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CommPeak VoIP Service

CommPeak VoIP Service

What is CommPeak VoIP Service?

Premium-quality connection for calls from any place in the world. 10 PoPs around the globe, connection via local providers, and 24/7 support. DID numbers for local presence anywhere. Adjustable bandwidth for teams of any size keeps the voice quality high during multiple concurrent calls. Transparent per-second billing makes it easier to plan budgets up to small details, save on international calls, and reach broader audiences. Special offers for large voice traffic.

Who Uses CommPeak VoIP Service?

Service providers and retailers with high volume contact centers. International businesses of all sizes with diverse call destinations, be it a retail company or an IT giant.

CommPeak VoIP Service Software - Dashboard
CommPeak VoIP Service Software - Multi GEO
CommPeak VoIP Service Software - Multi location
CommPeak VoIP Service Software - Stats

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Reviews of CommPeak VoIP Service

Average score

Overall
4.7
Ease of Use
4.8
Customer Service
4.6
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
74%
4
26%
Zyra Joy
Zyra Joy
CSR in Philippines
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Reliable and User Friendly

5.0 12 months ago

Pros:

The technology provided meets or surpasses call quality criteria, displaying an amazing level of clarity and dependability during contact sessions. The tool's dependability provides constant and flawless communication, which results in better user experiences. Furthermore, the tool provides a variety of customized pricing options, allowing customers to select plans that meet their individual needs and budgetary constraints. Furthermore, the tool's customer service team is well-known for being responsive and helpful. They are proactive in resolving client concerns, challenges, and technological issues, resulting in high user satisfaction. Their rapid aid and support add to a great overall user experience, further cementing the tool's reputation as a dependable and user-centric communication solution.

Cons:

Certain parts of customer service help need to be improved, most notably boosting responsiveness and accountability in interactions with users. It is widely understood that proactive actions must be taken in order to respond to consumer inquiries, complaints, and difficulties in a more timely and responsible manner. The goal is to foster a culture of trust and dependability by actively engaging users and keeping open lines of communication. Customers would obtain the necessary assistance and support in a timely manner, ensuring their requirements are addressed with attentiveness and a sense of responsibility, resulting in a more pleasant and gratifying user experience.

Ziya
Advanced Systems Engineer in Belgium
Electrical/Electronic Manufacturing, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Optimize Communication with CommPeak VoIP Service

4.0 last year

Comments: CommPeak VoIP Service has been valuable for optimizing communication, although some features could use improvement.

Pros:

CommPeak VoIP Service offers excellent call quality, reliability, and flexible pricing options. The customer support team is also responsive and helpful.

Cons:

The user interface could be more intuitive.

abode
IT in Israel
Financial Services, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

ava

4.0 last year

Pros:

Sometimes there is something urgent.You feel like you have someone to talk to, but that doesn't always happen!The response of the support, and the flexibility and understanding that we have requested,

Cons:

All kinds of new systems transfer the responsibility more and more to the customer over time,And this allows the customer to spend almost an entire day with Compic's systems and not have time to do other things,And also the matter of recurring issues,Let's say it was fixed today, after a few days, it happens again,

Kally
Operations Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Reliable and quality voice services at an a fraction of cost we spent before

5.0 6 months ago

Pros:

Our overall utility cost has reduced significantly

Cons:

I have no dislike on the product, it has been a smooth journey

Maximiliano
Maximiliano
Salesman in Argentina
Verified LinkedIn User
Retail, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

From Chaos to Clarity: How CommPeak Optimized My Communication Strategy

4.0 last year

Comments: One of the biggest benefits of using CommPeak has been the contact management system. With a large and growing list of contacts, it can be challenging to keep track of everyone and ensure that I'm communicating with the right people at the right times. But CommPeak's system makes it easy to organize my contacts and see their availability, which has allowed me to be more efficient and effective in my communication strategy.In addition, CommPeak's analytics and reporting features have been invaluable in helping me to optimize my communication strategy. By tracking and analyzing my call data, I've been able to see what's working and what's not, and make changes where necessary. This has resulted in stronger relationships with my clients and colleagues, and has had a positive impact on my business overall.

Pros:

I've had a really positive experience with this platform. What I love the most about it is the ease of use. The platform is incredibly intuitive and user-friendly, which makes it a breeze to navigate through. Also, the call quality is really impressive. I've never had any issues with dropped calls or lagging, even when I'm talking to someone on the other side of the world. It's a huge relief to know that I can rely on CommPeak to keep me connected with my clients and colleagues, no matter where they are.In terms of specific functions that I find most helpful, I would say that the analytics and reporting features are top-notch. Being able to track and analyze my call data has been incredibly helpful in optimizing my communication strategy and making sure that I'm meeting my goals. The ability to easily manage my contacts and see their availability is also a huge plus. It's made scheduling meetings and keeping track of important conversations so much easier.

Cons:

One area where I think CommPeak could improve is with its customer support. While the support team is generally helpful and responsive, there have been a couple of instances where I've had to wait longer than I would have liked for a response or resolution to a problem. It would be great if they could improve their response time and ensure that all support requests are handled quickly and efficiently.

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