---
description: Discover the benefits and disadvantages of WeHelp.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: WeHelp Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [WeHelp](/software/219119/wehelp)

# WeHelp

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> Solution for managing customer experiences, which makes it possible to create satisfaction surveys and performance reports.
> 
> Verdict: Rated **5.0/5** by 6 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses WeHelp?

Designed for companies to better understand customer experiences and obtain analysis results in a distinct, visual format to help improve products and quality of service.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 6 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: WeHelp

## Commercial Context

- **Starting Price**: US$19.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: WeHelp is offered across two pricing plans, outlined below. A 15-day free trial is available.

Startup: $19/month
Business: $49/month
- **Target Audience**: 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Portuguese
- **Available Countries**: Brazil, United States

## Features

- Customer Experience Management
- Customer Segmentation
- Customisable Forms
- Customisable Templates
- Dashboard
- Data Visualisation
- Email Management
- Engagement Tracking
- Feedback Management
- Multi-Channel Communication
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis
- Trend Analysis
- Visual Analytics

## Integrations (2 total)

- ActiveCampaign
- Pipedrive

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software)
- [Survey Software](https://www.capterra.co.uk/directory/30092/survey/software)
- [NPS Software](https://www.capterra.co.uk/directory/32075/nps/software)
- [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software)

## Alternatives

1. [Typeform](https://www.capterra.co.uk/software/137289/typeform) — 4.7/5 (945 reviews)
2. [Jotform](https://www.capterra.co.uk/software/158456/jotform-4-0) — 4.7/5 (2794 reviews)
3. [ReviewInc](https://www.capterra.co.uk/software/141023/reviewinc) — 4.8/5 (35 reviews)
4. [SurveyMonkey](https://www.capterra.co.uk/software/32728/surveymonkey) — 4.6/5 (10426 reviews)
5. [Unifocus](https://www.capterra.co.uk/software/1010820/unifocus) — 4.5/5 (80 reviews)

## Reviews

### "Um dos melhores sistemas de gestão da experiência do cliente e NPS do mercado" — 5.0/5

> **Dilson** | *13 May 2023* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: A facilidade de integrar, configurar e colocar em uso são grandes diferenciais.
> 
> **Cons**: Não vejo nada que desagrade ou desabone a ferramenta.
> 
> Já usávamos uma ferramenta de NPS mas trocamos para o WeHelp há cerca de 4 anos e estamos muito satisfeitos com os resultados e com a evolução do produto.

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### "Excelente solução" — 5.0/5

> **Rogério** | *26 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: A integração com o sistema da catraca ajuda muito, o fato de ser fácil e intuitivo facilita engajamento do time além das constantes melhorias e o envolvimento .
> 
> **Cons**: Poderia integrar pra gera automações com meu sistema e com outras soluções
> 
> A wehelp melhorou muito minhas tomadas de decisão quanto a estratégia da empresa . Ouvir o cliente , se aproximar dele e construir uma empresa melhor com ele

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### "Muito mais do que a nota de NPS" — 5.0/5

> **Daniele** | *25 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Além de ser uma ferramenta muito fácil de usar, é possível organizar as respostas do campo aberto através de tags, o que deixa o conteúdo ainda mais rico e simples para análise.Poder acompanhar quais são os pontos de contato que interferem na nota do cliente também é bem bacana.
> 
> **Cons**: Sinto de falta de ter um ranking em algumas situações.Ex.: - Organizar os pontos de contato por nota.- Organizar as academias por nota de NPS
> 
> WeHelp vai muito além da nota de NPS. A ferramenta nos proporciona ter uma visão mais detalhada do funcionamento da academia e dos clientes, assim, em vários momentos, auxiliando na tomada de decisões. Além disso, é muito simples de usar e com diversas configurações que o próprio usuário pode fazer.

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### "Imprescindível" — 5.0/5

> **Cássio** | *27 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Ferramenta imprescindível para nortear as melhores decisões , entender as necessidades através do olhar do cliente .
> 
> **Cons**: A formatação que o e-mail é entregue após envio .Os parágrafos e espaçamentos se alteram .
> 
> Ótima

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### "Satifação com o produto" — 5.0/5

> **Emanuel** | *25 April 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Sistema fácil, intuitivo e confiável. Nos ajuda a monitorar a satisfação dos nosso clientes e aperfeiçoar nossa operação\!
> 
> **Cons**: O WeHelp é um sistema muito prático e não tem elementos de dificil entendimento ou compreensão.
> 
> O sistema tornou a nossa busca por conhecer o nosso cliente mais fácil e nos auxilia diariamente a buscar o aperfeiçomento da nossa operação\!

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/219119/wehelp)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/219119/Wehelp/> |
| en-AE | <https://www.capterra.ae/software/219119/wehelp> |
| en-AU | <https://www.capterra.com.au/software/219119/wehelp> |
| en-CA | <https://www.capterra.ca/software/219119/wehelp> |
| en-GB | <https://www.capterra.co.uk/software/219119/wehelp> |
| en-IE | <https://www.capterra.ie/software/219119/wehelp> |
| en-IL | <https://www.capterra.co.il/software/219119/wehelp> |
| en-IN | <https://www.capterra.in/software/219119/wehelp> |
| en-NZ | <https://www.capterra.co.nz/software/219119/wehelp> |
| en-SG | <https://www.capterra.com.sg/software/219119/wehelp> |
| en-ZA | <https://www.capterra.co.za/software/219119/wehelp> |
| pt | <https://www.capterra.com.br/software/219119/wehelp> |
| pt-PT | <https://www.capterra.pt/software/219119/wehelp> |

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