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What Is Element?

Element is a Matrix-based end-to-end encrypted messenger and collaboration app.

Its decentralised design delivers digital sovereignty, enabling deployment on-premise or through any cloud provider.

Element Matrix Services (EMS) is the most popular hosted solution for corporate use of Element. EMS provides fast performance and enterprise-grade add-ons.

Being Matrix-based, Element provides interoperability between siloed-apps and enables easy connections between different organisations.

Who Uses Element?

Federated organisations; governments, NGOs, public sector and universities. Corporations; particularly regulated industries or with considerable IP. Communities to support a wide range of people.

Element Details


Element pricing

Starting Price:

  • No free trial
  • Yes, has free version

Element has a free version and does not offer a free trial. Element paid version starts at US$3.00/month.

Pricing plans get a free trial

Element Details


Element videos and images

Element Software - Video calls for desktop and mobile - thumbnail
Element Software - Collaboration widgets - thumbnail
Element Software - Collaboration and screen sharing - thumbnail
Element Software - Connect with other apps - thumbnail

Element deployment and support


  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • Chat


  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Chromebook (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)


  • Documentation

Features of Element

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Customisable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Prioritisation
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • SSL Security
  • Screen Sharing
  • Secure Data Storage
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Version Control
  • Video Conferencing
  • Workflow Management

View full list of Collaboration Software

Alternatives to Element

More Element alternatives

Reviews of Element

Read all 7 reviews

Average score

Ease of Use
Customer Service
Value for Money

Reviews by score


Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Business Analyst in Ukraine
Verified LinkedIn User
Internet, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Secure collaboration for every team

5 10 months ago


Multi-platform very convenient and secure messenger. Works great for our business needs.


Works great, no limitations, reliable and non-expensive solution.

Brendan C.
AV Systems Specialist in US
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Element bridges our org's internal communication tools

5 10 months ago


Element provides our organization with an open source and user-friendly enterprise SaaS solution to bridge our internal communication tools. Additionally, it provides us with a platform for true end-to-end encrypted conversations.


Logging in to our SaaS instance through the desktop isn't super intuitive, as it requires the end user to manually input our server hostname.

Adam G.
Adam G.
Mgr in US
Verified LinkedIn User
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for Remote Work

4 6 months ago


I've used Element now for a while and feel like the screen share and mobile upload features are as slick as they get.


I think they could improve on the initial set-up and onboarding, but once you're on. Very smooth.

Elliot H.
Associate Director in UK
Public Relations & Communications, 11-50 Employees
Used the Software for: 6-12 months
Reviewer Source

In our Element

5 11 months ago

Comments: Overall experience is positive. The UX of the app is clean and intuitive, which enables the teams to collaborate well.


Element provides our agency with the ability to maintain a truly secure, decentralised communications platform - a vital requirement for the often confidential nature of our work. Element is easy to deploy and use, was up and running in minutes and switching between its desktop application and mobile is seamless.


None so far!

Verified Reviewer
Marketing Manager in South Korea
Verified LinkedIn User
Insurance, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Really satisfied!

4 9 months ago


It is a very cool messenger and collaboration platform for small or big sized businesses. We use it for communication, managing, and just as a company or team group.


No problems or cons. I really like that software.