---
description: Discover the benefits and disadvantages of SAP Commerce Cloud.  Learn the software price, see the description, and read the most helpful reviews for UK business users. 
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Commerce Cloud Pricing, Cost & Reviews - Capterra UK 2026
---

Breadcrumb: [Home](/) > [eCommerce Software](/directory/3/ecommerce/software) > [SAP Commerce Cloud](/software/205275/sap-commerce-cloud)

# SAP Commerce Cloud

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> Grow fearlessly without limits and offer an agile e-commerce experience based on deep, real-time customer insights.
> 
> Verdict: Rated **4.4/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SAP Commerce Cloud?

Designed for organizations of all sizes and in all industries who want a single solution to deliver consistent, personalized commerce experiences across channels and devices.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 7 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 3.9/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Pricing Details**: Please contact SAP directly for pricing information.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, Germany, Ireland, United Kingdom, United States

## Features

- API
- CRM
- Catalog Management
- Channel Management
- Content Management
- Customer Touchpoints
- Data Security
- Discount Management
- Electronic Payments
- Email Marketing
- Inventory Management
- Inventory Tracking
- Mobile Access
- Multi-Location
- Order Management
- Promotions Management
- Real-Time Data
- Reporting & Statistics
- Returns Management
- Reviews Management
- SEO Management
- Search/Filter
- Shipping Management
- Shopping Cart
- Third-Party Integrations
- Web/Mobile App Development
- Website Management
- eCommerce Management

## Integrations (1 total)

- SAP Analytics Cloud

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [eCommerce Software](https://www.capterra.co.uk/directory/3/ecommerce/software)

## Related Categories

- [eCommerce Software](https://www.capterra.co.uk/directory/3/ecommerce/software)
- [Multi-Channel eCommerce Software](https://www.capterra.co.uk/directory/31281/multi-channel-ecommerce/software)
- [Headless eCommerce Platforms](https://www.capterra.co.uk/directory/32175/headless-ecommerce-platform/software)
- [Order Management Software](https://www.capterra.co.uk/directory/30225/order-management/software)
- [B2B eCommerce Platform Software](https://www.capterra.co.uk/directory/31821/b2b-ecommerce-platform/software)

## Alternatives

1. [Shopify](https://www.capterra.co.uk/software/83891/shopify) — 4.5/5 (6667 reviews)
2. [WooCommerce](https://www.capterra.co.uk/software/187800/woocommerce) — 4.5/5 (1040 reviews)
3. [Wix](https://www.capterra.co.uk/software/169007/wix) — 4.4/5 (10606 reviews)
4. [Squarespace](https://www.capterra.co.uk/software/143461/squarespace) — 4.5/5 (3384 reviews)
5. [PrestaShop](https://www.capterra.co.uk/software/134005/prestashop) — 4.3/5 (331 reviews)

## Reviews

### "Improved Data Organization" — 5.0/5

> **Oliver** | *10 November 2025* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Previously, we had separate systems for catalogs, orders, and customer service, which greatly complicated management. With SAP Commerce Cloud, everything is now unified. I can manage products, prices, and promotions from a single location, and changes are reflected immediately across all channels, both on the web and in our mobile app. One of the things I value most is the flexibility, because we can personalize the customer experience based on their profile, purchase history, or even location. This has helped us increase conversions and improve customer satisfaction. Its price isn't the cheapest, but I feel its value for money is right.
> 
> **Cons**: The integration with the SAP ecosystem (such as S/4HANA or Customer Data Cloud) is excellent, but when you need to connect with external tools like third-party CRMs or specific marketing platforms, the process isn't always as seamless.
> 
> The platform provides me with real-time reports and analytics on sales, user behavior, and product performance. This has allowed me to adjust prices, promotions, and inventory immediately based on demand. It has improved my organization at work, making me more productive.

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### "Sap review" — 5.0/5

> **Subina** | *11 December 2025* | Banking | Recommendation rating: 9.0/10
> 
> **Pros**: Highly Customizable, Yet Structured, Strong B2B Feature Set, Scalability and Performance, Unified Commerce Functionality
> 
> **Cons**: Complexity \& Steep Learning Curve, Heavy Development Effort, Maintenance \& Upgrade Complexity, Cost \& Resource Requirements

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### "customizable storefronts and product configurations" — 4.0/5

> **Verified Reviewer** | *13 May 2023* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: Offers powerful search capabilities, including faceted search and auto-suggest and provides real-time analytics and reporting.
> 
> **Cons**: Limited customization options outside of the provided interfaces and workflows.

