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Superchat
Superchat Overview:
What is Superchat?
Superchat gives businesses the tools they need to communicate efficiently. The messaging platform helps businesses from different industries create unique customer experiences. Our unified inbox combines channels like WhatsApp, Instagram, E-Mail etc. in one software. Superchat also allows sending personalized WhatsApp newsletters that are GDPR-compliant and tailored to your target group, using WhatsApp automations, chatbots and much more.
Who Uses Superchat?
Superchat can be used by any company, regardless of the industry in which it operates.
Where can Superchat be deployed?
Cloud-based
On-premise
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Overall rating
See all reviews
Based on 282 reviews
Reviews sentiment
Positive
97%
Neutral
1%
Negative
2%
Starting Price
€79.00
Per User, Per Month
Free trial
About the vendor
- SuperX
Superchat support
- Phone Support
- 24/7 (Live rep)
- Chat
Countries available
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Albania, Andorra, Austria, Belarus, Belgium
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Albania
- Andorra
- Austria
- Belarus
- Belgium
- Bosnia & Herzegovina
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Faroe Islands
- Finland
- France
- Germany
- Gibraltar
- Greece
- Greenland
- Guernsey
- Hungary
- Iceland
- Ireland
- Isle of Man
- Italy
- Jersey
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Malta
- Moldova
- Monaco
- Montenegro
- Netherlands
- North Macedonia
- Norway
- Poland
- Portugal
- Romania
- Russia
- San Marino
- Serbia
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Türkiye
- Ukraine
- United Kingdom
- Vatican City
- Åland Islands
Languages
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English, French, German, Spanish
Features of Superchat
Other great alternatives to Superchat
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Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
Communication Management
Real-Time Monitoring
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Top rated features
CRM
Interaction Tracking
Top rated features
Support Ticket Management
Ticket Management
Top rated features
Live Chat
Real-time Consumer-facing Chat
Top rated features
Activity Dashboard
Client Management
Top rated features
Call Logging
Call Recording
Top rated features
Live Chat
Real-time Consumer-facing Chat
Capterra verified reviews for Superchat
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Overall rating
Based on 282 reviews
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Ben
Managing Director in UK
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
"Overall, a very disappointing experience."
4 February 2026
New
We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally.
During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating.
What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor.
Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds.
To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used.
Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns.
Pros:
Helpful initially, [sensitive content hidden] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business.
Cons:
System was completely down for 8 days during our trial period
Issues repeatedly blamed on Meta rather than taking ownership
Incorrect claim that downtime was caused by a non-payment, which was untrue
Poor communication and lack of reassurance when problems arose
No clear explanation provided for the outage
Risk to businesses relying on WhatsApp for inbound leads
Continuous card payment authority makes cancellation difficult
Required to pay a full 12-month contract despite service failure and non-use
Reviewer Source
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Simon
Founding Director in UK
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
"You've got to check out Superchat!"
14 October 2024
I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.
Pros:
The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat!
Cons:
There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan.
Reviewer Source
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Martin
CEO in UK
Entertainment, 11–50 Employees
Used the Software for: 6-12 months
"SuperChat for Entertainment & Hospitality"
14 August 2024
Overall, very good and it's a system we consider to contribute positively to our business
Pros:
Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond
Cons:
After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity
Reviewer Source
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Rick
Owner in UK
Real Estate, 2–10 Employees
Used the Software for: 1-5 months
"Great communication platform"
11 July 2024
Pros:
It's a stylish platform which seems to work well
Cons:
None yet but only started using the platform recently
Reviewer Source
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Thomas
CEO in Germany
Financial Services, 2–10 Employees
Used the Software for: 1+ year
"Revolutionizing Communication with Secure and Efficient Features"
31 October 2024
Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient.
Pros:
I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us.
Cons:
While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences.
Reviewer Source
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