Who Uses Halo Service Desk?
Ideally suited to companies looking for a mid-market ITIL aligned service desk solution.
What Is Halo Service Desk?
Halo Service Desk is a service desk software solution, designed to be used by anyone. With out-of-the-box functionality such as Incident Management, SLAs, change and project management and real-time project dashboards. Easily customisable, you will be able to stay in sync with one centralised system whilst aligning IT to the business needs.
Halo Service Desk Details
Halo Service Solutions
https://haloservicedesk.com/
Founded 1994
Halo Service Desk Pricing Overview
Halo Service Desk does not have a free version but does offer a free trial. Halo Service Desk paid version starts at US$25.00/month.
Starting Price
US$25.00/month
See pricing details
Pricing Details
Full pricing on our website.
Free Version
No
Free Trial
Yes, get a free trial
Deployment
Installed - Mac
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
Training
In Person
Live Online
Webinars
Documentation
Support
24/7 (Live Rep)
Business Hours
Online
Halo Service Desk Features
Alternative Products
Halo Service Desk Reviews for UK Users
Showing 5 of 7 reviews
Dennis S.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/04/2020
"Super Support tool and team"
Comments: Extremely exciting, every time i check on their release notes to see any new feature that they may have released in their continuous releases.
Pros: The Software has evolved over years to suit business needs across various business lines and it has blended very well, excelling unbelievably. I enjoy their support especially the feeling that you are the only customer they have. Keep up Halo, the sky is the limit.
Cons: The recent re branding majored a lot on Red i prefer blue for service to maintain the cool ambience in the tool.
- Reviewer Source
- Reviewed on 19/04/2020
Stuart B.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 19/03/2019
"Hands down the best helpdesk system available"
Comments: The staff at NetHelpDesk are extremely pleasant to deal. They all know their stuff and treat you as if you're their only customer. Nothing ever seems too much trouble. Implementing the system can require more planning that some off the shelf products, as there are so many features and links between different areas. You could implement the system yourself but we wanted to ensure we got it 100% right so we paid for consultancy and it was worth every penny.
Pros: Fast. Flexible. Reliable. Feature rich. Always evolving. Value for money. Easy to use. Having worked in IT for almost 30 years I've used plenty of IT Helpdesk systems. In the past 10 years our company has reviewed and tested around 25 helpdesk systems and in my opinion nothing currently comes close to NetHelpDesk. I would highly recommend the company and the product.
Cons: Not all features in the windows version have ported to the web version yet but we're seeing features added regularly. The mobile app isn't great but the web version works so well I don't really need the app - although I have heard that a new app is being developed.
- Reviewer Source
- Reviewed on 19/03/2019
Carlos H.
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Overall Rating4/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 20/02/2017
"NetHelpDesk review"
Comments: Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!
Pros: Excellent price-point. Excellent support team. NetHelpDesk helps our support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians and clients.
Cons: I have nothing negative to say about this product
- Reviewer Source
- Reviewed on 20/02/2017
John C.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money4/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 07/12/2016
"NetHelpDesk Software"
Comments:
We trialled NetHelpDesk software after using Hornbill for sometime but disliked the overhaul changes they made so looked into changing our IT service desk Software. We came across NetHelpDesk and began their trial that you can sign up for on their website. We were quickly impressed at how helpful they were in getting in contact with us and making sure that our requirements could be met. We tried a few other software's but ultimatly we went with NetHelpDesk because of their value for money compared to some other pricier software and most importantly the personal feel to every interaction with them throughout the whole process from making sure the trial was going well, through the implementation phase and the support we have received afterwards.
We have even more recently implemented the software across 3 other departments, its not just for IT help desks which makes things a lot easier for all our departments keeping our information in one place.
Pros: the support staff and ease of use
Cons: we didn't start using it sooner
- Reviewer Source
- Reviewed on 07/12/2016
Wojciech M.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/05/2020
"Best help desk software !"
Comments: We are using this software since 2014, we started with Windows app version and moved to web solution. The support is great, we were never left alone with any problem. We decided to choose NHD from many others solutions and it was good shot !
Pros: The Halo service desk gives us ability to have full view for all actions done by our technicians.
Cons: Nothing, it's just working ! There is nothing that I can write wrong about Halo.
- Reviewer Source
- Reviewed on 22/05/2020
