Codapay

Very Satisfied customer

Comments: The ongoing help and the speedy responses and conclusions I get from yourself are outstanding , nothing is too much trouble and is dealt with very efficiently and the communication is brilliant

Pros:

The efficiency of the product and the easy access use of the software

Cons:

I don`t have no cons for Coda Pay as it does exactly what I want it to efficiently

Review

Comments: Overall experience is really good. Aware of areas that we need looking into and are very willing to rectify any issues. Really supportive and helpful.

Pros:

Processes are quick, straight forward and it is very user friendly. Importing of hours and new starters is really easy. Opportunity to run multiple companies through it effortlessly, as well as pay methods. Also nice to look at. Worker portal is useful and the reports by and large are really helpful.

Cons:

The core error issue when processing payroll can hold things up for us. Also initial training on how to use the system I feel could be a slightly better. Initial set up of having to transfer all worker data over ourselves troublesome.

Clockwork Contracting

Pros:

Easy access friendly to use. Quick payrun processes run payroll in minutes

Cons:

Can sometimes be buggy however the dev team I speak with help immediately

Really reliable and straightforward system

Comments: Overall I'm happy with the current care we receive, our account manager is really knowledgeable and has helped us many times. I like the system and I'm happy to be using it.

Pros:

I like the ease of use of the system. I inherited the program from the previous head of finance and not everything was included in the handover, fortunately, the system allowed me to learn really quick as it's very straightforward.

Cons:

Not being able to phone someone when the problem needs fixing there and then. Ticket system is good and I'm happy to have lots of articles to read through if needed, however, sometimes help is required urgently.

A great and easy-to-use product

Comments: Overall, we are very happy with Codapay. The team were and still are very helpful, and are happy to receive feedback and suggested improvements to the system. They have made a number of small changes that we requested within a very short period of time to help with our use of the system. Most payroll software 'does what it says on the tin', which Codapay obviously does, but the added value of actual people who will work with you to improve your processes is what makes this a brilliant product and company to work with.

Pros:

Using this software, you can clearly see that it has been developed by people that understand the needs of high-volume payroll operators. Hours & new starters are easy to import, and there are plenty of validation points where the software will tell you if information is missing or incorrect. Processing payroll is nice and simple, and again will highlight any unusual results. The interface is clean and easy to navigate, although it sometimes feels like a few too many clicks to get to some places. The reporting is a great feature of the software, with numerous reports to use when analysing your data. The Service Desk is great, very responsive, and really helps to monitor the issues you have raised and the progress of them in their system.

Cons:

Some parts do feel a bit too 'technical' for the average user. Some wording could be changed to layman's terms to make it clearer what you should do at certain points, especially when trying to correct errors on the automatic submissions. However, once you know what to do, its easily managed. As mentioned previously, you sometimes have to move through a number of screens to get to where you need to be - specifically the new Banking Module, although I understand this is a new feature, and may be improved in future.