15 years helping British businesses
choose better software

What is Squaretalk?

Do you need a reliable cloud-based call center solution that elevates your customer service, optimizes the sales process, increases first-time resolutions and reduces operational costs? How about a high-quality VoIP, user-friendly interface, 100+ business tool integrations, regulatory compliance and data security? Let’s add “custom APIs and automation” to the mix and you get Squaretalk’s versatile call center software. The advanced call management features increase first-time resolution rates for support teams in all industries, while the AI predictive dialer helps you reach your best leads and boosts your talk time up to 400%. We also provide local, mobile and toll-free numbers in 4,500 area codes worldwide to increase your local presence and chances of prospects picking up. Our 24/7 phone, chat and email support resolves tech issues fast and prevents long downtime. See more benefits of choosing Squaretalk at squaretalk.com

Who Uses Squaretalk?

Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.

Where can Squaretalk be deployed?

Cloud-based
On-premise

About the vendor

  • Squaretalk
  • Founded in 2008

Squaretalk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Bahrain, Belgium, Bhutan and 61 others

Languages

English

Squaretalk pricing

Starting Price:

US$15.00/month
  • No free trial
  • No free version

Squaretalk does not have a free version and does not offer a free trial. Squaretalk paid version starts at US$15.00/month.

Pricing plans get a free trial

About the vendor

  • Squaretalk
  • Founded in 2008

Squaretalk support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Bahrain, Belgium, Bhutan and 61 others

Languages

English

Squaretalk videos and images

Squaretalk Software - Analytics Dashboard - it is easier than ever to access the latest information in your account
Squaretalk Software - Dialing - track who called who, when they called, how long the call was for, get insights from call notes data after the conversation
Squaretalk Software - Unlimited Voice Recording - make sure that nothing ever goes unheard
Squaretalk Software - Supervisor Screen - monitor your team's performance in real-time
Squaretalk Software - System Checker - all systems status at your fingertips
View 6 more
Squaretalk video
Squaretalk Software - Analytics Dashboard - it is easier than ever to access the latest information in your account
Squaretalk Software - Dialing - track who called who, when they called, how long the call was for, get insights from call notes data after the conversation
Squaretalk Software - Unlimited Voice Recording - make sure that nothing ever goes unheard
Squaretalk Software - Supervisor Screen - monitor your team's performance in real-time
Squaretalk Software - System Checker - all systems status at your fingertips

Features of Squaretalk

  • 2-Way Messaging
  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Attendant
  • Automated Responses
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Centre Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat/Messaging
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customisable Reports
  • Dashboard
  • IVR Software
  • Inbound Call Centre
  • Interaction Tracking
  • Lead Management
  • List Management
  • Mass Texting
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Outbound Call Centre
  • PBX
  • Performance Management
  • Power Dialer
  • Predictive Dialer
  • Process/Workflow Automation
  • Quality Management
  • Queue Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Messaging
  • Third-Party Integrations
  • Virtual Extensions
  • VoIP
  • Workforce Management

Alternatives to Squaretalk

Freezvon is a cloud-based telephony solution helping you reach more customers both domestically and Internationally.
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries
Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Zoho CRM empowers organisations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
iPlum is a business solution that enables professionals to securely call, text, leave voicemails, and use phone tree extensions.
LeadDesk is a cloud based contact center software for outbound sales. Connect with your customers no matter what the channel is.
100% cloud-based contact center system for companies of all sizes looking to boost their business through calls.
A full featured solution for a digital call centers that can be used from scratch or added as an improvement to an existing solution.

Reviews of Squaretalk

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.9
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
89%
4
10%
1
1%
Giannos
Giannos
Head of Business Development in UK
Verified LinkedIn User
International Trade & Development, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop

5.0 11 months ago

Comments: it's the best, we used twilio, we used a lot of other systems but we are not changing this one

Pros:

I really enjoy the system interface it's simple straight to the point and their support wow they are supporting us any time we had a question or an issue they were there and resolved it.

Cons:

i have 0 complaints so far, the only con is the don't support on Sundays. besides that. no complaints.

Squaretalk Response

11 months ago

Dear Giannos, Wow, where do we even start? Thank you for this incredible 10/10 review! Reading your title "Amazing Support, Amazing People, Amazing Services and their VOIP doesn't drop," made our day. As the Head of Business Development in a sizeable company, your seal of approval carries weight, and we're absolutely thrilled you chose Squaretalk. We love hearing that our interface and support resonate with you so well. Trust us, your feedback is like music to our ears, a symphony, even. 🎵 Now, about the Sunday support—or the lack thereof. We hear you. We know the world doesn't pause on Sundays, especially in international trade and development. We're discussing extending our support services and will keep your feedback front and center in those conversations. We're also happy to hear that our "professionalism and attitude" outshone our competitor and made your switch to Squaretalk worthwhile. We aim to be the last stop in your quest for the ideal VoIP solution, and your comments are like the cherry on top! If there's anything more you'd like to share or any questions you might have, our (almost) 24/7 team is here for you.

Verified Reviewer
Verified LinkedIn User
Professional Training & Coaching, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Best calling program

5.0 5 months ago

Comments: The best
Secured
I get to make calls from any where in the world

Pros:

No breaks Direct calls Excellent Secured

Cons:

For now nothing When I see I’ll let you know but so far nothing

Squaretalk Response

4 months ago

Thank you so much for taking the time to share your positive experience with Squaretalk! We're thrilled to hear about your seamless and secure calling experience with us, especially after your switch from Freezvon. It's great to know you've found our service to be reliable and convenient for making calls worldwide. We appreciate your trust in us and look forward to continuing to meet your communication needs. If you have any feedback or need assistance, please feel free to reach out.

Verified Reviewer
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Great for scaling up sales

5.0 last month New

Comments: We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.

Pros:

Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.

Cons:

The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.

Squaretalk Response

last month

Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.

Alexander
Head of Sales in Malaysia
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Horrible, not working, and not even refunding or replying to refund requests

1.0 5 years ago

Pros:

The way its being massively oversold by a highly qualified sales person. It's a cool dude, but once the sale is made and nothing is working, it's not possible to contact this guy.

Cons:

It never worked. The guys couldn't like this [SENSITIVE CONTENT] to our internet or something. Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore. Again, the team was very very unprofessional, not refunding the pilot money, though I've never been able to use it. Wasted my time, my resources, and this is the type of service you can expect from these fellows.

Squaretalk Response

2 years ago

We're sorry to hear about the problems you were experiencing and apologize for the inconvenience. We would love to help. Please reach out to us and we'll get this sorted out for you.

Rita
Customer Service Manager in Nigeria
Gambling & Casinos, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

My experience

5.0 4 months ago

Comments: Its been awesome so far, i am able to generate my report with ease

Pros:

The reporting aspects, i can export and listen to calls with links

Cons:

It's clarity and it captures my agents activity.

Squaretalk Response

4 months ago

Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations.