18 years helping British businesses
choose better software

What is Carbonara?

Carbonara App is a digital waitlist and restaurant reservation system that allows you to seamlessly handle both walk-in customers and guests who have reserved tables, from any phone, tablet or computer.

Features:
- A digital waitlist to manage virtual queues;
- An online booking service to schedule reservations
- Various additional features such as QR code waitlist, automated phone bookings and drink pre-ordering.

Carbonara App offers multiple price tiers including a free version

Who Uses Carbonara?

Any type of restaurant, cafe or bar: From non-reservation (casual, faster pace of dining) To reservation (formal, multiple courses of dinner) restaurants.

Carbonara Software - Carbonara app - Free Waitlist and Reservation App For Restaurants
Carbonara Software - Manage Your Restaurant Operation at your fingertips
Carbonara Software - Digital Waitlist - Reduce Stress and seat more customers
Carbonara Software - Virtual Queueing - Automate entry by customers to work fasters
Carbonara Software - Table Management - Set up tables and view on web, phone, or tablet

Not sure about Carbonara? Compare with a popular alternative

Carbonara

Carbonara

4.8 (35)
No pricing found
Free version
Free trial
34
1
4.7 (35)
4.9 (35)
4.6 (35)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
£5.00
month
Free version
Free trial
183
15
4.3 (138)
4.4 (138)
4.6 (138)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to Carbonara

Semper
Top rated features
Online Booking
Payment Processing
Reservations Management
CoverManager
Top rated features
Mobile Access
Order Entry
Sales Reports
Resy OS
Top rated features
Calendar/Reminder System
Online Booking
Payment Processing
OpenTable
Top rated features
Group Reservations
Mobile Access
Online Booking
resmio
Top rated features
No features have been rated by reviewers for this product.
ResDiary
Top rated features
Access Controls/Permissions
Customer Database
Reservations Management
OnlineeMenu
Top rated features
No features have been rated by reviewers for this product.
SerVme
Top rated features
Booking Management
Customer Support
Online Booking
Now Book It
Top rated features
Booking Management
Event Scheduling
Online Booking

Reviews of Carbonara

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.6
Features
4.7
Value for Money
4.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
83%
4
17%
Stuart
Business Manager in UK
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Helpful to new business and a stride above other competitors

5.0 4 years ago

Comments: 100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels! Congratulations carbonara on a super piece or hospitality software

Pros:

It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers.

Cons:

There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise

Carbonara Response

4 years ago

Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better! Best, Francesca Customer Success

Gina
Owner in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Carbonara

5.0 3 years ago

Comments: Excellent - [SENSITIVE CONTENT]
the BEST

Pros:

User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists

Cons:

Would like to be able to secure reservations with a guest credit card

Carbonara Response

3 years ago

Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Julie
Owner in UK
Hospitality, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Julie’s Kopitiam

4.0 3 years ago

Comments: I do love this app! It’s made life so much easier for us. Friendly service

Pros:

It’s so user friendly and it’s made our booking system so much easier

Cons:

Inability to merge tables together yet. And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response.

Carbonara Response

3 years ago

Hi Julie, Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better. Thank you for your trust from the whole Carbonara team!

Oliver
Company Director in UK
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Really Good Booking system

5.0 4 years ago

Comments: The contact I have had with the team has been exceptional, a team of people that enjoy what they do, and value your feedback and suggestions.

Pros:

We like how the waitlist feature means our customers can join a virtual queue, we also like how we can process answer machine messages, without having to call customers back, as the system will send out an automated message. The team are constantly wanting to develop and advance the app further and are really keen to here end user feedback and take comments onboard. The fact that this app is totally free no monthly fees, no message fees and zero commissions.

Cons:

We have made our suggestions about improvements, these have been taken on board and developed into further updates of the app

Carbonara Response

4 years ago

Hi Oliver, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best, Binh Le Customer Success

Juan
COO/Marketing in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

A game changing app, that is accessible, inexpensive, and designed for restaurants in mind.

5.0 3 years ago

Comments: Completely satisfied with the app, its ease of use, and accessibility.

Pros:

Very simple to use and there is even a reservation widget that can be requested - through Carbonara - and added to a business website, so customers can readily book, while visiting the businesses' website.

Cons:

Nothing! You're kidding me right? I love the app an it's ease of use and setup.

Carbonara Response

3 years ago

Hi Juan, Thank you so much for taking the time to write us this amazing review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best wishes from the whole Carbonara team!

Jeff
owner in US
Restaurants, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Great (FREE!) Waitlist and Reservations Management for Restaurants

5.0 3 years ago

Comments: It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions.

Pros:

Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly

Cons:

There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do

Carbonara Response

3 years ago

Hi Jeff, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Erman
Assistant in UK
Restaurants, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Amazing App for restaurant owners

5.0 3 years ago

Comments: Great experience from my staff team to customers.

Pros:

Easy to use, via ios and android devices. My team loves it. And we can all access to bookings simultaneously from all devices.

Cons:

I wish it was available to access via computer or actually via web browser, like having a login page for your account. I am pretty sure it will be quite easy to implement login page for web browsers.

Carbonara Response

3 years ago

Hi Erman, Thank you so much for taking the time to write us a great review! We really appreciate it. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We look forward to make improvements and make your experience even better in the future. Thank you for your trust from the whole Carbonara team!

Joanna
Director in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Easy to use and effecient

5.0 3 years ago

Pros:

Easy to use Can use on multiple devices

Cons:

Can’t use the calendar function on tables only reservations

Carbonara Response

3 years ago

Hi Joanna, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Owen
GM in UK
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great app and service

5.0 3 years ago

Comments: Love, my team love it and I've even recommend it to ours in our group

Pros:

Ease of use, anyone can pick it up and use it!

Cons:

Does log you out a few times a day, luckily Google remembers my password 😂

Carbonara Response

3 years ago

Hi Owen, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Ade
Owner in Ireland
Restaurants, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great App, thank you

5.0 3 years ago

Comments: So happy to find this app, help a lot in managing reservations.

Pros:

Real time, texting and easy to use, mobile use

Cons:

The app is not collecting customer's email, which could be useful. However we understand that it is unnecessary.

Carbonara Response

3 years ago

Hi Ade, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

Matthew
Director in UK
Food & Beverages, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Love it

5.0 3 years ago

Comments: Very good

Pros:

Love it’s free and I can use it on iPad and desktop now

Cons:

The system could ideally go online and have a payment option for customers to reserve and pay deposit

Carbonara Response

3 years ago

Hi Matthew, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. We're looking forward to making your experience even better in the future!

Amanda
Owners in UK
Hospitality, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Great help

4.0 3 years ago

Pros:

It's a great app to enable me to see booking at a glance

Cons:

Have not found any so far so good. Makes life easier

Carbonara Response

3 years ago

Hi Amanda, Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We look forward to make improvements and make your experience even better in the future. Thank you for your trust from the whole Carbonara team!

Sean
Manager in UK
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent

5.0 4 years ago

Comments: simple, quick, easy, great support.

Pros:

great online app that allows customers to book and reserve tables with the need for staff intervention. Free and easy to set up. Great customer service too!

Cons:

No web based connectivity, ie. cant be viewed on a laptop. requires a tablet or phone.

Carbonara Response

4 years ago

Hi Sean, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best, Francesca Customer Success

Nathan
Technical Manager in UK
Entertainment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Life saver

5.0 3 years ago

Pros:

During the lockdown rules in the UK we had to adapt to how we managed guests, using table bookings when before we never even had tables. Carbonara allowed us to manage this without any technical minefields!

Cons:

Nothing comes to mind - which is a good thing :)

Carbonara Response

3 years ago

Hi Nathan, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future!

giovanni
operaio in Italy
Restaurants, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

L'app giusta nel momento giusto

5.0 4 years ago

Comments: Che dire...è stato amore a prima vista soprattutto per un locale come il nostro situato all'interno di un centro commerciale ....la possibilità di sostituire carta e penna con un applicazione che non è una semplice lista di attesa ma bensì un qualcosa che ti permetta di gestire fluidamente l'enorme attesa esterna in maniera perfetta ed impeccabile...
Pochi passaggi ed il gioco è fatto....nome...numero di persone...numero di telefono...cliente avvisato tramite sms (senza alcun costo) e poi con un semplice click parte una telefonata (ribadisco SENZA ALCUN COSTO) al cliente che lo avvisa del fatto che il tavolo è pronto.
Possibilità di personalizzare gli sms da inviare al cliente...
Possibilità di preassegnare già il tavolo in cui il cliente in lista dovrà accomodarsi...
Possibilità di fargli scegliere se vuole stare all'interno o per chi ha spazi esterni anche fuori....
Possibilità di interagire con il cliente attraverso una chat nell'app....
Nessuna necessità di far installare un'applicazione al cliente....

