PiPcall

Brilliant Experience

Comments: Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business.

Pros:

There is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes.

Cons:

The only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process.

Alternatives Considered: Mediahawk

Reasons for Switching to PiPcall: Mediahawk had a slightly nicer user interface. However we felt it was a sledgehammer to crack a nut for us. Whilst there was a functional fit, there were plenty of features that were simply not relevant for us, this coupled with a much higher price point drove our decision. Our personal existing relationship with Mel, meant that we also view PiPcall as a much lower risk partner in this area.

Great team, great support, great service.

Comments: At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk.

Pros:

I ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner.

Cons:

No cons. Really impressed and recommend many of my clients to use the service too.

Alternatives Considered: Aircall

Reasons for Choosing PiPcall: No brainer - good service great price.

Reasons for Switching to PiPcall: Aircall look very good but with all silicone valley darlings I expect the price to rise at varying stages of business development and I do not want to be in that trap.

Honest Review

Comments: I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere.

Pros:

It was cheap but thats fine as I didnt want much.

Cons:

Poor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro"

Great growing company with a unique take on small business phone management

Comments: Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business.

Pros:

The call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble.

Cons:

There are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me

Alternatives Considered: Aircall and Yay

Reasons for Choosing PiPcall: Because the call quality and the solutions to remedy this were not effective. Circleloop is an excellent product but with the team expanding and more complex workflows we needed to re-evaluate.

Switched From: CircleLoop

Reasons for Switching to PiPcall: Call quality, support and personalisation services offered to ensure we had exactly what was required.

Great customer service and agents are great at resolving issues

Comments: Great company - commuicate well and answer our queries swiftly

Pros:

The software company help to resolve any issues we have immediately which is great for a small business. Our staff find the software easy to use.

Cons:

Inability to use other formats for voice recording

The perfect communication solution

Comments: Its a great platform that is does what we need when we need it. The technical support is second to none and with a very fast response - every time.

Pros:

it so easy to use. no service issues so totally reliable.

Cons:

having used the system for a year, there is nothing yet.

Casablanca

Pros:

The softphone app is easy to use for our business needs

Cons:

The install can be a little tricky sometimes

Good service and supportive team

Comments: Very good service, easy to use, and good customer support.

Pros:

Desktop app easy to use, good quality of calls, admin panel easy to manage, and good customer support.

Cons:

Mobile app is basic. Difficult to manage/maintain voicemail admin (recording/changing messages).

Personal phone in work phone

Comments: It does exactly what I need without the need to buy another phone or pay for an expensive mobile phone contract with features I don’t need

Pros:

Good call quality and allowed me to easily keep my personal number running alongside my work phone number without carrying round two phones

Cons:

SMS features are basic and only very limited ways to import existing numbers, but it’s improving all the time

A second number on my phone

Comments: It proved an unreliable way of maintaining contact, and eventually I upgraded my phone. Although the user experience was somewhat improved when I used a newer phone and the latest iteration of Android, the software was still not very user-friendly, and the cost of the service was greater than having a second SIM card.

Pros:

I like that I could have a second number on my phone without using a separate phone or investing in a dual-sim phone.

Cons:

The software was glitchy and functioned poorly, especially on a phone with a previous version of Android. When I received calls from contacts, it often wiped the contact from my list.

Pip Call Phone

Comments: overall the experience to this point has been above average but still needs work

Pros:

i like that it uses 4G and not reliant on wifi to work efficiently, its simple to use

Cons:

i'm not keen on the call back when you dial a number out and the call drop outs

Enjoying the product

Pros:

It allows people to see a landline for the business even though mostly the office is not manned.

Cons:

I would like to have it routable to others in the business