--- description: Discover the benefits and disadvantages of PBS Systems. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PBS Systems Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Car Dealer Software](/directory/20005/auto-dealer/software) > [PBS Systems](/software/2059/pbs-dms) # PBS Systems Canonical: https://www.capterra.co.uk/software/2059/pbs-dms Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/2059/pbs-dms?page=2) > Our DMS tool helps auto dealers manage customer relationships, increase vehicle sales, and promote sustainability. > > Verdict: Rated **3.9/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PBS Systems? We offer tailored solutions for auto groups of every size, from large enterprises to small dealerships, to supercharge efficiency, fuel growth, and ensure stability. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 11 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: PBS Systems - **Founded**: 1988 ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact PBS Systems for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French - **Available Countries**: Bahamas, Barbados, Bermuda, Canada, Jamaica, St Lucia, St Martin, Trinidad & Tobago, United States ## Features - Accounting - Activity Dashboard - Contact Database - Contact Management - Customer Database - Data Import/Export - Document Management - Document Storage - Email Management - Financing Management - For Automotive Dealerships - Inventory Management - Lead Capture - Lead Management - Lead Qualification - Lease Tracking - Quotes/Estimates - Real-Time Data - Reporting/Analytics - Sales Floor Management - Service Department - Task Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Car Dealer Software](https://www.capterra.co.uk/directory/20005/auto-dealer/software) ## Related Categories - [Car Dealer Software](https://www.capterra.co.uk/directory/20005/auto-dealer/software) - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Car Dealer Accounting Software](https://www.capterra.co.uk/directory/31296/auto-dealer-accounting/software) ## Alternatives 1. [Xero](https://www.capterra.co.uk/software/169561/xero) — 4.4/5 (3292 reviews) 2. [abcoa Deal Pack](https://www.capterra.co.uk/software/96249/abcoa-deal-pack) — 4.8/5 (135 reviews) 3. [Frazer](https://www.capterra.co.uk/software/34553/frazer-auto-dealer-software) — 4.7/5 (150 reviews) 4. [CDK Global](https://www.capterra.co.uk/software/122988/cdk-global) — 4.1/5 (207 reviews) 5. [Blackpurl](https://www.capterra.co.uk/software/153782/blackpurl) — 4.9/5 (18 reviews) ## Reviews ### "Reliable and User-Friendly System with Room to Modernize" — 4.0/5 > **Christine** | *27 April 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: What I liked most about PBS Systems is how reliable and user-friendly it is, especially given how long we’ve been using it. It’s a system that feels familiar and easy to navigate, which makes day-to-day operations smooth and efficient. Over time, it has continued to improve—particularly with integrations into other software we use, which has made workflows more connected and streamlined. I also really appreciate the customer service; the support team is responsive, knowledgeable, and genuinely helpful when issues come up. > > **Cons**: What I liked least about PBS Systems is that it feels a bit behind compared to more modern CRM platforms, especially in terms of technology and overall innovation. While it’s very functional, some features and the interface don’t feel as up-to-date or as flexible as newer systems on the market. This can make certain processes less efficient than they could be with more advanced tools. > > Overall, my experience with PBS Systems has been very positive. It’s a reliable and user-friendly platform that has supported our operations for many years. The familiarity of the system makes it easy for our team to use efficiently, and ongoing improvements—especially with integrations into other software—have made it even more valuable over time. While it may lag slightly behind newer CRM systems in terms of technology and innovation, it still performs well for our needs. Combined with excellent customer service, PBS Systems continues to be a dependable and effective solution for our business. ----- ### "pbs" — 5.0/5 > **Verified Reviewer** | *21 August 2018* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: very easy to use. switched over from cdk and this is very user friendly > > **Cons**: some of the search functions I do not like a whole lot ----- ### "PBS allows us to calculate vehicle payments, and incorporate service and parts with accounting" — 5.0/5 > **Barrie** | *20 January 2022* | Automotive | Recommendation rating: 8.0/10 > > **Pros**: PBS allows us to calculate new or used vehicle payments in the sales department. We can easily locate a customer record or find information on a vehicle using the stock number or last 6 of the VIN number. We can also submit credit applications through the built-in RouteOne link with relative ease. > > **Cons**: With our DMS in the past, we had shortcuts to generate work orders or add regularly used service jobs or labour lines. PBS does not have any shortcuts so the work order write up process takes longer than expected. ----- ### "PBS kills efficiency in the Fixed-OPS dept at point of sale" — 3.0/5 > **rob** | *24 December 2021* | Automotive | Recommendation rating: 1.0/10 > > **Pros**: Customer service, they always pick up the phone. They're not always helpful but they always pick up the phone. PBS seems to work well for the Sales Dept. Management functions and reporting are at your finger tips, easy to find and easy to use, we used ADP/CDK in the past and the PBS Management functions are much easier to use. > > **Cons**: Very time consuming at point of sale in Fixed-Ops. It is like working with one arm tied behind your back, way too much mouse moving and clicking vs key board commands. When we first started using PBS, I remember feeling like we were 1 person short and I still feel like that today, 4.5 years later. If Parts and Service advisor efficiency was tracked the same way that our Service Tech efficiency is tracked and Dealer Principals/Managers could see what the lack of efficiency was costing, I don't think PBS would be in as many dealers. We used ADP/CDK before and we had complaints about that program as well but ADP/CDK is hands down faster and more efficient than PBS at the Service/Parts counters. PBS is much easier to use behind the scenes when it comes to reporting or Management functions but as a Parts Manager, I would choose a higher efficiency at my parts/service advisors desks 10 out of 10 times. PBS also kills efficiency in Shipping/receiving. It takes 3-4 times as long for my Shipper/receiver to receive freight with PBS than with ADP/CDK and as a result we find ourselves constantly behind with returns and other functions in our Shipping/Receiving Dept. > > Overall experience has been a good one but there are some glaring deficiencies that make this DMS the wrong one for me. If you have a large fixed-Ops Dept, I would advise contacting Dealers that are on PBS directly and getting their take on it before signing a contract. I know PBS was less expensive than ADP/CDK when we signed on but I'm not convinced the trade-off was worth it. ----- ### "PBS is a very effective DMS System for Us" — 5.0/5 > **Bill** | *21 October 2021* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: You don't really need any or many other 'bolt-on' systems to manage your dealership effectively. One stop shop for all their modules\! Vehicle Deal Mgmt, Dispatch, Vehicle Inspection Mgmt, Service Quotes(incl. parts avail. and pricing.) Tire Storage etc. I user can help influence the software enhancements....and see them implemented in a timely manner. > > **Cons**: They haven't included Technician service pictures/video portal for customer/service advisors yet ...but I hear it is coming soon \! > > Very effective, easy to teach and use. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/2059/pbs-dms?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/2059/pbs-dms) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nb | | ----- ## Structured Data