What is Cisco Jabber?

Web conferencing tool that helps businesses with instant messaging, voice & video calls, voice messaging, desktop sharing, conferencing. Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more.

Who Uses Cisco Jabber?

Designed for midsize to large businesses in consulting, finance, healthcare, and other industries, it is a web conferencing tool that provides team messaging, remote collaboration, and more.

Where can Cisco Jabber be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Cisco
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others

About the vendor

  • Cisco
  • Founded in 2010
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 18 others

Cisco Jabber videos and images

Cisco Jabber Software - Cisco Jabber user profile
Cisco Jabber Software - Cisco Jabber video call
Cisco Jabber Software - Cisco Jabber team chat
View 4 more
Cisco Jabber video
Cisco Jabber Software - Cisco Jabber user profile
Cisco Jabber Software - Cisco Jabber video call
Cisco Jabber Software - Cisco Jabber team chat

Compare Cisco Jabber pricing with similar products

Cisco Jabber

N/A
Free Version
Free Trial
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Free Version
Free Trial
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Free Version
Free Trial
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Free Version
Free Trial

Features of Cisco Jabber

  • Electronic Hand Raising
  • Event Management
  • Live Chat
  • Mobile Access
  • Presentation Streaming
  • Real-Time Chat
  • Screen Sharing
  • Two Way Audio & Video
  • Video Conferencing

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Reviews of Cisco Jabber

Average score

Overall
4.3
Ease of Use
4.4
Customer Service
4.2
Features
4.1
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Javier
Javier
Customer Success Manager in Argentina
Verified LinkedIn User
Telecommunications, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

The best unified communications application

5.0 3 years ago

Comments: My experience with Jabber is excellent, no matter where I am, I always have my extension at my fingertips and so I can make or receive calls as if I were in the office. I can also listen to voicemails or access virtual meetings from the same application. This application definitely helps the mobility of people keeping them always connected.

Pros:

Cisco Jabber is an all-in-one application, it gives you the possibility of having your extension on your computer, cell phone or tablet, being able to send messages to your colleagues, share documents, screens, access voicemail or even video conferencing rooms. What more could you want?

Cons:

There is not much to mention here, with the change of look and feel that they are doing in the new version, the user experience will be similar to Webex Teams and this helps the adoption of the solution. Perhaps the only point to mention is that for some cell phones, the application makes them a little slower than normal.

Gareth
Operator in US
Transportation/Trucking/Railroad, 501-1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Cisco Jabber has not kept up with the times

3.0 2 weeks ago New

Comments: It was not the most user-friendly software to use and also not stable.

Pros:

Jabber is a secure messaging service that is used for company internal communications

Cons:

It does not integrate with the other more widely used messaging or video conferencing platforms in the market.

David
IT Analyst in US
Information Technology & Services, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Where did Jabber go?

4.0 3 months ago

Comments: When we used Cisco Jabber, it satisfied our business needs with ease 7 years ago, but with licensing moving to the cloud, it makes the overall solution expansive without giving much value back

Pros:

Cisco Jabber brought great chat and video capability to the PBX platform with little difficulty to deploy it into the environment

Cons:

With everything moving to the cloud, WebEx software is taking over the software adding unnecessary bloatware into the simple environment

Verified Reviewer
VP, Technical Support in India
Verified LinkedIn User
Computer Software, 1,001-5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Decent but not the best

4.0 last month New

Comments: We used Jabber for internal collaboration (primarily for chat communication and occasional screen sharing). It does the job for the most part and is easily able to collaborate and communicate with the team members. While it does the job for the most part, we had our share of problems before moving to Teams

Pros:

The messaging piece of Jabber is simple and easy to use and seamlessly integrates with the single sign-on. The user interface is decent and the application comes with a strong feature set. File sharing, backing up of the messages, group chat, and personalized status are some of the useful features that help in day-to-day collaboration.

Cons:

The experience was not so great and it is even more evident after we started using Teams (and ultimately replaced Jabber). Occasional logging out (going offline), heavy memory consumption, and dropped messages are not uncommon. The call quality is poor and unreliable at times.

Verified Reviewer
Consultant in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

A great collaboration tool with call features similar to VoIP

4.0 3 weeks ago New

Comments: Overall a good team collaboration tool for quick connect within workplace environment like traditional VoIP phones

Pros:

When we started work from home then collaboration issues started and there comes this tool into play. It really is good replacement for office VoIP phones.

Cons:

Sometimes it gets hang while being on call and then you need to restart the application.. not always but it's annoying when it happens