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United Kingdom Local product
PiPcall

PiPcall

United Kingdom Local product

What is PiPcall?

A Revolution In Business Mobile Solutions

PiPcall's app satisfies all your company's needs in a unique combination.
- Deployment on personal and business-owned mobile devices – at no cost to the user – with an eSIM add-on, Dual SIM or replacement SIM

- Enhanced calling features such as call recording, IVR functions and group pickup

- High quality resilient calls over dedicated voice channels with text and data

Who Uses PiPcall?

PiPcall is best for teams working in the office, at home and out-and-about.

PiPcall Software - The softphone that works everywhere. Make high quality calls from the office, the home or out-and-about with the softphone that works wherever you do.
PiPcall Software - The PiPcall mobile app calls over the mobile voice network, not Wi-Fi or mobile data so you can make high quality calls wherever you are.
PiPcall Software - Take your desk phone with you

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Reviews of PiPcall

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
17%
3
8%
2
8%
John
New Business Sales Consultant in UK
Printing, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Brilliant Experience

5.0 11 months ago

Comments: Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business.

Pros:

There is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes.

Cons:

The only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process.

Ali
Commercial Director in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great growing company with a unique take on small business phone management

5.0 2 years ago

Comments: Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business.

Pros:

The call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble.

Cons:

There are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me

Ben
Owner in UK
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Honest Review

2.0 last year

Comments: I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere.

Pros:

It was cheap but thats fine as I didnt want much.

Cons:

Poor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro"

Nick
Website Consultant in UK
Information Technology & Services, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great team, great support, great service.

5.0 last year

Comments: At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk.

Pros:

I ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner.

Cons:

No cons. Really impressed and recommend many of my clients to use the service too.

dr
principle in UK
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great customer service and agents are great at resolving issues

5.0 last year

Comments: Great company - commuicate well and answer our queries swiftly

Pros:

The software company help to resolve any issues we have immediately which is great for a small business. Our staff find the software easy to use.

Cons:

Inability to use other formats for voice recording