--- description: Discover the benefits and disadvantages of Axxess HomeCare. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Axxess HomeCare Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Home Health Care Software](/directory/10036/home-health-care/software) > [Axxess HomeCare](/software/212595/axxess-homecare) # Axxess HomeCare Canonical: https://www.capterra.co.uk/software/212595/axxess-homecare Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/212595/axxess-homecare?page=2) > Cloud-based HIPAA-compliant platform and mobile application that is designed for pediatric, private pay and enterprise organizations. > > Verdict: Rated **3.4/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Axxess HomeCare? Home Health Aide , Home Health Licensed Practical Nurse , Biller , Physical Therapist , Occupational Therapist , Operations Manager , Administrator , Registered Nurse , Director of Nursing , Speech And Language Therapist ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.4/5** | 36 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.0/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 3.1/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Axxess - **Location**: Dallas, US - **Founded**: 2007 ## Commercial Context - **Target Audience**: 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Mobile Access - Patient Records Management ## Category - [Home Health Care Software](https://www.capterra.co.uk/directory/10036/home-health-care/software) ## Alternatives 1. [AxisCare](https://www.capterra.co.uk/software/135068/non-medical-homecare-scheduling) — 4.6/5 (729 reviews) 2. [InMyTeam](https://www.capterra.co.uk/software/215860/inmyteam) — 4.6/5 (85 reviews) 3. [AlayaCare](https://www.capterra.co.uk/software/147424/alayacare) — 4.1/5 (188 reviews) 4. [Alora Home Health](https://www.capterra.co.uk/software/69030/alora-homecare-software) — 4.5/5 (151 reviews) 5. [eRSP](https://www.capterra.co.uk/software/129443/ersp) — 4.2/5 (99 reviews) ## Reviews ### "With Axxess you get less" — 3.0/5 > **Ja-Ron** | *11 June 2025* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: They have one of the best platforms I seen. Once you learn the system it does everything. The software development was well thought out. > > **Cons**: Their staff is arrogant, I never finished the implementation due to inconsistencies and lack of system knowledge. > > My experience wasn't great. I went back and forth with Axxess the whole time I was with them. They auto renewed my contract, and the system still wasn't working for us properly. They still charged me to get out of the contract too. ----- ### "One-Star Review of Axxess Homecare: Our Perspective" — 1.0/5 > **FADIL** | *5 April 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: At this juncture, given the challenges we've faced, identifying specific advantages in the context of our expectations and needs proves difficult. Our decision to engage with Axxess Homecare was initially driven by its potential to meet our complex EHR requirements, anchored by the robust framework of the CAST 7-Stage EHR Adoption Model. > > **Cons**: Partial Alignment with CAST Model: Axxess Homecare struggled to fully meet the CAST model's stages beyond the basic functionalities. Key integrations and clinical documentation capabilities crucial for our operation were notably lacking or underdeveloped. Pricing and Value Mismatch: The cost of Axxess Homecare did not correlate with the value or functionality it delivered. The platform's performance resembled more of an "EHR-lite" version, without the flexibility or comprehensive support anticipated. Operational and Integration Challenges: Our agency’s role seemingly shifted towards that of a beta tester, tasked with extensive customization to meet our needs—a significant deviation from the turnkey solution we were promised. Discoveries such as the reliance on third-party clearinghouses further eroded our confidence and trust in the system's transparency and capabilities. Contractual and Support Issues: The contractual obligations imposed by Axxess, coupled with a platform that required ongoing, intensive development work from our side, created a burdensome scenario. The insistence on additional resource investment without clear outcomes prompted us to reconsider the partnership. > > Disclaimer: The insights and opinions shared in this review are based solely on our own experiences and assessments of the Axxess Homecare system. This commentary is intended to convey our perspective and findings without prejudice and is not meant to defame or malign any company, entity, or individual. Our aim is to provide an honest, subjective evaluation to inform others. This review does not preclude us from pursuing further legal remedies or actions as deemed necessary. After diligently implementing and utilizing Axxess Homecare, and in alignment with the CAST 7-Stage EHR Adoption Model for Long-Term and Post-Acute Care (LTPAC), we regrettably find ourselves compelled to assign a one-star rating to the platform. This decision stems from a comprehensive examination against a respected industry model designed to evaluate the effectiveness and sophistication of EHR systems in our sector. Adoption Model Alignment: Our anticipation for a solution that bridged the gap up to and beyond Stage 5 of the CAST model was met with partial functionalities and optional features that fell short of being fully realized. The expected seamless integration and clinical documentation capabilities critical for high-quality care were, in our experience, inadequately addressed. The divergence from the CAST model’s criteria, particularly from Stages 4 through 6, underscored a gap in Axxess Homecare’s ability to facilitate advanced clinical support, external ancillary service integration, and comprehensive engagement tools—components vital to our operations. Pricing Transparency and Value: The opaque nature of Axxess Homecare’s pricing and its mismatch with the delivered value further exacerbated our challenges. Despite expectations set around the system’s capabilities and support, the reality did not align with our criteria for a robust, integrated EHR solution, thereby questioning the investment’s worth. Operational Challenges: Our journey with Axxess evolved into a scenario where our agency seemed to serve as an experimental phase for the system’s potential development rather than a partner utilizing a mature, ready-to-deploy solution. The requirement for extensive customization and the revelation of third-party involvements contrary to initial representations revealed a significant discrepancy between promised capabilities and actual delivery. Conclusion: This review is offered in the spirit of transparency and from the standpoint of our unique experience with Axxess Homecare. It serves to highlight the critical importance of thorough vetting and alignment of EHR systems against established models like the CAST 7-Stage EHR Adoption Model. We share our journey as a lesson in due diligence and a reminder of the disparities that can exist between vendor claims and their realization. As we proceed, we remain open to exploring all avenues, including potential legal actions, to address our concerns and advocate for our rights and those of the broader healthcare provider community in the LTPAC sector. ----- ### "Good way and racional form." — 5.0/5 > **Jose** | *15 October 2018* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Understanding, useful, practical. I feel good using this product, I have learned with it. There is good interaction with the system, which is important. > > **Cons**: Until now nothing to say. I personally feel good using this product, I have nothing negative to point out until now. > > Continues the form. ----- ### "PROS AND CONS OF BEING A USER" — 4.0/5 > **Lori** | *13 August 2019* | Hospital & Health Care | Recommendation rating: 4.0/10 > > **Pros**: EASE TO MANEUVER IN THE SYSTEM BETWEEN TASKS > > **Cons**: REPORTS OR LACK OF. UNABLE TO TRACK THE A/R DAILY. FILING CLAIMS IS SLIGHTLY CONFUSING AND ALLOWS FOR MISSING CLAIMS > > SOFTWARE DIRECTED MAINLY TO MEDICARE AND OUR SERVICES ARE BOTH MEDICARE AND MANAGED CARE. REPORTING IS LACKING IN MANY WAYS SUCH AS DAILY REPORTS TO BALANCE TO AND TO MAKE SURE EVERYTHING IS CAPTURED FOR TRACKING TRENDS FOR PAYMENTS AND LACK OF PAYMENTS. ----- ### "Unhappy with feedback" — 3.0/5 > **Francine** | *16 October 2018* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: Notifications of changes along with educational videos -------------------------------------------- > > **Cons**: The support ticketing center is a JOKE \!\! The issues that we put in the ticketing center are never addressed ,always states in progress and this goes on for weeks. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.co.uk/software/212595/axxess-homecare?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/212595/axxess-homecare) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data