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### "Reseña SaP Commerce Cloud" — 4.0/5

> **Verified Reviewer** | *11 October 2023* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Integración, Incrementa la eficiencia a la hora de dsarrollar o configurar la herramienta, Herramienta poderosa para categorizar, catalogar, especificación de productos, promociones, etc.
> 
> **Cons**: Puede ser dificil de implementar, lentitud en carga de productos debilitan la experiencia de usuario, quizas mejorar la integración con herramientas no-SAP.
> 
> Robusta solución para e-commerce, definitivamente hace que sea una herramienta importante para desplegar y usar en una organización dedicada al comercio electrónico.

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### "Feature rich and easy-to-customize eCommerce platform" — 4.0/5

> **Arvind Kumar** | *27 February 2021* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10
> 
> **Pros**: 1. In terms of features, it is ahead of all of its competitors
2. It comes with accelerators (pre-built storefronts) that are almost production-ready which accelerates TTM (Time To Market).
3. It comes bundled with integration templates for many SAP products e.g. ERP, Marketing, CPQ, C4C etc.
4. This is built with open source technologies (e.g. Spring, Tomcat etc.) and therefore it is easy to find resources with relevant experience. 
5. The documentation is rich, and from time to time, the engineering/marketing teams organize webinars, release feature videos, publish blogs etc.
> 
> **Cons**: Earlier they used to have a dedicated Q/A (Question/Answer) website called, experts.hybris.com and it was extremely popular among Hybris (SAP Commerce) developers. The contributions from experts were so strong that for most of the questions, developers used to get a solution within an hour. However, probably as part of the cost-cutting process, SAP migrated it to answers.sap.com which is not dedicated to Hybris (SAP Commerce) and also not as attractive as experts.hybris.com. Most of the experts stopped contributing immediately and some stopped doing so after a few weeks. Ever since this migration, Hybris (SAP Commerce) developers have been struggling for solutions. A simple proof is that more than 70% of Hybris (SAP Commerce) questions on answers.sap.com are unanswered for over a year. As a result, many developers have been switching to other platforms since this migration. SAP must be spending 10 times more money on the marketing of SAP Commerce than the amount of money needed to support the dedicated platform but it seems SAP will realize this when it will be already too late to repair the damage.
> 
> Undoubtedly, SAP Commerce is the leader in eCommerce platforms. SAP has been doing a great investment in keeping this platform ahead of its competitors by bringing a lot of innovation required to meet the demands of fast-changing information technology and shopping trends of customers.

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## Links

- [View on Capterra](https://www.capterra.co.uk/software/205275/sap-commerce-cloud)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/275495/SAP-Commerce-Cloud/> |
| en-AE | <https://www.capterra.ae/software/205275/sap-commerce-cloud> |
| en-AU | <https://www.capterra.com.au/software/205275/sap-commerce-cloud> |
| en-CA | <https://www.capterra.ca/software/205275/sap-commerce-cloud> |
| en-GB | <https://www.capterra.co.uk/software/205275/sap-commerce-cloud> |
| en-IE | <https://www.capterra.ie/software/205275/sap-commerce-cloud> |
| en-IL | <https://www.capterra.co.il/software/205275/sap-commerce-cloud> |
| en-IN | <https://www.capterra.in/software/205275/sap-commerce-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/205275/sap-commerce-cloud> |
| en-SG | <https://www.capterra.com.sg/software/205275/sap-commerce-cloud> |
| en-ZA | <https://www.capterra.co.za/software/205275/sap-commerce-cloud> |
| fr | <https://www.capterra.fr/software/205275/sap-commerce-cloud> |
| fr-BE | <https://fr.capterra.be/software/205275/sap-commerce-cloud> |
| fr-CA | <https://fr.capterra.ca/software/205275/sap-commerce-cloud> |
| fr-LU | <https://www.capterra.lu/software/205275/sap-commerce-cloud> |

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