What Is Social Intents?

Live Chat for Microsoft Teams and Slack enables you to chat with website visitors right from Microsoft Teams, Slack, or our web dashboard.

Offer customer service and sales support right from Teams and Slack without the need for another messaging tool.

Who Uses Social Intents?

Live Chat for companies, groups, and schools that already use Microsoft Teams or Slack. Live chat with your website visitors from the communications tools you already use.

Social Intents Details

Social Intents

Founded in 2014

Social Intents pricing

Starting Price:

US$39.00/month
  • Yes, has free trial
  • No free version

Social Intents does not have a free version but does offer a free trial. Social Intents paid version starts at US$39.00/month.

Pricing plans get a free trial

Social Intents Details

Social Intents

Founded in 2014

Social Intents videos and images

Social Intents video
Social Intents Software - Microsoft Teams Chat - thumbnail
Social Intents Software - Slack Live Chat - thumbnail
Social Intents Software - Live Chat for Business - thumbnail
Social Intents Software - For Teams and Slack - thumbnail

Social Intents deployment and support

Support

  • FAQs/Forum
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)

Training

  • Documentation
  • Videos

Features of Social Intents

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Centre Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Forms
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Tracking
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management

View full list of Customer Service Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Centre Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk Software

  • @mentions
  • API
  • Activity Dashboard
  • Activity Tracking
  • Auto-Responders
  • CRM
  • Calendar Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Content Management
  • Customer History
  • Customisable Branding
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Interaction Tracking
  • Live Chat
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Offline Form
  • Proactive Chat
  • Progress Tracking
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Surveys & Feedback
  • Tagging
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Video Conferencing
  • Website Visitor Tracking
  • Workflow Management

View full list of Live Chat Software

Alternatives to Social Intents

More Social Intents alternatives

Reviews of Social Intents

Read all 5 reviews

Average score

Overall
5
Ease of Use
5
Customer Service
5
Features
4.6
Value for Money
4.8

Reviews by score

5
5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Joshua S.
Joshua S.
Front-end Web Developer in US
Verified LinkedIn User
Education Management, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Social Intents powered our COVID-19 Success Story

5 last year

Comments: While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pros:

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Cons:

The built-in analytics are somewhat limited.

Alternatives Considered: PHP Live!

Reasons for Switching to Social Intents: Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.

James H.
Director in Canada
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Perfect solution, easy to integrate and best online support I've ever had!

5 last year

Comments: I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pros:

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons:

We are yet to find anything missing or anything that doesn't meet our high standards.

Baylor M.
Front Desk Assistant in US
Education Management, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great support

5 last year

Pros:

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons:

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Kenny D.
Call Center Manger in US
Government Relations, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Collaboration

5 last year

Comments: Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pros:

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons:

Was not initially able to support our volume. This was corrected quickly.

Alternatives Considered: Zendesk

Switched From: NICE CXone

Russell L.
Web Developer in UK
Education Management, 1,001-5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

DC's use of Social Intent

5 last year

Comments: We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic.

Pros:

Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running.

Cons:

Could have a few more facilities out of the box.