--- description: Discover the benefits and disadvantages of Squaretalk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Softphone Software](/directory/31029/softphone/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.co.uk/software/219046/squaretalk-matrix Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/219046/squaretalk-matrix?page=2) > Squaretalk provides a versatile, secure and free cloud-based softphone solution. Combine it with our all-in-one contact center platform > > Verdict: Rated **4.9/5** by 101 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 101 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Business Process Automation - Call Centre Management - Call List Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transcription - Call Transfer - Caller ID - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Conferencing - Conversation Intelligence - Customisable Reports - Dashboard - Data Entry - For Sales Teams/Organizations - IVR - KPI Monitoring - List Management - Mass Texting - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Personalisation - Power Dialer - Predictive Dialer - Quality Management - Reporting/Analytics - SIP Trunking - Sales Activity Management - Sales Pipeline Management - Scheduled Messaging - Scheduling - VoIP ... and 22 more features ## Integrations (16 total) - Bitrix24 - Dropbox Business - Dynamics 365 - Freshdesk - Google Drive - Highrise - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - SugarCRM - Vtiger CRM - WhatsApp - WordPress - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Softphone Software](https://www.capterra.co.uk/directory/31029/softphone/software) ## Related Categories - [Contact Center Quality Assurance Software](https://www.capterra.co.uk/directory/33415/contact-center-quality-assurance/software) - [AI Sales Assistant Software](https://www.capterra.co.uk/directory/34135/ai-sales-assistant/software) - [Virtual Assistant Tools](https://www.capterra.co.uk/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.co.uk/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (859 reviews) 2. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.capterra.co.uk/software/175788/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Excellent VoIP tool" — 5.0/5 > **Sandy** | *11 January 2026* | Computer Hardware | Recommendation rating: 9.0/10 > > **Pros**: easy-to-use, cloud-based platform, powerful automation (like predictive dialing), seamless CRM integration > > **Cons**: Cost per user can be restrictive, configuration in specific circumstances can be complicated sometimes > > Good experience overall, I especially like the automation routines which help my daily workflow greatly ----- ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *19 December 2024* | Market Research | Recommendation rating: 9.0/10 > > **Pros**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **Cons**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "Overall a positive experience with Squaretalk" — 5.0/5 > **Feri** | *28 January 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: First of all I would like to appreciate our Account Manager \[sensitive content hidden\] , whenever we need help, advice or something, she helps us as much as she can, when something is wrong she writes us back as soon as she can, absolutely top notch AM I would also like to appreciate the chat support which is directly on the platform which has made our work easier and faster many times when there was a issue > > **Cons**: High rates on some destinations, SMS not working > > I would definitely recommend SquareTalk, one of the few platforms where everything is transparent and working ----- ### "Thumbs up to squaretalk" — 4.0/5 > **Kevin** | *26 February 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Their ease of use, and timely support. Squaretalk has made it easy to understand their platform and to ask for guidance > > **Cons**: The fact you can't run a spam check on more than 30 numbers at a time, leading you to have to check 30, then go to the next 30 and check them, and so forth. > > Squaretalk has made it very for us to ask for help. We appreciate that there is a whatsapp group that replies very quickly ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 December 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Cons**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.co.uk/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data