GoodAccess

Affordable Pricing & Great Customer Service

Comments: I have a great overall experience

Pros:

The software was straightforward to use. It takes minutes to set up, and best of all, it has very affordable pricing

Cons:

We have 10 team members currently using it and I do not have any complaints so far.

A great value VPN at a reasonable price

Comments: Overall I've been happy with GoodAccess. I've been with them since they were smaller and it's been nice to see them add in powerful features that help to simplify our infrastructure.

Pros:

I like the simplicity of the UI in the dashboard. There are a lot of powerful options, but I'm not overwhelmed. It's intuitive to use. I like being able to manage port forwarding. I also like being able to configure systems within the dashboard that I can share with other members of our team.

Cons:

I didn't like having to purchase a minimum number of seats to get the features we needed. We don't use all of the seats, so it feels like that could be a better experience for the customers.

GoodAccess

Comments: The system provides access to other systems and is a consistent product.

Pros:

GoodAccess is an easy to use application and generally consistent. Customer service has been very helpful.

Cons:

Updates can be challenging at times but have been successful.

VPN of choice for our Remote workers

Comments: Overall experience has been great, even though the company is not based in North America, anytime I had a question or concern and reached out I had a prompt response back from their customer support.

Pros:

Great customer service, reliable and simple to use. Their system is much simpler to set up then the other companies I had tried and perfect for what our company needs are.

Cons:

Wish they offered custom packages for fewer than 10 users needing access.

Good Access

Comments: Excellent! Eve has been our go to, if she didn't know the answer, she would find someone that did. Very helpful!

Pros:

Customer Service, hands down, the best, quick responses and very helpful. The auto start is also very helpful, when you log on in the morning, the program starts working!

Cons:

When there is a product update, the program doesn't work, you have to log off and update, restart and then run the program. Having an email sent prior to the update so we can make sure all the employees know they have to update and restart for the program to work effectively.

Protecting Digital Resources With GoodAccess

Pros:

I like how GoodAccess protects our digital resources. I like that GoodAccess houses best security features.

Cons:

I have used GoodAccess for long and no dislikes.

Very good VPN for remote teams and controlled access

Comments: We have been very happy with the reliability of the service, we added an extra team to this service once we evaluated the product using our first team. We find the connectivity and stability of connections stable, we have users across multiple countries and experience has been very good.

Pros:

Teams can share the same public IP address, team administration is very straight forward using the portal with very good security controls that can be used. Teams can have multiple gateways which adds good redundancy.

Cons:

Adding users to teams needs to be done in chunks, for smaller teams this makes it difficult as we end up with unused licences. It would be really good to add or remove 1 user at a time as our team sizes grow slowly.

Securitng Devices and Networks Easily With GoodAccess

Pros:

GoodAccess is a great endpoint protection and helps when it comes to managing computer and cybersecurity.

Cons:

GoodAccess has all we need as a security tool and no complaints.

Brilliant and secure VPN access

Comments: They allowed us to carrying on working seamlessly during Covid and after, for our home workers.

Pros:

We started using Good Access during Covid when our entire workforce started home working. They were a good price point compared to their competition and one of the only ones that allowed for a small team and use a fixed IP Address. During Covid, Good Access were a live saver for our company and without them, we simply would not have been able to work. The VPN is very simple to setup, using either the Good Access application or by exporting OpenVPN configuration files. Some of the new features such threat detection and mapping connections have been amazing and very well done. All in all a very good company to use when a VPN access is required.

Cons:

Some of our staff have had issues with the Good Access application to gain access to the VPN. Their support was great in talking us through it though and offering alternative solutions to get us up an running.

Should be called Great Access!

Comments: GoodAccess provides us a service to connect hundreds of remote sites to a network for streaming audio/video, video conferencing and remote access. Our use case is high bandwidth during peak times but this has not been an issue with their gateways being able to handle the load without a problem. In the rare times that we have had some issues their support has been very responsive and immediately addressed the issue.

Pros:

GoodAccess is Great! It was the only hosted VPN solution we found that allowed the flexibility to connect our specific equipment to provide site to site access in the way we needed. Most other VPN providers focus mainly on individual users wanting VPN to get around geographic restrictions and anonymous Internet use. While that is certainly important and also provided by good access, our use case was different but also supported.

Cons:

The price has increased since we initially started using good access, but we recognize the cost of everything has increased due to recent inflation worldwide. Pricing is still competitive with others even with the increases. We have had to pass on the increased costs to our customers.

Very Good Service They Provide!

Comments: The experience is the best, this is the first VPN Static IP provider that I used and never regret using it.

Pros:

I like the ease of using the software, Stability and Good Service it gives.

Cons:

The Customer service is not 24/7 I guess. I need to wait 12 hours for a representative to respond when I had a little problem.

Game-Changer

Comments: It had a very user-friendly interface and was very easy to use.

Pros:

As far as functionality is concerned, it exceeds my expectations. Everything I need is here, from dedicated IP/server to security. My expectations were truly raised by Good Access.

Cons:

It would be nice to have 24 hour chat support. It would be great if you could integrate that.

Good Access VPN

Comments: Overall, GoodAccess is fulfilling all the requirements we have, no issues with connections, no issues with the apps. Will be interesting to see if new features or features suggested will be implemented in the future.

Pros:

We have just moved over to Good Access a few month ago after using a different service for the past 2 years. After a lot of research we have find a solution, which is suitable for a small sized business and covers all the features we'd require. It was very easy to implement Good Access, they have very detailed knowledge base available on their website, which made the roll out much easier. They even had information about the MSI deployment, which I found very useful as that was also something we needed.

Cons:

The trial period was not long enough. After the trial finished, certain functionalities broke as they got stuck, when we continued with the basic package, which didn't include the extra features. Needed the help desk to have the stuck premium features removed - this was resolved swiftly though

Highly recommended

Pros:

I'm very happy with GoodAccess, it has proved to be a very reliable and stable VPN solution for our team. I particularly like the easy set up (for both users and administrators), the well designed intuitive team dashboard and client app, and excellent customer service and support.

Cons:

I can't think of anything. We did have an edge case user access bug that was resolved quickly and is resolved long term with the addition of SCIM which they have recently added.

Great for our team

Comments: Great. GoodAccess is so easy to start using it, had no complaints or feedback from our team. We switched from another service and are happy with the results.

Pros:

The team setup, is easy to add a gateway and add our team into it.

Cons:

No problems so far, our team has no negative comments towards it.

easy to use and setup

Comments: great and easy, also great customer support

Pros:

as the IT set up person I can recommend this for large organizations considering how easy is to setup

Cons:

it needs more accurate gateways, not a deal breaker

Perfect as static gateway for globally distributed team

Comments: Consistently excellent.

Pros:

Price, ease of use, ease of setup, compatible with all operating systems.

Cons:

Weird random avatar assignment when new users are activated.

The most reliable connection!

Comments: We are a remote team located in different countries. Working with GoodAccess has made our work easier and more efficient than other services we have tried.

Pros:

In my experience, GoodAccess is the most reliable VPN. Its stability is what stands out the most - I've been able to maintain a consistent and strong connection, making remote work smooth, unlike other VPNs that I have tried in the past. Also, the interface is user-friendly and easy to navigate.

Cons:

So far, it's all positives and no negatives, which is quite a feat for any VPN service in my book.

The Most Effective VPN Software For Small Businesses.

Comments: This product is just what we need as most of us work from home. It makes it possible for us to work securely and remotely.

Pros:

Its user interface is quite intuitive. It was effortless and quick to set up. The remote access option is a game-changer and a top-notch VPN. Another essential feature is the inexpensive price.

Cons:

My team loves it to the fullest, and there aren't any flaws yet.

GoodAccess is a good VPN solution for a home user, as well as a corporate one.

Comments: We started using GoodAccess in our company after the migration from the "VPN Office" product by VPNStaticIP. Since most of our software development team works remotely (and/or from home), this service is exactly what we need to be able to monitor and secure the access to our internal company resources.

Pros:

What we like the most is the ability to use OpenVPN technology and be able to configure the connection parameters ourselves. For a home user this is not of a significant importance, but for a corporate customer this is crucial. Also the support staff were always helpful in the few occasions that we needed them.

Cons:

To be honest, there is not much not to be liked. Initially the back-end was lean on features (like port-forwarding for example). but as time passes more and more of these get added to the overall package. And even some original ideas that we didn't expect or require but might use in the future.

The perfect VPN package for a startup

Comments: We've been using GoodAccess on a daily basis for almost a year, and it's been no fuzz and only one very short downtime, so all in all I believe for what you're paying - it's unmatched!

Pros:

GoodAccess offers multiple ways of connecting, which helps an IT admin a lot, as deploying to different devices and users is very simple and quick.

Cons:

The only thing I don't like about the profiles generated, is that they don't come with auto login! I'm sure there's a quick fix to this, it doesn't really make a difference.

Lightweight, Intuitive and Versatile VPN solution

Comments: Very impressed from the outset, they made the whole process quick and easy.

Pros:

We came across Good Access when we were trying to identify a simple way to provide our NOC with a single centralised IP address across multiple regions, without impacting upon their latency or requiring them to jump through hoops. The solution delivered in spades and was adopted quickly by all members of the team who have been extremely impressed with how intuitive the solution is whilst maintaining a minimum impact on their connections.

Cons:

At the moment we havent really encountered any specific issues, it is delivering for us on a daily basis.

GoodAccess was the simple and efective solution when pandemic hits

Comments: We solved the possibility to let our employees work from home and being connected to our office, its something we were looking for because of corona and in the end helps us to grow better.

Pros:

The software was just too simple to set and work properly, we were looking for fast, secure and quality audio transmition and we are so happy that GoodAccess was recomended to us so our agents can reach phone calls with the clients via voip provider using the office ip from their home and that was what we need during pandemic. What I have to mention is the service which is always helpfull and never blame us as we were experinced with a lot of other companies.

Cons:

We didnt realize yet, there could be something missing. At least for our use

Excellent VPN service

Comments: We are using GoodAccess to have an easy-to-use VPN server to access several devices for remote assistance. We require a 24/7 stable connection which is offered by GoodAccess. Great overview and access logs and easy installation.

Pros:

User-friendly software that is very easy to use and set up. Excellent customer service that helps to solve every question immediately. In-depth technological knowledge and immediate response. Great product to use!

Cons:

None, everything is working as it should be. The development team is making regular updates.

We use GoodAccess at XDENT

Comments: With GoodAccess, the connection is as fast and stable as in the office. I see the biggest advantage in easy administration of users and systems.

Pros:

Our developers use Good Access for remote connection to our servers. Mainly in the covid time, when all of them are working from home.

Cons:

As I know, our developers do not have any issue with it.