United Kingdom Local product

What Is Element?

Element is a Matrix-based end-to-end encrypted messenger and collaboration app.

Its decentralised design delivers digital sovereignty, enabling deployment on-premise or through any cloud provider.

Element Matrix Services (EMS) is the most popular hosted solution for corporate use of Element. EMS provides fast performance and enterprise-grade add-ons.

Being Matrix-based, Element provides interoperability between siloed-apps and enables easy connections between different organisations.

Who Uses Element?

Federated organisations; governments, NGOs, public sector and universities. Corporations; particularly regulated industries or with considerable IP. Communities to support a wide range of people.

Element Details

Element

Element pricing

Starting Price:

US$2.00/month
  • Yes, has free trial
  • Yes, has free version

Element has a free version and offers a free trial. Element paid version starts at US$2.00/month.

Pricing plans get a free trial

Element Details

Element

Element videos and images

Element Software - Video calls for desktop and mobile - thumbnail
Element Software - Collaboration widgets - thumbnail
Element Software - Collaboration and screen sharing - thumbnail
Element Software - Connect with other apps - thumbnail

Element deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Windows (On-Premise)
  • Linux (On-Premise)
  • Chromebook (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Documentation

Element Features

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Customisable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Prioritisation
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • SSL Security
  • Screen Sharing
  • Secure Data Storage
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Version Control
  • Video Conferencing
  • Workflow Management

View full list of Collaboration Software

Element Alternatives

More Element alternatives

Element Reviews for UK Users

Read all 7 reviews

Average score

Overall
4.7
Ease of Use
4.1
Customer Service
4.2
Features
4.4
Value for Money
4.5

Reviews by score

5
5
4
2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Verified Reviewer
Business Analyst
Internet, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/03/2021

"Secure collaboration for every team"

Pros: Multi-platform very convenient and secure messenger. Works great for our business needs.

Cons: Works great, no limitations, reliable and non-expensive solution.

  • Reviewer Source 
  • Reviewed on 23/03/2021
Brendan C.
AV Systems Specialist
Nonprofit Organization Management, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 15/03/2021

"Element bridges our org's internal communication tools"

Pros: Element provides our organization with an open source and user-friendly enterprise SaaS solution to bridge our internal communication tools. Additionally, it provides us with a platform for true end-to-end encrypted conversations.

Cons: Logging in to our SaaS instance through the desktop isn't super intuitive, as it requires the end user to manually input our server hostname.

  • Reviewer Source 
  • Reviewed on 15/03/2021
Adam G.
Adam G.
Mgr
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 11/08/2021

"Great for Remote Work"

Pros: I've used Element now for a while and feel like the screen share and mobile upload features are as slick as they get.

Cons: I think they could improve on the initial set-up and onboarding, but once you're on. Very smooth.

  • Reviewer Source 
  • Reviewed on 11/08/2021
Zach W.
Account executive
Financial Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 29/06/2021

"Great team communication for privacy-focused companies"

Comments: It's a great chat feature, and I am interested in seeing how companies create federated group chats that often partner together. That could be a neat use-case.

Pros: Element is a great tool for a company that's focused on privacy and internal controls. It is easy to use and has a nice UI.

Cons: The key verification is a bit onerous and there are a lot of hoops to jump through to setup. Also, you can not change the color and changing the font style is very unintuitive.

  • Reviewer Source 
  • Reviewed on 29/06/2021
Elliot H.
Associate Director
Public Relations & Communications, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/03/2021

"In our Element"

Comments: Overall experience is positive. The UX of the app is clean and intuitive, which enables the teams to collaborate well.

Pros: Element provides our agency with the ability to maintain a truly secure, decentralised communications platform - a vital requirement for the often confidential nature of our work. Element is easy to deploy and use, was up and running in minutes and switching between its desktop application and mobile is seamless.

Cons: None so far!

  • Reviewer Source 
  • Reviewed on 03/03/2021