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Userlist
Userlist Overview:
What is Userlist?
Userlist is the best way for SaaS companies to send onboarding emails, segment their users based on their behavior, and see where their customers get stuck in the product. Choose the right channel (email or in-app messages) to deliver the right message at the right time.
Who Uses Userlist?
Small-to-medium sized SaaS businesses and founders
Where can Userlist be deployed?
Cloud-based
On-premise
View 5 more
Starting Price
US$99.00
Per User, Per Month
Free trial
About the vendor
- Userlist
- Founded in 2017
Userlist support
- Phone Support
Countries available
Show more details
Afghanistan, Albania, Algeria, American Samoa, Andorra
Countries available
Countries where the product is available. Note: Customer support may not be accessible in that country.
- Afghanistan
- Albania
- Algeria
- American Samoa
- Andorra
- Angola
- Anguilla
- Antigua & Barbuda
- Argentina
- Armenia
- Aruba
- Australia
- Austria
- Azerbaijan
- Bahamas
- Bahrain
- Bangladesh
- Barbados
- Belarus
- Belgium
- Belize
- Benin
- Bermuda
- Bhutan
- Bolivia
- Bosnia & Herzegovina
- Botswana
- Brazil
- British Virgin Islands
- Brunei
- Bulgaria
- Burkina Faso
- Burundi
- Cambodia
- Cameroon
- Canada
- Cape Verde
- Cayman Islands
- Central African Republic
- Chad
- Chile
- China
- Colombia
- Comoros
- Congo - Brazzaville
- Congo - Kinshasa
- Cook Islands
- Costa Rica
- Croatia
- Cuba
- Curaçao
- Cyprus
- Czechia
- Denmark
- Djibouti
- Dominica
- Dominican Republic
- Ecuador
- Egypt
- El Salvador
- Equatorial Guinea
- Eritrea
- Estonia
- Eswatini
- Ethiopia
- Falkland Islands
- Faroe Islands
- Fiji
- Finland
- France
- French Guiana
- French Polynesia
- Gabon
- Gambia
- Georgia
- Germany
- Ghana
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Guam
- Guatemala
- Guernsey
- Guinea
- Guinea-Bissau
- Guyana
- Haiti
- Honduras
- Hong Kong SAR China
- Hungary
- Iceland
- India
- Indonesia
- Iran
- Iraq
- Ireland
- Isle of Man
- Israel
- Italy
- Jamaica
- Japan
- Jersey
- Jordan
- Kazakhstan
- Kenya
- Kiribati
- Kuwait
- Kyrgyzstan
- Laos
- Latvia
- Lebanon
- Lesotho
- Liberia
- Libya
- Liechtenstein
- Lithuania
- Luxembourg
- Macao SAR China
- Madagascar
- Malawi
- Malaysia
- Maldives
- Mali
- Malta
- Marshall Islands
- Martinique
- Mauritania
- Mauritius
- Mayotte
- Mexico
- Micronesia
- Moldova
- Monaco
- Mongolia
- Montenegro
- Montserrat
- Morocco
- Mozambique
- Myanmar (Burma)
- Namibia
- Nauru
- Nepal
- Netherlands
- New Caledonia
- New Zealand
- Nicaragua
- Niger
- Nigeria
- Norfolk Island
- North Macedonia
- Northern Mariana Islands
- Norway
- Oman
- Pakistan
- Palau
- Palestinian Territories
- Panama
- Papua New Guinea
- Paraguay
- Peru
- Philippines
- Poland
- Portugal
- Puerto Rico
- Qatar
- Romania
- Russia
- Rwanda
- Réunion
- Samoa
- San Marino
- Saudi Arabia
- Senegal
- Serbia
- Seychelles
- Sierra Leone
- Singapore
- Slovakia
- Slovenia
- Solomon Islands
- Somalia
- South Africa
- South Korea
- Spain
- Sri Lanka
- St Helena
- St Kitts & Nevis
- St Lucia
- St Martin
- St Pierre & Miquelon
- St Vincent & the Grenadines
- Sudan
- Suriname
- Sweden
- Switzerland
- Syria
- São Tomé & Príncipe
- Taiwan
- Tajikistan
- Tanzania
- Thailand
- Timor-Leste
- Togo
- Tonga
- Trinidad & Tobago
- Tunisia
- Turkmenistan
- Turks & Caicos Islands
- Tuvalu
- Türkiye
- US Virgin Islands
- Uganda
- Ukraine
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
- Uzbekistan
- Vanuatu
- Vatican City
- Venezuela
- Vietnam
- Wallis & Futuna
- Yemen
- Zambia
- Zimbabwe
- Åland Islands
Languages
Show more details
English
Features of Userlist
Other great alternatives to Userlist
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Top rated features
Onboarding
User Onboarding
Top rated features
Asynchronous Learning
Learner Portal
Top rated features
Multiple Projects
Project Planning/Scheduling
Top rated features
Chat/Messaging
Discussions/Forums
Top rated features
No features have been rated by reviewers for this product.
