rather than having to tailor your processes to work within the software, as is the case with Propertyware's competitors.
Cons:
Technical support has improved over the years, but it is still not to the level I would like. No one likes calling tech support and getting someone halfway around the planet reading from a script. This is really my only complaint with Propertyware.
RealPage Response
6 years ago
Hi, Todd. Thank you for submitting a review. We appreciate your feedback. I will share your comments with our Product Support team as well. Cheers, Casi Cassandra Rollins - Sr. Director, Product Marketing Propertyware
Do not Choose Propertyware
Comments: Horrible. Will not recommend.
Pros:
I really like their customer support. Im consistently on the phone with them, because its such a bad software, but at least theres people to help solve issues.
Cons:
Lots of things I hate about this software... Its clunky, its not intuitive at all, PW slow payments and make their money through interest. Imagine billions running through their bank accounts and they hold tenants and owners moneys for on average 7 business days per month. Tenants and Owners all hate using their portals.
RealPage Response
3 years ago
Hi Dan, Thanks for your feedback. To clarify about our electronic payment processing, it should only take 3 - 5 business days (which excludes holidays and weekends) for the funds to clear. During this process, a series of actions take place to ensure the funds are available, decreasing the likelihood of a reversal. If you find your payments consistently take longer than 5 business days to fund, please reach out to customer support at 800-704-0154 Option 5 & 1. They will happily assist you to investigate what could be causing the delay. - Charlie W.
Well thought software
Comments: Happy with the product. user friendly, easy to use.
Pros:
Software works great. Tenant ledgers as well as portfolio ledgers are clear and easy to read. So many automated features to help you stay on top of day to day tasks
Cons:
The accounting reports are limited, not sophisticated enough to run a budget or year over year comps.
RealPage Response
5 months ago
Thanks for your review, Dana! For reporting, give our customer support team a try (if you haven't already). They'll be able to make some suggestions to get the financial info you're looking for.
Administrative Assistant
Comments: My overall experience with Propertyware has been great, it's straight forward to use and the reporting system is good. We've tried other software for property management and Propertyware is the best for myself to use.
Pros:
It makes my job easier and the accounting end of it is trust worthy
Cons:
If I had to dislike anything it would be the multiple updates
RealPage Response
5 months ago
Thanks for your review! We're glad to have you as a Propertyware customer.
