What is e-automate?

e-automate is a fully integrated business management software tailored for managed print providers that helps users manage accounting, contract management, purchasing & receiving, sales, customer service, reporting and more.

Consolidate all of your information silos in one place and make it easier for your departments to interact efficiently. e-automate's enhanced reporting and analytics functionality provides clear visibility of your business, increasing profitability and efficiency.

Who Uses e-automate?

o Managed print providers o Office equipment dealers o Technology service providers o Point of sale equipment providers o Banking equipment providers o Field service providers

Where can e-automate be deployed?

Cloud, SaaS, Web-based

About the vendor

  • ECI Software Solutions
  • Located in Grand Prairie, US
  • Founded in 1999
  • Phone Support
  • Chat

Countries available

Australia, France, Germany, Ireland, Italy and 5 others

Languages

English

e-automate pricing

Starting Price:

Not provided by vendor
  • No free version

e-automate does not have a free version.

About the vendor

  • ECI Software Solutions
  • Located in Grand Prairie, US
  • Founded in 1999
  • Phone Support
  • Chat

Countries available

Australia, France, Germany, Ireland, Italy and 5 others

Languages

English

e-automate videos and images

View 1 more

Features of e-automate

  • Access Controls/Permissions
  • Accounts Payable
  • Accounts Receivable
  • Alerts/Notifications
  • Archiving & Retention
  • Bank Reconciliation
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Collaboration Tools
  • Completion Tracking
  • Compliance Tracking
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Contract Lifecycle Management
  • Customer Database
  • Dispatch Management
  • Document Capture
  • Document Management
  • Document Storage
  • Employee Management
  • Equipment Tracking
  • File Sharing
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For Mechanical Equipment
  • Full Text Search
  • GPS
  • General Ledger
  • Inventory Control
  • Inventory Management
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Multi-Currency
  • Online Time Clock
  • Order Management
  • Pre-built Templates
  • Preventive Maintenance
  • Quotes/Estimates
  • Real-time Updates
  • Reporting/Analytics
  • Routing
  • Scheduling
  • Service History
  • Technician Management
  • Vendor Management
  • Version Control
  • Work Order Management
  • Workflow Management

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Reviews of e-automate

Average score

Overall
3.4 (5)
Ease of Use
3.2 (5)
Customer Service
3.0 (5)
Features
3.6 (5)
Value for Money
2.8 (5)

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
20%
4
40%
2
40%
Jessica A.
Dispatch in US
Business Supplies & Equipment, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use and navigate

5.0 3 years ago

Comments: All in all I like eAuto and believe it serves its purpose within a business

Pros:

I like that there are multiple functions you can use within one program from Shipping to invoicing and inventory.

Cons:

Occasionally I do run into errors if I dispatch a tech, they arrive at the customers only for the customer to not be there so then I will undispatch them....But upon trying to dispatch them back out to the same call later in the day, I end up getting an error to which I have to delete the tech from the invoice so it shows no tech is dispatched.

Muhammad ibrahim M.
Muhammad ibrahim M.
Product Operations Engineer in Pakistan
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Great product for Startup's

4.0 3 years ago

Comments: With any new startup, the most difficult problem is maintaining the data especially for sales, inventory and accounting. EAutomate eliminates all of these issues without the problem of software being too complicated to learn and understand. Our company has relied on this since 2012 and it has never failed us.
Would recommend this to any new startup to keep track of their system.

Pros:

The best thing about this software is that it is easy to use and understand. A small crash course is given to any employee and they are good to go. It also makes sure that there are no records missing in case an invoice is voided or a writeoff is being conducted, everything is shown and monitored.

Cons:

Many companies still have this installed on their servers which have to be accessed by teams through remote connection. Update to the cloud version would be reccomended

Todd D.
Owner in US
Computer Hardware, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Small Companies Beware

2.0 2 years ago

Comments: We are a small company and for us this software does not work for the reasons I mentioned. If you have an full time accountant on staff and levels of management at every turn you may have great success with this software. For a small company it is way too complicated and requires too much training-god forbid you have a staff turnoiver.

Pros:

There is very little I can express about what I like about this software.

Cons:

Overly complicated, missing key features (such as a bank account register), support takes days for simple issues, extensive training required. Accounting firm does not like it.

Farhan Q.
Product Operations Manager in Pakistan
Electrical/Electronic Manufacturing, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

E-Automate as an ERP Software

4.0 3 years ago

Comments: The overall experience has been good. The software keeps everything in place for us to go back and forth and review.

Pros:

The software is easy to learn software that brings together all the modules of a modern ERP system from purchases, sales, accounting, inventory, customers, vendors, payroll etc. It makes it very easy for companies to run their day to day practices.

Cons:

The software has limited support for it to be interlinked with other third party software e.g. helpdesk software, crm software etc. It also does not support EDI integration very easily without the use of third party tools.

Carrie E.
Bookkeeper in US
Consumer Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source

Small Business Beware

2.0 last year

Pros:

The software is very industry specific which is good.

Cons:

Accounting firm did not like the software at all. When the business had to close we are still expected to pay for support each month since the support is an annual fee. Ridiculous. Plus we cannot get into the software for accounting purposes. If your a business that is struggling keep all of this in mind.