---
description: Discover the benefits and disadvantages of Wildix.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wildix Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Wildix](/software/218251/wildix)

# Wildix

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> Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
> 
> Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Wildix?

Wildix targets all businesses from SMEs to enterprises through certified channel partners. Key industries include: retail, healthcare, hospitality, manufacturing, legal, public sector and education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 209 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wildix OU

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customisable Reports
- Dashboard
- Document Management
- File Sharing
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Task Management
- Third-Party Integrations
- Two-Way Audio & Video
- Voice Mail

## Integrations (35 total)

- ASA HOTEL
- Axonaut
- Bigin by Zoho CRM
- Calendly
- Codial ERP
- GENESYS
- Google AdMob
- Google Authenticator
- Google Calendar
- Google Chrome
- Google Contacts
- Google Meet
- Google Pay
- Google Workspace
- HubSpot CRM

... and 20 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)

## Related Categories

- [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software)
- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)
- [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)

## Alternatives

1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (467 reviews)
3. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24146 reviews)
4. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11078 reviews)
5. [Zoom Workplace](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) — 4.6/5 (14624 reviews)

## Reviews

### "Probably the best Telco vendor I've ever worked with" — 5.0/5

> **Richard** | *4 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community.
> 
> **Cons**: Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright.
> 
> Wildix, like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely.

I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations.

Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent.

Their marketing team are fantastic and nothing is too much trouble\!

-----

### "Wildix = Your Flexible Friend" — 5.0/5

> **Verified Reviewer** | *30 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed.
> 
> **Cons**: We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry  about.
> 
> We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers.

-----

### "Great Platform" — 4.0/5

> **Robert** | *1 October 2025* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works
> 
> **Cons**: The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients
> 
> Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently.

-----

### "Powerful APIs and Easy Deployment" — 5.0/5

> **Ryan** | *1 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: The x-bees transcription feature has been brilliant - live sales analysis with automatic summaries and action points means we never miss client requirements. As a bespoke software company, Wildix's APIs are incredibly powerful yet simple to integrate. We've built custom solutions that handle call logging automatically, link calls to orders and enquiries, and attribute everything properly, saving our clients loads of time. Deployment is genuinely quick and straightforward, so we can deliver to clients fast. Support is always reliable when we need them.
> 
> **Cons**: Honestly, we haven't encountered any significant issues. If we had to say something, perhaps more detailed API documentation would be helpful, but it's never stopped us getting things done \& integrated. One latest suggestion we have too is to include Sales Analysis \& transcriptions in x-bees mobile app.
> 
> As an IT solutions provider, Wildix has proven to be a solid partner for our business. The combination of x-bees transcription features and powerful APIs has enhanced our service delivery significantly. The ease of deployment means we can keep multiple client projects moving efficiently, and the support team sorts us out quickly when needed. It's helped us deliver better communication solutions to our clients while keeping our own operations running smoothly.

-----

### "Working with Wildix as a "Diamond" partner" — 5.0/5

> **Amir** | *2 October 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix always offered state of the art products ( Hardware / Software ) the customer care team is always very helpful and response times are outstanding.
> 
> **Cons**: Not all Wildix hardware is currently available for purchase on CaPex. The platform showcases a selected range of devices and accessories, but some products may only be purchasable through " HWaaS" ( although understand the benefits of HWaaS" )
> 
> My overall experience with Wildix has been very positive. The platforms on offer ( Collaboration / X-Bees \& X-Hoppers" ) are intuitive, reliable, and has streamlined our customers communications. The ongoing support from the Wildix team has been consistent and responsive.

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## Links

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| en-AU | <https://www.capterra.com.au/software/218251/wildix> |
| en-CA | <https://www.capterra.ca/software/218251/wildix> |
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