Provide Support Live Chat

by Provide Support

Who Uses Provide Support Live Chat?

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc

What Is Provide Support Live Chat?

Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.

Provide Support Live Chat Details

Provide Support

http://www.providesupport.com

Founded 2003

Provide Support Live Chat Pricing Overview

Provide Support Live Chat does not have a free version but does offer a free trial. Provide Support Live Chat paid version starts at US$8.25/month.

Provide Support Live Chat video
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Starting Price

US$8.25/month

Pricing Details

https://www.providesupport.com/prices/index.html

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Documentation

Support

24/7 (Live Rep)

Online

Provide Support Live Chat Features

  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

View full list of Live Chat Software

Provide Support Live Chat Alternatives

More Provide Support Live Chat alternatives

Provide Support Live Chat Reviews for UK Users

Showing 5 of 27 reviews

Overall
4.6/5
Ease of Use
4.8/5
Customer Service
4.8/5
Features
4.2/5
Value for Money
4.7/5
Lisa H.
Customer Service Representative
Education Management
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/01/2018

"Easy to use interface. Intuitive to new users."

Comments: I get to talk to my customers and help rectify any problems or concerns they may have.

Pros: I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Cons: I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Vendor Response

by Provide Support on 17/01/2018

Hi Lisa,
We appreciate your review and we are happy that our product serves you well.
Thank you.
Regards,
Provide Support Team

  • Reviewer Source 
  • Reviewed on 15/01/2018
Peter R.
Director of Marketing
Sporting Goods, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 22/08/2019

"Good, simple chat program"

Comments: Provide support is exceptionally easy to use for a customer service agent which is the primary reason we chose to use it. The well designed chat console enables our representatives to handle more chats simultaneously while maintaining high standards of service.

Pros: The no-nonsense interface makes it easy for CSRs to conduct multiple chats without anything slipping through.

Cons: I would like to have an automatic chat prompt with trigger options based on page depth and time on site. I would also like an option to integrate Provide Support with our ticketing system and CRM to better tie chat sessions with customers and orders as well as making it easier to find customer info post-purchase.

Vendor Response

by Provide Support on 27/08/2019

Thank you for your kind review, Peter. We really appreciate you taking the time out to share your experience with us. We will inform our developers as for these features you mentioned.

Sincerely yours,
Provide Support team

  • Reviewer Source 
  • Reviewed on 22/08/2019
Olga S.
Account manager
Computer Software, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 09/01/2018

"used it before Livechat. livechat is far more easy and user friendly"

Comments: possibility to support our customer online
oh yes i recall the incoming chat ringing was awful!!!

Cons: there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Vendor Response

by Provide Support on 17/01/2018

Hi Olga,
Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things:
- There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room.
- Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers.
Our customer service team is always available and glad to assist with any questions our customers have.
Thanks again. We appreciate your time.
Regards,
Provide Support Team

  • Reviewer Source 
  • Reviewed on 09/01/2018
Wesley L.
Help Desk Technician
Education Management, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 06/07/2020

"Provide Support has exceeded expectations!!"

Pros: The ease of use and reliability are key pros that need to be mentioned. The software has always functioned will minimal bugs or glitches.

Cons: The PC software has no flaws that I can think of. The smart phone app could use some improvements. The most obvious being sound alerts when a new chat session is requested. The alerts work some of the time, but are not consistent.

Vendor Response

by Provide Support on 16/07/2020

Thanks for sharing your kind review, Wesley!
Unfortunately, the correct delivery of push notifications depends not only on our software, but also on Apple, and they don't give any guarantees. Therefore, sometimes our push notifications can be lost, just like Skype alerts and other similar applications. But we do our best to make our software maximum reliable.

  • Reviewer Source 
  • Reviewed on 06/07/2020
Justin B.
Digital Marketing Specialist
Law Practice, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 15/08/2019

"Great Product *But...*"

Comments: Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

Pros: The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

Cons: ...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

Vendor Response

by Provide Support on 16/08/2019

Hello, Justin! Thank you for your review.
We need more information on how you want to use the UTM codes. Could you please contact our support chat and provide the details? We will gladly help you.

Sincerely yours, Provide Support team

  • Reviewer Source 
  • Reviewed on 15/08/2019