Conexiom

Great product, saves us time and money!

Comments: Great experience and great people. They save us a lot of money, and they are very helpful in helping to identify ways to improve automation. The relationship is mutually beneficial, and the more Conexiom we are able to use in our company, the more money we'll save.

Pros:

I like the ease of use, compatibility with email and various ways the system is able to interact with our system. The reporting is also very nice and allows me to track our progress with order automation.

Cons:

The process of setting up, testing, and making a customer go live can be difficult. There seems to be a little bit of disconnect between the programmers, and the account manager. I hope they figure out how to bridge this gap soon.

Best program for automated order-entry.

Pros:

It is user-friendly, accurate, simplifies work, allows more time to perform other important and urgent tasks.

Cons:

I can't think of anything I like least about Conexiom.

Order Entry

Comments: It is working better each day for me when sending to Conexiom to enter orders for me as I am in meetings and would not otherwise have time in the day to enter the orders I am getting.

Pros:

On a really busy day I send orders to Conexiom and I know it is done no worries.

Cons:

mapping with older orders and sometimes I needed more mapping of a PO, and it was timely

Conexiom for Esker Replacement

Comments: Overall, the experience has been positive. We've seen a marked improvement in both cycle time for order processing and order entry error rates. This has translated into an improved customer experience.

Pros:

The integration with SAP is solid and a huge benefit. It slotted in well with our processes and has improved our order entry time greatly. The functionality also helps identify order discrepancies that are easily identified to help reduce errors and has a benefit to the overall order to cash cycle. In addition, the support we received from the team at Conexiom during and following the deployment of the software has been excellent.

Cons:

Potential improvements to API functionality (lookup of SAP tables in certain fields etc) would be a benefit. Also, the ability to check against SAP for address fields for account determination would be great.

Excellent Value for the Money

Comments: Overall, the experience has been wonderful. We're able to process sales orders faster, with fewer errors, reducing our labor and RMA costs associated with manual data entry.

Pros:

The using the service, we were able to reduce the number of sales orders that had to be manually entered by half. The service itself has been extremely reliable. We haven't had many issues with downtime and the communication from Conexiom has been great.

Cons:

The customer portal could stand a few more features. It would be nice to see a listing of all documents processed in one pane. Instead, we have to look at documents on a per customer or per vendor basis.

Conexiom

Comments: GREAT! All of the team members have been SO helpful when it comes to customizing the logic to match what a REAL CSR would do!

Pros:

Reducing order entry errors. I enjoyed the peace of mind it gave with reading the document exactly to what the customer needed.

Cons:

That it doesn't adapt to different style of documents. Sometimes a customer will place a PDF order, and another time they might place an excel file. It doesn't happen often, but we did have one account that had different layouts and we had to decide to make 2 accts or change the customer.

Easy to use as long as your customers are onboard!

Comments: Once all the parameters are mapped and you have your customer's buy-in, then the system works well, thus saving time for my CSR team.

Pros:

Mapping is similar to crystal report parameters.

Cons:

Integration was slow due to misunderstanding upfront.

Solid choice for automating order entry

Pros:

Integration was easy but time consuming. This is a good thing. It takes time to accurately go through all of the small decisions you make on a specific customer. Their process for setup is very thorough. Once everything is set, you are off to the races. Orders go in smoothly and quickly without mistakes.

Cons:

The main interface is easy to use, but is not immediately intuitively obvious.

Conexiom helps us to use our resources to manage customers and their orders

Comments: It has been a pleasure working with our project leader, and the sales team before the implementation.

Pros:

The flow of Conexiom uses our EDI VAN to process orders as we do with other customers using EDI. This provides us with the ability to standardize how things are processed in our ERP system. Once learned, the flow is very intuitive and it will scale as we grow.

Cons:

Custom parts are not easily transferred into Conexiom, although the logic would be very difficult to translate it anyway, so there is still some interaction with customer service. We are just installing it now, so our exposure is limited.

Great tool for structuring data

Comments: Conexiom has helped us take unstructured POs from our customers and structure them into a format readable by our XML import process. We have automated thousands of orders, but we've not reached the top of our opportunity. The support provided by their account reps, customer success teams, and mapping support is phenomenal.

Pros:

Conexiom's ability to accommodate complex logic alongside their AI/ML technologies allows the users to build a solution to fit their needs.

Cons:

Conexiom's portal is basic and limited. A user cannot have multiple portal logins open at the same time, which causes problems when needing to multi-task within the portal.

Conexiom

Pros:

The time savings with data entry and the refocus of our manpower has been a positive impact on our daily functions. We received excellent assistance from our implementation manager, [sensitive content hidden]. There was some confusion in the beginning with regard to the role that Technical Plus had in the implementation process. But once we understood each one's part, it became easier to move along in the process.

Cons:

In the initial meetings, the sales team demonstrated a feature of Conexiom that I was eager to use. Only to find out later that it wasn't available to us because of our ERP system.

Revelation

Comments: Our business has been growing and so has the paperwork. We have manually printed out invoices, written term dates and entered all the data into our ERP. Conexiom has been a light at the end of the tunnel. Not only do our major vendor invoices flow directly to our ERP, processing customer tickets is quicker as well. In a couple of days, we have saved our AP team several hours. Wonderful support team to go along side a fantastic product

Pros:

Once our connections were in place, testing was a process that was clear to follow. Our implementation manager [sensitive content hidden] was fabulous and ready to guide and answer questions.

Cons:

My technical experience was limited when we started this process. At first, I was very intimidated by the technical aspects. [sensitive content hidden] was very patient and made sure that mapping and other areas we were not familiar became clear for our implementation team.

Conexiom - order entry automation

Comments: There was a need for automation of data entry of our customer PO's into order management. This has replace most of our order entry and we are continuing to work towards adding more partners onto the platform.

Pros:

The ability to view alerts for amending PO's, accepting them, or rejecting all together. The dedicated 2 week sprint for on-boarding!

Cons:

Initial on-boarding model was not effective, but has since been corrected and a new on-boarding or sprint methodology has been implemented that works great!

Conexiom is a great solution

Comments: We are new users and just finished implementation and this company made the whole experience easy. They problem solve and keep things on track. Conexiom provided more than auto payable solution for us and we are excited about working with them.

Pros:

It's easy to use and allows you to manage how you want the work to flow.

Cons:

No Cons. If we asked for it, Conexiom made it happen.

Conexiom Review

Comments: Conexiom is on of our strongest third party digital partners that is customer facing. We love working with [SENSITIVE CONTENT HIDDEN]. They play the largest part in making our business what it's become.

Pros:

The best part of the software is it's functionality but that is only realized because of the people that have helped us develop solutions that meet our customers expectations over the years. Without the individuals on our account and their deep knowledge of our business needs and their ability to translate that into meaningful code, I'm not sure we would use this service for as many things as we do.

Cons:

The cost is probably the most challenging item. It can also be difficult to manage the change management aspects of adjusting data entry personnel to this new way of doing things.

Conexiom - Ease of Doing Business

Comments: My Sales person was extremely helpful in getting me face time with developers for investigating other uses for Conexiom. The overall experience is excellent because they listen and are patient with the users.

Pros:

I like that Conexiom is customizable and flexible meeting my customer needs to send orders via PDF, MS Excel or PDF. It is very easy to work with the technical team to get results and setup new accounts with the mapping templates. I have trained several of my staff to be independent in setting up accounts. It allows us to spend time doing customer care instead of order entry!

Cons:

I think that there are aspects of other offerings such as Direct Connect that still need a lot of work. It is an area that I am interested in, but need more research to find the right portal customer/platform to use it.

Automation for Order Acknowledgements and Accounts Payable

Comments: Overall our experience with Conexiom is all positive. We had difficulties initially with the implementation team assigned to our project. We shared our concerns with the Conexiom team and the issues were resolved quickly.

Pros:

The AI learning feature is impressive. Once we have "taught" the software to discern key data points on the forms, the upload directly to our ERP is seamless.

Cons:

The expense. The automation definitely reduces labor, but we've not achieved a significant ROI greater than the implementation and subscription expense.

Excellent Software Program

Comments: User friend, simple process, great support

Pros:

It is very user friendly. The process is simple. This software allows our customer service department to focus more on the customer versus order entry.

Cons:

I like everything about the program. Easy to use, great support

Great solution!

Pros:

Conexiom is a powerful service for order automation with our company. Conexiom supports all aspects of integration, creation of mapping strategies, and continues to expand the options available to us. Their continued development and growth in solutions supporting our business objectives firmly establishes Conexiom as a partner in our business.

Cons:

Reporting is a challenge, however, it will take both of our companies and a third party to reach solution. I know Conexium will be ready when we are.

Conexiom Order Automation

Comments: Our overall experience with Conexiom has been very positive. They are a valued partner.

Pros:

Conexiom allowed us to automate data entry required for order entry, helping evolve our sales function from order takers to order makers.

Cons:

I would like to see better reporting, and the system struggles if the customer changes their behavior (e.g. how they enter the address on their PO).

Great tool when you get consistent data from your vendor!

Comments: Conexiom makes it so much easier to process vendor SPAs. It has been a tremendous help when onboarding new team members.

Pros:

When submitting files to Conexiom to process they are returned in a matter of minutes. Making mapping changes is very simple. The monthly reports are great for keeping an eye on usage and team member compliance.

Cons:

The hardest part was the setup of the various vendors. However, one you set them up there is no maintenance unless the vendor changes the file format..

Conexiom

Comments: We automate and customize our customers interaction with our business. Its a win for everyone.

Pros:

Automating a manual processes. Customers can submit purchase orders to our group and they are automatically converted to an order. It's a huge time savings!

Cons:

I wish there were an easier way to communicate with the mapping team when something isn't right. We currently update the mapping in the portal, which is fine. It would be nice to have a to have more 2 way communication.

Werner Conexiom Experience

Comments: Overall experience has bee phenomenal. We are using Conexiom for PO processing, AP Invoice processing and SPA processing.

Pros:

Onboarded 100+ customers in just under three months. Productivity gains saved hiring three people in customer service. Integration was easy to Eclipse. Customer support was fantastic.

Cons:

Mapping SPA's was very difficult compared to mapping PO and AP invoices. So many different formats and specifics needs for SPA's made it difficult.

Great software to automate your order without programing

Comments: the software could improve company overall automation level, and we are implementing stage 2 now.

Pros:

Easy to use, easy to deploying, flexible to change the logic. We used on PO, Invoice, Order confirmation, etc.

Cons:

Not software itself, but we internally inside rep has adoption issue, and we are fixing this.

Ideal tool to increase the digital footprint in a company

Comments: It was harder at the beginning as we were onboarding many customers on Conexiom platform and the Conexiom (the company) had limited resources to keep up the same pace. As far as the company settled properly across Europe, the problem was solved

Pros:

Strong technology to automate the O2C process through SFA process using text files

Cons:

Weak OCR capabilities as the platform failed many times mapping JPEG files for instance