Provide Support Live Chat

Provide Support Live Chat

by Provide Support

Who Uses This Software?

We are serving businesses and organizations from a variety of industries such as E-Commerce, Education, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, etc

Average Ratings

25 reviews
  • Overall 4.6/5
  • Ease of Use 4.8/5
  • Customer Service 4.7/5
  • Features 4.3/5
  • Value for Money 4.8/5

Product Details

  • Starting Price US$8.25/month
  • Pricing Details https://www.providesupport.com/prices/index.html
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Documentation
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • Provide Support
  • http://www.providesupport.com
  • Founded 2003

About Provide Support Live Chat

Provide Support is a website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.

Provide Support Live Chat Features

  • Canned Responses
  • Customisable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Provide Support Live Chat Most Helpful Reviews

Easy to use interface. Intuitive to new users.

Reviewed on 15/01/2018
Lisa H.
Customer Service Representative
Education Management
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I get to talk to my customers and help rectify any problems or concerns they may have.

Pros: I was apprehensive about using this chat platform as I had never used one before. It is simple and easy to learn. The icons are clearly understandable. You can see who is online and available as an operator. It shows when someone is typing which is so helpful. You know that someone is replying. I was very happy to learn this program and use it at work.

Cons: I would love a little more color and perhaps photos so they can see who they are talking to. It's a great platform, but could use a little updating in style and colors. The functionality is fantastic, no improvements needed there.

Vendor Response

by Provide Support on 17/01/2018

Hi Lisa,
We appreciate your review and we are happy that our product serves you well.
Thank you.
Regards,
Provide Support Team

Great Product *But...*

Reviewed on 15/08/2019
Justin B.
Digital Marketing Specialist
Law Practice, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Wonderful save for the UTM issue that (when we called to ask if it was fixable) is a deal-breaker. We'll miss you.

Pros: The level of functionality is staggering. I love it. I wish we could keep it at my company however we cannot because...

Cons: ...Your product drops UTM codes from Google Analytics, which is crucial to our being able to track our marketing efforts. We sadly have to drop your product for one that is extremely well-known and used by huge enterprise-level companies, but doesn't do half of what Provide Support can do in way of customization and back-end user friendliness.

Vendor Response

by Provide Support on 16/08/2019

Hello, Justin! Thank you for your review.
We need more information on how you want to use the UTM codes. Could you please contact our support chat and provide the details? We will gladly help you.

Sincerely yours, Provide Support team

Excelent Service

Reviewed on 11/12/2019
Lucian R.
Technical Support Manager
Legal Services, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love using it and setting it up. We now have 3 accounts with you.

Pros: That it is easy to use and implement. [SENSITIVE CONTENT HIDDEN] and [SENSITIVE CONTENT HIDDEN] are always readily available to assist. I do however would like some reporting functionalities added to the chat support dashboard. Would be of great help. Its the only thing Provide Support lacks.

Cons: There is no reporting functionalities. This will make your software world number 1.

Vendor Response

by Provide Support on 17/12/2019

Thank you for your kind review, Lucian!
We really appreciate your feedback.
We are currently working on reporting feature and hopefully it will make our software world number 1 :)

Very good product

Reviewed on 01/10/2019
Johanne C.
Director of sales and marketing
Hospitality, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The support team is easy to reach and efficient.

Pros: We have been using this software for a very long time. Very efficient, easy for our team to use and friendly for our customers.

Cons: Nothing to report, do not see any flaws.

Vendor Response

by Provide Support on 09/10/2019

Thank you very much for your kind review, Johanne!

used it before Livechat. livechat is far more easy and user friendly

Reviewed on 09/01/2018
Olga S.
Account manager
Computer Software, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3/5
Ease of Use
3/5
Features & Functionality
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: possibility to support our customer online
oh yes i recall the incoming chat ringing was awful!!!

Cons: there was no possibility to transfer chat to another person, only invite and you have to sit together in the room, makes no sense, only distraction

Vendor Response

by Provide Support on 17/01/2018

Hi Olga,
Thank you for your review about our product. We appreciate your honest opinion. Thank you for your remarks as well, we would like to clarify some things:
- There's no requirement to stay in the chat room. You can transfer the chat by inviting an operator and leave the room.
- Though there is no option to customize sounds directly from the live chat console, this is still possible and our support team has a solution. We value the comfort of our customers.
Our customer service team is always available and glad to assist with any questions our customers have.
Thanks again. We appreciate your time.
Regards,
Provide Support Team

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