--- description: Discover the benefits and disadvantages of Soprano. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Soprano Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Conversational Marketing Software](/directory/31562/conversational-marketing-platform/software) > [Soprano](/software/207036/soprano) # Soprano Canonical: https://www.capterra.co.uk/software/207036/soprano Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/207036/soprano?page=2) > Leading cloud communications provider for global enterprise and mission-critical messaging with low-code and no-code implementation. > > Verdict: Rated **4.8/5** by 9 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Soprano? Soprano Connect is trusted by some of the world’s largest enterprise and government organisations, including across critical sectors such as healthcare, banking, logistics, utilities and insurance. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 9 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Soprano Design ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Please contact Soprano Design for pricing details. - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Afghanistan, American Samoa, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Brazil, British Virgin Islands and 105 more ## Features - 2-Way Messaging - Alerts/Notifications - Automated Responses - Campaign Analytics - Campaign Management - Campaign Planning - Campaign Scheduling - Chat/Messaging - Contact Management - Content Management - Customisable Templates - Customizable Fields - Event Triggered Actions - File Sharing - Mass Texting - Message Personalisation - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Personalisation - Real-Time Chat - Reporting & Statistics - Reporting/Analytics - SMS Marketing - SMS Messaging - Scheduled Messaging - Template Management - Workflow Management ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software) ## Related Categories - [Conversational Marketing Software](https://www.capterra.co.uk/directory/31562/conversational-marketing-platform/software) - [Email Marketing Software](https://www.capterra.co.uk/directory/30013/email-marketing/software) - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) - [Cloud Communication Platform](https://www.capterra.co.uk/directory/31362/cloud-communication-platform/software) - [Internal Communications Software](https://www.capterra.co.uk/directory/31014/internal-communications/software) ## Alternatives 1. [Bitrix24](https://www.capterra.co.uk/software/113540/bitrix24) — 4.2/5 (986 reviews) 2. [Project Broadcast](https://www.capterra.co.uk/software/1059384/project-broadcast) — 4.9/5 (647 reviews) 3. [SlickText](https://www.capterra.co.uk/software/155430/slicktext-com) — 4.8/5 (268 reviews) 4. [Twilio](https://www.capterra.co.uk/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 5. [Text Request](https://www.capterra.co.uk/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "BT Texting tools review" — 5.0/5 > **Issiaka** | *18 December 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The text messaging platform is user-friendly and has adequate functions to schedule tasks and modify users' profiles. The unit price of messages is ridiculously low, allowing some services to increase the usage of this system above all forms of communication. I found the support service very efficient, and the staff there are very helpful and knowledgeable. > > **Cons**: This system is not integrated into any of our other systems and requires constant monitoring of staff leavers and new. > > I have been using and managing this system since 2017 and have advised the Health Board to keep it, despite the acquisition of other integrated Healthcare texting tools. It is just very convenient to use. ----- ### "My experience with Soprano" — 5.0/5 > **Bernard** | *18 December 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: It wsa very professional and helpful. The agents helped resolve my problem with the email message to text > > **Cons**: I can't think of anything at the moment. Since they helped resolve the problem I can't think of a negative. > > It was professional and was what was needed. At that time I had tried various people to try and get this issue sorted out. ----- ### "All rounded product" — 5.0/5 > **Suresh** | *24 September 2025* | Utilities | Recommendation rating: 9.0/10 > > **Pros**: Customer Support is amazing, the ease of doing business with is also great. The Soprano technical team is always engaging and ready to support us when required. They offer bespoke solutions to our requirements and always there to support where they can and if not they will suggest alternatives. > > **Cons**: We struggle with Whispir reporting, we are heavy users of the platform and different parts of the business uses different components. We wanted 1 stop shop to be able to review the volumes, triggerred by workspace etc which is seems to be challenging. > > Overall, it's a great experience working with Whispir, we have been using the platform for over 7+ years and I could say that it's always a breeze to work with whispir team. ----- ### "service & support has been appreciated" — 4.0/5 > **Cynthia** | *23 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: \[sensitive content hidden\] has been a great support to our team - specifically when onboarding new instances as required, \& general Q\&A. > > **Cons**: Frequent Whispir maintenance (unplanned) caused our teams to lose confidence in the AU Whispir platform ----- ### "Dynamic product with reliable support" — 5.0/5 > **Rozanne** | *18 December 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Soprano offers services which are easy to use and of great value for money. Really enhances the customer's business experience. Soprano's customer support is very prompt and efficient. > > **Cons**: There was nothing that I can point to say that I liked the least. The services were good and it was easy to collaborate with the Soprano team. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/207036/soprano?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/207036/soprano) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data