Pros:

la facilità nell'utilizzo....molto intuitiva e semplice

Cons:

sicuramente come già detto sarebbe importante avere la possibilità di oscurare l'orario in cui approssimativamente possa essere pronto il tavolo

Carbonara Response

4 years ago

Ciao Giovanni, ti ringrazio tantissimo per questa fantastica recensione in nome di tutto il team di Carbonara. Siamo davvero felici che la nostra app sia stata cosi d'aiuto al tuo ristorante, ci fa sempre un immenso piacere leggere questi pareri cosi postivi. Lavoriamo costantemente per migliorare l'esperienza dei ristoranti, e il vostro incoraggiamento e importantissimo per noi. Grazie ancora, non vediamo l'ora di rendere la vostra esperienza ancora migliore. Cordialmente, Francesca Customer Success

Laura
Autónoma in Spain
Hospitality, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

La mejor app de gestión de reservas para hostelería

5.0 4 years ago

Comments: Es muy fácil comunicarse con los gestores de la app, a través de correo electrónico, ofrecen su ayuda pars cualquier duda. Es muy fácil de usar tanto para el empresario como para el cliente y tiene muy poco margen de error.

Pros:

App muy fácil de usar, funciones claras y cómodas y gestionada por un gran equipo de profesionales siempre atentos por ayudar a los usuarios de la app. Funciona a la perfección.

Cons:

De momento, cumple con todos los criterios necesarios para ser la mejor app para gestión de reservas para restaurantes. No he echado en falta ninguna función.

Carbonara Response

4 years ago

Hola Laura, muchas gracias por esta fantastica rese?a en nombre de todo el equipo de Carbonara. Nos alegramos mucho de que nuestra aplicacion haya sido tan util para tu restaurante, siempre es un gran placer leer comentarios tan positivos. Trabajamos constantemente para mejorar la experiencia del restaurante y tu estimulo es muy importante para nosotros. Gracias de nuevo, esperamos hacer que tu experiencia sea aun mejor. Cordialmente, Francesca Customer Success

Joan
Gerente in Spain
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Una buena herramienta

5.0 2 years ago

Comments: Es fácil de usar y el sistema de mensajes al cliente va muy bien.

Pros:

La Gestión de reservas es lo que más utilizamos y nos permite estar todo el equipo al día del volumen de trabajo

Cons:

No siempre todos mos usuari os pueden ver las reservas

Sergio
Ristotatore in Italy
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Il Top

5.0 4 years ago

Comments: Abbiamo risolto la problematica delle liste in attesa.

Pros:

Ottima app, intuitiva, veloce e utilissima a chi fa i numeri!

Cons:

Si dovrebbe migliorare la velocità, quando inserisci un nuovo cliente in attesa devi aspettare qualche secondo prima di inserire il successivo nominativo. Quando c'è fila e hai tante persone da inserire sarebbe molto meglio avere una velocità maggiore, senza dover aspettare.

Carbonara Response

3 years ago

Ciao Sergio, grazie mille per aver trovato il tempo di scriverci questa fantastica recensione, lo apprezziamo molto. E' molto di aiuto per il nostro team leggere queste parole, ci fa sentire che i nostri sforzi sono stati apprezzati. Grazie ancora! Non vediamo l'ora di rendere la tua esperienza ancora migliore in futuro. Il team di Carbonara

Davide
Imprenditore in Italy
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Ottima app

5.0 4 years ago

Comments: Velocità e semplificazione del servizio

Pros:

Questa app mi permette di risparmiare tempo e avere maggiormente sotto controllo tutta la situazione. Comodita di comunicare col cliente e avere feedback.

Cons:

Stanno rislvendo qualche aspetto grafico che pou risultare più utile durante l'utilizzo dsl punto di vista grafico.

