Remote

Easy Remote Work

Comments: Excellent

Pros:

A wonderful platform for employees working Remotely

Cons:

I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee

A go-to EOR system

Comments: I've had a very positive experience with Remote so far, and am looking forward to more work with them. I would recommend Remote to any HR individual considering to expand their buisness to other countries in which they do not have subsidiaries.

Pros:

My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.

Cons:

One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.

Stay away from Remote

Comments: Remote as a global HR platform / company is a joke and and the customer service is absolute appalling! I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices. This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly... Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches.

Pros:

Nothing if I'm honest. There have been nothing but issues from the get go.

Cons:

Support is appalling, their processes are messy, calculations are not clear, nor right.

Great platform for hiring talents across the world

Comments: Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote.

Pros:

Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country.

Cons:

The pricing is a bit high, but taking into consideration the quality of service, it is acceptable.

Alternatives Considered: Deel

Remote is fundamental to Phaidra

Comments: Remote enabled Phaidra to build a global company featuring incredible talent that sit at the intersection of industrials and AI - a rare and hard to find talent pool. We started with Remote when they were a start-up themselves, which meant we grew as a company as they did - and were able to share feedback and see the implementation of new features we requested. The collaboration with Remote continues to be awesome and we intend to have Remote as a strategic partner as we scale.

Pros:

Remote's software enables Phaidra to bring on new talent from almost anywhere in the world. Their support team is helpful and thoughtful in their communication.

Cons:

It would be great to have more transparency into what stage new employees are in during onboarding. Specifics (like if Remote sent the onboarding email, etc.) would be great!