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What is Dentrix?

Dentrix® by Henry Schein One makes it easier to manage and grow your business, increase the productivity of your team, and enhance the quality of care you provide to patients. As the market leader in Practice Management Software for more than 20 years, and with over 35,000 teams using it, Dentrix combines technology with workflows to help dentists expand and grow their dental practices. More than a software, that’s Expand Ability.

Who Uses Dentrix?

Dental practice owners, partners, or managing dentists, office managers, or anyone looking for a comprehensive practice management system that helps streamline processes and expand business.

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Reviews of Dentrix

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.1
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kristen
Kristen
Dentist/practice owner in US
Verified LinkedIn User
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great dental software backed by excellent company

5.0 3 years ago

Comments: We love HS and dentrix for our practice!

Pros:

Dentrix is very user friendly and has many features for many needs

Cons:

Too many clicking steps, not cloud based and not enough initial training. You have to dig to get the full use out of this product. Once you do, though, it’s great

Sally
Office manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Dentrix reliable and easy to learn.

5.0 6 months ago

Comments: We have been very happy with Dentrix overall - we have outsourced a few areas but other than that - 35 years and going strong!

Pros:

I have been using Dentrix for 35 years and it has grown with the times and always remained easy to use with regular updates.

Cons:

It would really help to have ortho maximums added/ with insurance codes used. Also if a patient is under 14 auto detect the prophy a child prophy. Fluoride has an age in coverage tables / dentrix should auto detect they do or don’t have coverage.

Maria Elizabeth
Registered Dental Assistant in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User-Friendly Dental Software

5.0 2 months ago New

Pros:

I like mostly the Charting in Dentrix. As a dental assistant of 4 years, it is easy to input the existing restorations, conditions and treatment planning. The graphics of each tooth surfaces are precised. The dental staff as well as the dental provider are comfortable using it.

Cons:

There is nothing I don't like about the product.

Paul
owner in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Customer service is Poor. And expensive.

2.0 2 years ago

Comments: They are giving me a pain right now. I have had to upgrade my computers many times to handle their upgrades, and their program is never re written, the program just gets larger each time.

Pros:

very large expensive program, employees find it hard to learn, some even quit. not intuitive. requires a lot of training for new employees.

Cons:

the customer service. they are always sending you offshore, and the techs are not trained. you have to call back a lot to find a competent tech. they don't service you well.For instance, I have called 3 times to upgrade Dentrix software to a more current version. Each time I was told that the person who installs the software has gone home. On Today's call, the person answering the phone said that the installer had gone home. It is the 4th time I have called, and I asked why he has gone home since it is only 2:30 PM in the afternoon. The representative said he only installs Dentrix updates Monday-Thursday 5AM - 2 PM and Fridays 5AM to 1 PM! I am so angry because had any of the other people answering the phones told me this, I would have known when to call back! This is terrible customer service! Do they only have one person installing Dentrix updates? I am so upset that I drove to the office on a day off specifically to install this update, at 2:30 pm AND THE INSTALLER HAS GONE HOME AGAIN! What the heck is going on? I also scheduled a call from the installer and never got a call back. This is really Mickey Mouse for a company that is supposed to be the biggest and the best. I am really beginning to regret working with Dentrix.

Heather
Heather
Billing and coding specialist in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A very positive review on Dentrix impact on dental practice management

5.0 2 months ago

Comments: Overall, it has been a positive experience using Dentrix. It is very user friendly .The financial tools are very beneficial as well. It is an awesome program to be exact!

Pros:

The most awesome thing about Dentrix that was super convenient was Dentrix ledger, it automatically calculates the insurance benefits and patient responsibility as well as patient bills.

Cons:

Only problem I really encountered was occasional glitches' which slowed things down.