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United Kingdom Local product
Element

Element

United Kingdom Local product

What is Element?

Element is a secure communications platform built on Matrix: a decentralised and end-to-end encrypted protocol. Bring your teams together, boost productivity and workplace satisfaction, while retaining complete ownership of your data.

Easily collaborate with your external partners. You can even connect your Slack, MS Teams, WhatsApp accounts. Element can also be restricted for high security environments using secure border and cross domain gateways, and even air-gapped deployments.

Who Uses Element?

For enterprises and governments that want secure communication and flexible federation, protected by end-to-end encryption.

Element Software - Video calls for desktop and mobile
Element Software - Integrate with other messaging apps like MS Teams
Element Software - Comparison table
Element Software - Dark theme available
Element Software - Customer domain addresses

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Reviews of Element

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.0
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
50%
4
50%
Verified Reviewer
Verified LinkedIn User
Internet, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Secure collaboration for every team

5.0 3 years ago

Pros:

Multi-platform very convenient and secure messenger. Works great for our business needs.

Cons:

Works great, no limitations, reliable and non-expensive solution.

Brendan
AV Systems Specialist in US
Nonprofit Organization Management, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Element bridges our org's internal communication tools

5.0 3 years ago

Pros:

Element provides our organization with an open source and user-friendly enterprise SaaS solution to bridge our internal communication tools. Additionally, it provides us with a platform for true end-to-end encrypted conversations.

Cons:

Logging in to our SaaS instance through the desktop isn't super intuitive, as it requires the end user to manually input our server hostname.

Adam
Adam
Mgr in US
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great for Remote Work

4.0 3 years ago

Pros:

I've used Element now for a while and feel like the screen share and mobile upload features are as slick as they get.

Cons:

I think they could improve on the initial set-up and onboarding, but once you're on. Very smooth.

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Very good value for an open-source product

4.0 5 months ago

Comments: Overall, we received very good feedback from everyone using it - this is especially important since we migrated to Element from Microsoft Teams. The pricing difference was clearly a plus, when talking 200+ users.
Note however that this is just a chat client - setting up the on-premise backing servers (this was in our case Matrix + Jitsi) involved extra technical steps; but the client setup itself is as basic as it can get.

Pros:

It is a feature rich web client for the Matrix server. It's also updated frequently and new features are added all the time. It's easy to setup, this was also one of the reasons we chose it, as we need to be in contact with non-technical users. It has "rooms" functionality for grouping people, and these do support automation via bots. Most importantly, it supports end-to-end encryption, so we did not have to worry about the server used (note however that bots only work if end-to-end encryption is turned off for that specific room)

Cons:

The chat functionality has all the bells and whistles, but the threading is a bit clunky. Sometimes, the messages remain unread, making it hard to keep track of what was read and what wasn't. This has been greatly improved with the latest updates from 2023, but it still happens from time-to-time. Element uses Jitsi for video call integration, meaning that a Jitsi instance should be deployed somewhere before using this feature.

Musliah
Musliah
Human Resources Executive in Malaysia
Verified LinkedIn User
Higher Education, 5,001–10,000 Employees
Used the Software for: 1+ year
Reviewer Source

Musliah's review

4.0 2 years ago

Pros:

Tracking is used to capture all test results and monitor problems for our programs. We keep track of all our pilot projects and trial runs in the testing area. We employ planning to monitor operational requirements and link them with test instances.

Cons:

Reporting could be considerably more effective by adding specific formats to catch errors in the process. For example, comprehensive incident reports screw up using photo formats other than the standard .jpg format.

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