Carbonara Response

4 years ago

Ciao Davide, grazie mille per aver trovato il tempo per scrivere questa fantastica recensione, lo apprezziamo molto. Tutto il nostro team e sempre molto felice di leggere delle belle recensioni, ci fa sentire che i nostri sforzi e il lavoro che portiamo avanti tutti i giorni vengono apprezzati. Grazie ancora, non vediamo l'ora di rendere la tua esperienza ancora migliore. Cordialmente, Francesca Customer success

Kristo
Kristo
Bar Manager in Italy
Verified LinkedIn User
Restaurants, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Assolutamente fondamentale

5.0 4 years ago

Comments: Le prenotazioni sono diventate molto più semplici e non commettiamo più errori. Anche i clienti sono contenti di ricevere i SMS di notifica.

Pros:

L'app Carbonara è stata una delle scelte migliore che abbiamo compiuto. La usiamo giornalmente e non possiamo più farne a meno. Molto facile da utilizzare ed un assistenza velocissima.

Cons:

Dovrebbero implementare l'accesso di diversi tipi di account, come amministratore e account normali.

Carbonara Response

4 years ago

Ciao Kristo, grazie mille per aver trovato il tempo di scriverci questa bella recensione. Ci fa sempre piacere leggere le opinioni soddisfatte dei nostri clienti, lavoriamo costantemente per fornirvi il miglior servizio che vi possa aiutare ad essere sempre organizzati al meglio. Abbiamo delle grandi novita per il futuro, e siamo impazienti di rendere la vostra esperienza ancora migliore. Cordiali saluti, Francesca Customer Success

Marco
Commerciante in Italy
Restaurants, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Grazie

4.0 3 years ago

Comments: Mi a permesso di gestire molto bene le prenotazioni dei tavoli .

Pros:

1) Può essere usata da più camerieri nello stesso momento. 2) Facilità d’uso.

Cons:

Nulla. Forse aggiungerei la funzione piantina con i tavoli liberi e prenotati .

Carbonara Response

3 years ago

Ciao Marco, grazie mille per la bella recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalita nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro. Grazie per la fiducia a nome di tutto il team di Carbonara!

Jonathan
Gerente general in Spain
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Convirtió nuestra vida laboral en algo mas sencillo

5.0 3 years ago

Pros:

Excelente aplicacion! La conoci mediante otro bar que frecuentaba y la empezamos a utilizar en nuestro bar. Hemos alcanzado reservas diarias antes inimaginables, organizacion en cada servicio y ademas una imagen al cliente mucho mas moderna al utilizar la app

Cons:

quisiera que avanzara mas el tema de reservas online

Alberto
Gerente Restaurante in Spain
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

gran ayuda gestion de reservas

5.0 3 years ago

Comments: Muy buena experiencia en la ayuda a gestionar mis reservas, sobre todo fuera del centro de trabajo

Pros:

Facilidad de uso, compatibilidad con distintos SO, sincronización

Cons:

Echo en falta mensajeria a traves de whatsapp

Carbonara Response

3 years ago

Hola Alberto, !Muchas gracias por haberte tomado el tiempo de dejarnos una rese?a tan buena! Te lo agradecemos muchisimo. Es un chute de energia para todo el equipo cuando nos hacen llegar una rese?a positiva, !sentimos que se valora todo nuestro esfuerzo! De nuevo, !muchas gracias! !Tenemos muchas ganas de seguir mejorando nuestros servicios de cara al futuro!

Lorenzo
Responsabile di sala/titolare di ristorante in Italy
Restaurants, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Buona per essere gratuita

4.0 3 years ago

Pros:

La facilità di gestione e di utilizzo, il fatto che sia gratuita e comunque completa

Cons:

A volte è poco reattiva, i tempi per inserire una prenotazione a volte sono troppo lunghi, e lo scorrere tra i vari mesi è davvero Po o efficiente

Carbonara Response

3 years ago

Buongiorno Lorenzo, grazie mille per la recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalità nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro. Grazie per la fiducia a nome di tutto il team di Carbonara!

Raphaël
Gérant in Belgium
Restaurants, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Bonne initiative

5.0 3 years ago

Pros:

Facile d’utilisation, assez pratique, Equipe dynamique qui prend en compte votre avis personnel

Cons:

Enregistrement d’une liste client Horaires de réservation non modulable

Carbonara Response

3 years ago

Bonjour Raphaël, merci beaucoup d'avoir pris le temps de nous écrire cette fantastique critique, nous l'apprécions vraiment. Il est très utile pour notre équipe de lire ces mots, cela nous donne la sensation que nos efforts ont été appréciés. Merci encore ! Nous sommes impatients de rendre votre expérience encore meilleure à l'avenir.