---
description: Discover the benefits and disadvantages of Datto RMM.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Datto RMM Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [RMM Software](/directory/31715/remote-monitoring-and-management-software/software) > [Datto RMM](/software/213158/datto-rmm)

# Datto RMM

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> Datto RMM is a secure, single platform for MSPs to remotely monitor, manage and support endpoint devices across your customer base.
> 
> Verdict: Rated **4.3/5** by 40 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Datto RMM?

Managed Services Providers looking to grow their IT Managed Services businesses by remotely monitoring and managing client endpoints and infrastructure efficiently and securely.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 40 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Kaseya
- **Location**: Miami, US
- **Founded**: 2004

## Commercial Context

- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Hungarian, Italian, Portuguese, Spanish, Swedish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 210 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Asset Tracking
- Audit Management
- Automatic Patch Deployment
- Automatic Scans
- Compliance Management
- Configuration Management
- Dashboard
- Deployment Management
- For MSPs
- IT Asset Management
- IT Asset Tracking
- IT Reporting
- Maintenance Scheduling
- Network Monitoring
- Network Wide Management
- Patch Management
- Policy Management
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Alerts
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Reporting/Analytics
- Scheduling
- Server Monitoring
- Third-Party Integrations
- Workflow Management

## Integrations (9 total)

- Autotask PSA
- BrightGauge
- ConnectWise PSA
- Datto SIRIS
- IT Glue
- OpsGenie
- Passportal
- Password Boss
- ScalePad Lifecycle Manager

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [RMM Software](https://www.capterra.co.uk/directory/31715/remote-monitoring-and-management-software/software)

## Related Categories

- [RMM Software](https://www.capterra.co.uk/directory/31715/remote-monitoring-and-management-software/software)
- [Patch Management Software](https://www.capterra.co.uk/directory/10017/patch-management/software)
- [MSP Software](https://www.capterra.co.uk/directory/30921/msp/software)
- [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software)
- [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software)

## Alternatives

1. [N-central](https://www.capterra.co.uk/software/13803/n-central) — 4.1/5 (195 reviews)
2. [N-sight RMM](https://www.capterra.co.uk/software/163344/n-sight) — 4.3/5 (194 reviews)
3. [IT Glue](https://www.capterra.co.uk/software/170401/itglue) — 4.6/5 (331 reviews)
4. [Syncro](https://www.capterra.co.uk/software/207618/syncro) — 4.6/5 (147 reviews)
5. [Atera](https://www.capterra.co.uk/software/144309/atera) — 4.5/5 (446 reviews)

## Reviews

### "Used to be great, now its fine" — 4.0/5

> **Andrew** | *10 June 2025* | Information Technology & Services | Recommendation rating: 6.0/10
> 
> **Pros**: Datto RMM has compatibility with a range of operating systems. It has a great pre-built script library. Its one of the few that supports script automation and monitoring that works well on Mac, Windows and Linux.
> 
> **Cons**: The support has steadily dropped in quality and response times over the past year. There were quite a few instances where jobs took a long time before actually started running on the device.
> 
> Overall a positive experience, over the years we used Datto RMM however lots of issues building up over the last couple of years that werent being fixed.

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### "Spend the time and enjoy the benefits." — 3.0/5

> **Stephen** | *14 October 2025* | Computer & Network Security | Recommendation rating: 7.0/10
> 
> **Pros**: Datto RMM has so many features and options to customise and is a very powerful tool. It has the ability to be a all in one tool and intergrate everything.
> 
> **Cons**: The cost of Datto is high. There is so much customisation available that you really need a dedicated internal team to manage it.
> 
> Once fully customised, Datto intergratded with our network and allowed automation of many manual tasks. In the long run the time spent to customise paid off.

-----

### "Key support tool to our MSP" — 5.0/5

> **Tyrone** | *14 May 2024* | Computer & Network Security | Recommendation rating: 9.0/10
> 
> **Pros**: Love the integration with other Kesaya products and services. The product is highly customizable and is constantly being developed.
> 
> **Cons**: The only con is the licence model. They force you to take 1, 3 or 5 year terms. This is ok for established MSP's. If you add on services, say AV, you must sign up to at least a year with a specific amount of licences.  If you reduce your clients, you still locked into the contract. consumption model would be favourable.
> 
> Happy with the product and support received.  Do note its a US based company, you may have a support time zone issue.

-----

### "Strong RMM Platform with Excellent Patching" — 5.0/5

> **Verified Reviewer** | *6 December 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I really like how Datto RMM streamlines remote work, especially with the web remote feature that connects quickly and reliably. The password injection through IT Glue is a huge bonus because it removes the hassle of credential hunting and keeps everything secure and efficient. Overall, the platform feels solid, responsive, and easy to manage day-to-day. It delivers good value, makes support tasks smoother, and generally improves how we handle monitoring and remote troubleshooting. Excellent customer support and quick turn around times for tickets created via Kaseya helpdesk
> 
> **Cons**: What I like least is that the network discovery tool occasionally doesn’t pick up hostnames, which means a bit of manual checking. At times, policy updates take a little longer than expected. These aren’t serious issues, but small areas where smoother consistency would make the experience even better.
> 
> My overall experience with Datto RMM has been really positive. It’s straightforward to manage access with different user levels, and it integrates smoothly with other Kaseya products, especially Autotask for creating tickets directly from alerts. Device patching has been reliable and easy to automate, and the platform generally feels stable, organised, and efficient for day-to-day MSP work.

-----

### "Good MDM that could use just a bit more polish." — 3.0/5

> **Drew** | *28 March 2025* | Information Technology & Services | Recommendation rating: 5.0/10
> 
> **Pros**: Comprehensive management, logging, and automation for enterprise device management.
> 
> **Cons**: If you have a very large tenancy, there aren't many options for narrowing down or excluding organizations and devices that you don't deal with, which is a pretty big problem for large MSPs.
> 
> Overall, this is a decent RMM. The agents work well and don't need constant babysitting. There is a wide array of options for how you install the agent. You can get a wide array of information on managed devices and build alerts and automations on them. There are a few downsides. Their catalogue of automations is incredibly small compared to most other RMMs. Setting up alerting and automations can be a little obtuse, but that's really common amongst MDMs.

The biggest weakness is likely their remote access system. It is really glitchy and has issues in numerous situations - these same situations I can use our other MDM's remote access system with no issues whatsoever.

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## Links

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