--- description: Discover the benefits and disadvantages of ilert. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ilert Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [ilert](/software/207205/ilert) # ilert Canonical: https://www.capterra.co.uk/software/207205/ilert Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/207205/ilert?page=2) > ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary. > > Verdict: Rated **4.7/5** by 64 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ilert? Companies of any size across any industry that rely on their digital infrastructure being always-on 24/7. ilert is made for Engineering, DevOps, IT Ops and Support teams. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 64 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: iLert - **Location**: Köln, Germany - **Founded**: 2011 ## Commercial Context - **Starting Price**: €0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: ilert is offered across four pricing plans, outlined below. A free trial is available. • Free: €0 per user per month (up to 5 users). • Professional: €19 per user per month billed annually and €24 per user per month billed monthly. • Scale: €39 per user per month billed annually and €49 per user per month billed monthly. • Enterprise: Contact ilert directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, German - **Available Countries**: Albania, Andorra, Anguilla, Antigua & Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia & Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 67 more ## Features - Alerts/Notifications - Availability Management - Calendar Management - Calendar Sync - Communications Management - Incident Reporting - Mobile Access - On Call Scheduling - Real-time Scheduling - Reminders - Reporting & Statistics - Scheduling - Status Tracking - Third-Party Integrations ## Integrations (65 total) - AWS Budgets - AWS Lambda - AWS Personal Health Dashboard - Amazon CloudWatch - Amazon SES - AppDynamics - AppSignal - Autotask PSA - Auvik - Catchpoint - Checkly - Checkmk - Cisco Meraki - Cloudflare - Cortex XSOAR ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Incident Management Software](https://www.capterra.co.uk/directory/31332/incident-management/software) ## Related Categories - [Incident Management Software](https://www.capterra.co.uk/directory/31332/incident-management/software) - [Scheduling Software](https://www.capterra.co.uk/directory/30087/scheduling/software) - [Calendaring Software](https://www.capterra.co.uk/directory/32297/calendar/software) ## Alternatives 1. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.co.uk/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [Datadog](https://www.capterra.co.uk/software/135453/datadog-cloud-monitoring) — 4.6/5 (357 reviews) 4. [Site24x7](https://www.capterra.co.uk/software/168192/site24x7) — 4.7/5 (344 reviews) 5. [PagerDuty](https://www.capterra.co.uk/software/125693/pagerduty) — 4.6/5 (219 reviews) ## Reviews ### "Ilert Review after 9-12months Usage" — 5.0/5 > **Junaid** | *30 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Automated Phone Call - (Customizable Initial Call Delay) Simple Interface with Less clutter > > **Cons**: Automated Voice sounds like Robot No Dark Mode No Enhanced Reporting (Identify Trends of reoccurring issues) Scheduling Needs Improvement ----- ### "Easy notifications with customizable preferences" — 5.0/5 > **Simon** | *20 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: really like the easy-to-use notification system, where each user can choose their own preferred notification types. > > **Cons**: The only limitation I’ve noticed is that ilert doesn’t yet integrate with all of the services we use. While the existing integrations work well, having broader native support would make the platform even more valuable. ----- ### "TechRisk Manager" — 4.0/5 > **Leonid** | *24 August 2025* | Financial Services | Recommendation rating: 9.0/10 > > **Pros**: It's easy and fast to setup. It's easy to navigate around. I have all the needed integrations. And decently looking app > > **Cons**: 1. No "live alerts" webpage (dashboard) 2. No "dark mode" (yeah, I stare at a screen 14 hours a day and prefer dark mode) > > Overall - good experience with the webservice. Some things definitely can be polished but everything is on acceptable level. ----- ### "Best tool for our On-Call duty" — 5.0/5 > **Thomas** | *18 August 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: It's a very reliable tool with many features to manage our on-call duty services. The On-Call duty timetable is the best and flexible I noticed in comparisson with competitors. > > **Cons**: There is not that much I don't like. The only thing was, that there was an introduction of new call flows, which needs action to been taken. This should have been done automatically. ----- ### "Simple & effictive alerting solution" — 5.0/5 > **Paul** | *18 August 2025* | Retail | Recommendation rating: 9.0/10 > > **Pros**: It simplicity and clear concept with the separation between Alerts \& incidents (we used pagerduty before and it was confusing) > > **Cons**: The feature and price balance between the Pro and Scale plan. Some features in the pro plan we do not require but some features in the Scale plan sound very appealing but not for the price of the Scale plan. > > In general we are happy with ilert. It really increased the quality of our systems and it was fully accepted by our team members. ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.co.uk/software/207205/ilert?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/207205/ilert) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data