Top rated features
Document Generation
Skills Tracking
Top rated features
Customer Management
Health Score
Top rated features
Mobile Access
Real-Time Notifications
Top rated features
Activity Tracking
Health Score
Capterra verified reviews for Userlist
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Overall rating
Based on 6 reviews
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Jonny
Director in UK
Verified LinkedIn User
Online Media, 2–10 Employees
Used the Software for: 6-12 months
"Flexible marketing automation for software startups"
28 September 2020
Pros:
Userlist is a great tool that allows you to build compelling email sequences to nurture and engage your customers and trial users without getting too bogged down in the nitty gritty of marketing automation.
When using competing tools I had a tendency to overthink my behaviour based emails, but Userlist's slick and simple design allows me to focus on what matters - creating emails that really engage users on my site.
Yet the apparently simplicity is deceptive - under the hood there's plenty of power and flexibility to get clever with your sequences when you want to, while keeping things simple and intuitive for your everyday campaigns
Cons:
I'd like a little more details in the reporting over time
Reviewer Source
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Userlist Response
6 October 2020
Thanks so much for this great review, Jonny. We're thrilled to have you as a customer
Michael
Founder in Spain
Computer Software, Self Employed
Used the Software for: 2+ years
"A great tool for sending automated messages to your customers based on their usage."
12 November 2020
Pros:
UserList is such a great tool to build automatic email sequences based on customer's behaviour. Integrating into our systems was super easy and they have a great API to send customer data like custom events and such. We also use it to send email newsletter broadcasts to all our customers
Before we used Intercom but we weren't happy with that at all and way too expensive. After implementing UserList the software was paying for itself already after a couple of days. Conversions went up and expansion revenue kicked in.
UserList is very easy to use and looks wonderful. The messages that my customers are seeing look great as well.
Cons:
Nothing I can think of right now. UserList has all the features we need right now. It is also cheaper than the alternatives.
Reviewer Source
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Userlist Response
18 November 2020
Thank you so much for this great feedback, Michael. It's been a pleasure to have you as a customer over the years!
Aaron
Marketing Director in US
Sports, 51–200 Employees
Used the Software for: 6-12 months
"Great Product, Great Team"
22 September 2020
We've had a very good experience with Userlist. Because their marketing website did such a good job laying out what was possible with the tool, we've been able to accomplish everything we set out to do. And we're excited to expand our use in the future.
Pros:
- Easy to use
- Well-designed interface
- Excellent documentation and helpful guides
- Personal customer support
- All the features you need without the fluff/complexity of most software
Cons:
No real cons that I can think of. This category of software always involves a decent amount of work to get things up and running, but they made that process easy for us.
Reviewer Source
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Userlist Response
29 September 2020
Thank you so much for trusting your customer messaging with us, Aaron. It's a pleasure to have you as a customer at Userlist! Warmest regards, Jane & Benedikt.
Christian
Founder/CEO in US
Verified LinkedIn User
Computer Software, Self Employed
Used the Software for: 6-12 months
"The only and best emailing platform built for SaaS founders"
22 September 2020
Pros:
Userlist was trivially easy to integrate in my Rails app, made setting up all the onboarding emails I knew I should've been doing all along a breeze, and makes it fun to test new ideas without needing to redeploy my entire application. It's amazing!
Cons:
I think there's an opportunity for Userlist to be going through their users campaigns and offering consulting to improve results.
Reviewer Source
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Userlist Response
29 September 2020
Thank you so much for the review and the feedback, Christian. It's been amazing to have you as a customer. Warmest regards, Jane & Benedikt.
Daniel
Founder in Hong Kong
E-Learning, 2–10 Employees
Used the Software for: 6-12 months
"One of the Most Important Aspects of Setting up a SaaS Business SOLVED"
22 September 2020
If I build another SaaS, Userlist will be one of the few no-brainers that I will use again. I'd also be crazy not to mention the customer service aspect: one of the [SENSITIVE CONTENT HIDDEN] spent several hours with me (across several weeks!) debugging my own email server's deliverability issues. Outstanding customer service A+++
Pros:
The core value proposition is customer messaging via email. In this aspect, Userlist knocks it out of the park. After months of knowing I needed to set up an onboarding email sequence, I finally took the plunge and signed up for Userlist. Within 2 hours I had everything set up technically... *and* I had implemented a complete onboarding email sequence according to industry best practices (which they guide you in writing).
What had been on my mind for a long time was implemented so quickly, and just as everyone said it would, an onboarding sequence had a tremendous impact on user activation / retention (+20%).
Since then, I've implemented several additional email sequences to capture even more value from the tool.
Cons:
There is no mobile application - so all interactions are through their desktop web application.
Reviewer Source
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Userlist Response
6 October 2020
Thanks so much for this detailed review, Daniel. We're so glad to have you as a customer!
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