---
description: Discover the benefits and disadvantages of ChargeAutomation.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ChargeAutomation Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [ChargeAutomation](/software/215613/chargeautomation)

# ChargeAutomation

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> ChargeAutomation streamlines guest experiences for vacation rentals with contactless check-in, payments, upselling, and guidebook.
> 
> Verdict: Rated **4.5/5** by 11 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses ChargeAutomation?

Vacation Rentals, Vacation Rental Agencies, BnBs, Hostels and Private Hosts.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 11 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ChargeAutomation

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Starting price is FREE
- **Target Audience**: 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Greece, Iceland, India, Ireland, Italy, Mexico, Netherlands, New Zealand, Philippines, Singapore, South Africa, Spain, United Arab Emirates, United Kingdom, United States

## Features

- ACH Payment Processing
- Billing & Invoicing
- Debit/Credit Card Processing
- Guest Experience Management
- In-Person Payments
- Mobile Payments
- Multiple Payment Options
- PCI Compliance
- Payment Fraud Prevention
- Payment Gateway Integration
- Payment Processing
- Point of Sale (POS)
- Property Management
- Recurring/Subscription Billing
- Reporting/Analytics
- Reservations Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Payment Processing Software](https://www.capterra.co.uk/directory/30232/payment-processing/software)

## Related Categories

- [Payment Processing Software](https://www.capterra.co.uk/directory/30232/payment-processing/software)
- [Vacation Rental Software](https://www.capterra.co.uk/directory/30616/vacation-rental/software)
- [Hospitality Property Management Software](https://www.capterra.co.uk/directory/20031/hospitality-property-management/software)

## Alternatives

1. [Stripe](https://www.capterra.co.uk/software/123889/stripe) — 4.6/5 (3354 reviews)
2. [PayPal](https://www.capterra.co.uk/software/179251/paypal) — 4.6/5 (26504 reviews)
3. [Venmo](https://www.capterra.co.uk/software/182159/venmo-) — 4.7/5 (9296 reviews)
4. [Square Payments](https://www.capterra.co.uk/software/170278/square-payments-processing) — 4.7/5 (2696 reviews)
5. [Square Point of Sale](https://www.capterra.co.uk/software/154907/square-point-of-sale) — 4.6/5 (3032 reviews)

## Reviews

### "WORST NIGHTMARE AND SCAM" — 1.0/5

> **Eric Alvin** | *26 August 2024* | Hospitality | Recommendation rating: 0.0/10
> 
> **Pros**: NONE AT ALL. We never got to use their services and they charged us so much.  Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to.
> 
> **Cons**: Customer service was really bad and over charging over services that we never availed
> 
> RATING : 0 ( if I could rate negative I would)

Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money.

The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever.

The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. 

This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity.

-----

### "CA is the future of guest experience" — 5.0/5

> **Stuart** | *11 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan.
> 
> **Cons**: Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window.
> 
> Fantastic, this is the future for guest experience\!

-----

### "Excellent addition to my Channel Manager" — 5.0/5

> **Ulysses** | *29 July 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Upsells, payments, ease of use, client support
> 
> **Cons**: So far I haven't encountered something that I don't like.

-----

### "Easy and effortless to use, very great additional to our system" — 5.0/5

> **Verified Reviewer** | *10 June 2023* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: Forms an important part of our business system which enables us to make additional sales
> 
> **Cons**: None noted, all is very basic and functional
> 
> Great service and support from the team, and reliable.

-----

### "Automating our growing business" — 5.0/5

> **Tracey** | *30 September 2021* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: We moved from another supplier due to the manual payments we were having to collect from our guest.
We were not able to use security deposits for guests. It has enabled our growing business to automate its payments in a secure and flexible manner.
> 
> **Cons**: Very small but as we are based in the UK some of the features and set up is based in $ rather than £
> 
> There have a been a few gaps in our requirtements - however the team at CA have always been receptive to these and have added lots of new functionality to support us.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/215613/chargeautomation)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/215613/ChargeAutomation/> |
| en-AE | <https://www.capterra.ae/software/215613/chargeautomation> |
| en-AU | <https://www.capterra.com.au/software/215613/chargeautomation> |
| en-CA | <https://www.capterra.ca/software/215613/chargeautomation> |
| en-GB | <https://www.capterra.co.uk/software/215613/chargeautomation> |
| en-IE | <https://www.capterra.ie/software/215613/chargeautomation> |
| en-IL | <https://www.capterra.co.il/software/215613/chargeautomation> |
| en-IN | <https://www.capterra.in/software/215613/chargeautomation> |
| en-NZ | <https://www.capterra.co.nz/software/215613/chargeautomation> |
| en-SG | <https://www.capterra.com.sg/software/215613/chargeautomation> |
| en-ZA | <https://www.capterra.co.za/software/215613/chargeautomation> |
| fr | <https://www.capterra.fr/software/215613/chargeautomation> |
| fr-BE | <https://fr.capterra.be/software/215613/chargeautomation> |
| fr-CA | <https://fr.capterra.ca/software/215613/chargeautomation> |
| fr-LU | <https://www.capterra.lu/software/215613/chargeautomation> |

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