---
description: Discover the benefits and disadvantages of Wildix.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Wildix Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Wildix](/software/218251/wildix)

# Wildix

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> Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.
> 
> Verdict: Rated **4.7/5** by 209 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Wildix?

Wildix targets all businesses from SMEs to enterprises through certified channel partners. Key industries include: retail, healthcare, hospitality, manufacturing, legal, public sector and education.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 209 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.6/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wildix OU

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish, Swedish
- **Available Countries**: Canada, Estonia, France, Germany, Italy, Spain, Sweden, United Kingdom, United States

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Audio/Video Conferencing
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking
- Call Transfer
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customisable Reports
- Dashboard
- Document Management
- File Sharing
- IVR
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Task Management
- Third-Party Integrations
- Two-Way Audio & Video
- Voice Mail

## Integrations (35 total)

- ASA HOTEL
- Axonaut
- Bigin by Zoho CRM
- Calendly
- Codial ERP
- GENESYS
- Google AdMob
- Google Authenticator
- Google Calendar
- Google Chrome
- Google Contacts
- Google Meet
- Google Pay
- Google Workspace
- HubSpot CRM

... and 20 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)

## Related Categories

- [Cloud PBX Software](https://www.capterra.co.uk/directory/31102/cloud-pbx/software)
- [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software)
- [Collaboration Software](https://www.capterra.co.uk/directory/15/collaboration/software)
- [Call Centre Software](https://www.capterra.co.uk/directory/30007/call-center/software)
- [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software)

## Alternatives

1. [3CX](https://www.capterra.co.uk/software/158704/3cx) — 4.4/5 (465 reviews)
2. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24103 reviews)
3. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11019 reviews)
4. [Zoom Workplace](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) — 4.6/5 (14581 reviews)
5. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1781 reviews)

## Reviews

### "Probably the best Telco vendor I've ever worked with" — 5.0/5

> **Richard** | *4 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Having worked with many vendors over the last 30 years, it's refreshing to work with a vendor that listens, creates products with features we as partners ask for, one that actively takes an interest in your business and goes all out to make you feel part of a community.
> 
> **Cons**: Some solutions being Opex only. There are times whereby a new device or service is required only to find it's an opex only solution whereas the client may wish to purchase it outright.
> 
> Wildix, like us at Everything Voice, are a forward thinking organisation that isn't stuck in the past. Their solutions are innovative and this helps drive customer demand. Technology changes at such a pace, traditional vendors either get left behind or leave the market completely.

I've used Wildix's products since 2019 and the evolution of their product suite has surpassed any expectations.

Their tech support team feel like an extension of your own teams and any query, no matter how small, is responded as if it were the most important query you've ever sent.

Their marketing team are fantastic and nothing is too much trouble\!

-----

### "Wildix = Your Flexible Friend" — 5.0/5

> **Verified Reviewer** | *30 November 2025* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Wildix can be used out of the box as a unified communication system or with some additional effort can be adapted to fit specific customer requirements. We have used Wildix where other vendor solutions would not deliver what the customer needed.
> 
> **Cons**: We had to invest time in training to learn how to configure the system, its not as intuitive as some systems, mainly because the system is capable of so much. As the system is intended for professionals to deploy on behalf of their customers the training issue is not a problem for a new customer to worry  about.
> 
> We have found the team at Wildix are helpful and are able to resolve any issues and give advice on set up and support of the system. Their new AI features will be of major benefit to new and existing customers.

-----

### "Great Platform" — 4.0/5

> **Robert** | *1 October 2025* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works
> 
> **Cons**: The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients
> 
> Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently.

-----

### "Wildix helps our business outcomes" — 5.0/5

> **Neil** | *3 October 2025* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: We find Wildix very easy to use and program up for our customers. The flexability of the system allows each instance to evolve naturally with it's customer so that it can be as simple or complex as they need. We also find the customer support from the technical team and customer success team to be great and enable us to always be moving forward
> 
> **Cons**: We find that the roadmap of when fixes or new features might be available is a little lacking, but this is improving with implementation of the "ideas" page which enables us to push ideas and Wildix to be able to show if it is picked up, in development, or about to be implemented.
> 
> Great, the flexability enables us to sell anything from 2-3 seats to 700+ seats with no loss in features. There is always someone that can help with an enquiry, and as a business we find they are always trying to invest in our training and personal development with the Kanban and Value Selling courses.

-----

### "The Best VoIP Platform for Professionals" — 5.0/5

> **Jack** | *27 October 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: An exceptionally flexible platform without limitations commonly seen in other VoIP platforms. The team are evidently working to continuously improve.
With the right expertise and a little persistence it feels like anything is possible with Wildix\!
> 
> **Cons**: Setup and management require a foundational level of expertise and/or platform familiarity. This is not generally a problem for larger deployments and is necessary to facilitate the platform's outstanding flexibility. It may however be nice to see an end-user friendly basic PBX-wide configuration menu for common fundamental tweaks.
> 
> An overall great experience leaving us with no desire to search for another VoIP platform. The technology and people are superb, with a refreshing take on both traditional communications software and a unified platform approach.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/218251/wildix)

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| en-AU | <https://www.capterra.com.au/software/218251/wildix> |
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