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What is Zoom Phone?

Built on Zoom's easy, reliable, and secure platform, Zooms full-featured cloud phone consolidates all business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).

Who Uses Zoom Phone?

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

Zoom Phone Software - 1
Zoom Phone Software - 2

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Reviews of Zoom Phone

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.2
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Julijana
Julijana
Head of Central Ops in Portugal
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Greatest VoIP Service

5.0 2 months ago

Pros:

We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls).

Cons:

The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks.

Andrew
Andrew
Chief Operating Officer in US
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Great Value Service

4.0 3 years ago

Comments: While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user.

Pros:

My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user.

Cons:

While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue.

Carter
Cost reduction consultant in US
Financial Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Recently switched and in love!

5.0 2 months ago

Pros:

My corporate head office just onboarded ZOOM Phones and I could NOT be happier. The reliability of our previous system left much to be desired. We have had 100% improvement in communication since switching! Thank you ZOOM!

Cons:

I have absolutely no complaints but they force me to write in this box 🤍

Shanta
CEO in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Complete Train Wreck

1.0 6 months ago

Comments: We were double billed at the beginning and when we requested the second account be closed, it was set to cancelation pending and never changed or refunded. When we attempted call tickets they were never answered. When I called, I would hold from 30-45 minutes each call and several times my call was dropped once answered and I would have to start the process over again. The customer service reps were not fluent in English and read standard responses from a notebook, none of which actually addressed our issues. There was no way to escalate and when we finally received follow ups they still did not address the issues or answer the questions.

Pros:

We were pleased to be given the option of using a phone app instead of standard desk phones given the nature of our business.

Cons:

The setup process was confusing, call routing and other functions very unclear and hard to set up, customer service completely non-existent.

Verified Reviewer
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Break the Microsoft & Google Stronghold

5.0 3 years ago

Comments: Our users like their phones again, and they are actually using them. We also have accurate call logs for the first time in many years.

Pros:

Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none.

Cons:

Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end.