--- description: Discover the benefits and disadvantages of Pypestream. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pypestream Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Pypestream](/software/205673/pypestream) # Pypestream Canonical: https://www.capterra.co.uk/software/205673/pypestream Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/205673/pypestream?page=2) > Pypestream is a cloud-based, patented AI-powered automation solution that enables leading brands to resolve customer issues instantly. > > Verdict: Rated **4.8/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Pypestream? Companies with high customer communication volume in the following industries: Streaming \& Wireless, FinServ, Healthcare, Travel, Insurance, and Direct-to-Consumer/e-Commerce ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Pypestream - **Location**: New York, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$5,000.00 - **Pricing Details**: Please contact Pypestream directly for pricing information. - **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Portuguese, Spanish - **Available Countries**: United States ## Features - AI Copilot - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Escalation - Audience Targeting - Automated Routing - Chat/Messaging - Chatbot - Code-free Development - Communication Management - Complaint Monitoring - Customer Database - Customer Segmentation - Dashboard - Engagement Tracking - Feedback Management - File Sharing - Human Handover - Knowledge Base Management - Live Chat - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Natural Language Processing - Negative Feedback Management - Pre-Configured Bot - Predictive Analytics - Process/Workflow Automation - Quality Management - Queue Management - Reporting/Analytics - SMS Messaging - Sentiment Analysis - Speech Recognition - Survey/Poll Management - Surveys & Feedback - Text Analysis - Virtual Personal Assistant (VPA) - Workforce Management ## Integrations (11 total) - Bazaarvoice - BigCommerce - Coupa - Docusign - Freshchat - Google Maps - Instagram - Meta for Business - Salesforce Service Cloud - ServiceNow - Twilio ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.capterra.co.uk/directory/31596/conversational-ai-platform/software) - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1755 reviews) 2. [Tidio](https://www.capterra.co.uk/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Lime Connect](https://www.capterra.co.uk/software/131558/userlike-live-chat) — 4.6/5 (647 reviews) 4. [inconnect](https://www.capterra.co.uk/software/164772/omnichannel) — 3.9/5 (19 reviews) 5. [Birdeye](https://www.capterra.co.uk/software/152997/birdeye) — 4.7/5 (703 reviews) ## Reviews ### "Sleek User Experience, easy to deploy for business users and citizen development" — 4.0/5 > **Verified Reviewer** | *6 July 2020* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Easy to build out a basic bot, good resources and documentation about general features, knowledgeable and helpful staff. Quick to deploy and easy to get non technical users started on developing. Proactive team who are interested in new feature requests and helping make the software more user friendly. > > **Cons**: Difficult to control access and no current ability to control publishing new chatbots, so any developer in our company could publish to any Pypestream chatbot. Not very comprehensive reporting/analytics functionalities out of the box but this is improving over time > > All interactions with Pypestream team members have been great, their customer success team go above and beyond to ensure the success of Pypestream deployments. ----- ### "Great capabilities coupled with the right roadmap" — 5.0/5 > **Carl** | *21 July 2020* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: We began our journey with Pypestream before many of the advanced features were GA. Once live, the services team guided us through a quick and easy migration, promoting our capabilities from keyword based scripting to advanced NLU. The results were great and I was impressed with the painless process as very little training data was needed. Great product and extremely knowledgeable practitioners at Pypestream. Additionally, the OOTB call center experience was top notch and exactly what we needed. > > **Cons**: At the time we began with Pypestream, a developer UI did not exist. Working in files required a bit of a learning curve for my team. During our engagement we partnered with Pypestream to design an intuitive UX. I’m eager to see what has been developed. > > Great experience ----- ### "Pypestream use" — 5.0/5 > **Satya** | *11 August 2020* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and easy to develop. Easy to integrate with any apps. > > **Cons**: Browser specific sometimes. Cookies and session related issues > > Excellent ----- ### "Flexible, highly customizable product with stellar support team" — 4.0/5 > **Jacqui** | *26 June 2020* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The best thing about Pypestream's bot is that it is incredibly flexible and can easily integrate with many other platforms and APIs. They are constantly building in new features/functionality, and so far have been able to help us customize solutions for just about every business need. If there is a vision you have, or something you want the bot to automate, Pypestream will 9 out of 10 times be able to make it happen. > > **Cons**: Pypestream has evolved a lot since I first began, so many of the features/capabilities that I felt were missing have been added. For example, the ability to add/change keywords in the NLU (natural language understanding) solution was a big step forward, though it is still somewhat technical and ill-advised to do without considerable training. It's also something that some clients may not want control over, but if you do want that control, there is definitely a learning curve. Also, though Pypestream allows for very granular tracking, their data/reporting solution could use some refining. I think it is on their road map to provide more sophisticated/real-time dashboards, but that is one feature that I still think they can improve on. > > Overall, working with Pypestream has been a great experience. The team has truly gone above and beyond to make sure the product meets our needs, and to help us come up with ideas/solutions for improving the automated experience. They are true business partners and experts at what they do. ----- ### "Pypestream Review" — 5.0/5 > **Caitlin** | *29 June 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The docusign integration was a HUGE accomplishment and is allowing us to make our document signing more efficient and streamlined. We are going to be closing a huge gap in the time forms typically take to be mailed , signed and returned. > > **Cons**: The only con is that it seemed to take a huge amount of work for our IT team on the back-end systems. That may not be the fault of the software itself, but maybe the software our company currently has is making things more difficult than we originally anticipated. > > Our overall experience with Pypestream so far has been great. We are not yet live, but should be up and running in the next couple of weeks. The biggest impact has been the Pypestream and Docusign integration. I believe this unique feature is going to solve so many problems for so many companies. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/205673/pypestream?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/205673/pypestream) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data