Who Uses Bigin by Zoho CRM?

Bigin is ideal for small and micro businesses that are looking to move away from inefficient spreadsheets and other legacy sales tools to manage their customer relationships.

What Is Bigin by Zoho CRM?

Bigin helps small businesses move away from spreadsheets and get started with a CRM solution that is truly built for their needs.

Bigin by Zoho CRM Details

Zoho

https://www.zoho.com

Founded 1996

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Bigin by Zoho CRM pricing overview

See pricing plans

Bigin by Zoho CRM has a free version and offers a free trial. Bigin by Zoho CRM paid version starts at US$7.00/month.


Starting Price

US$7.00/month See pricing details

Free Version

Yes

Free Trial

Bigin by Zoho CRM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Bigin by Zoho CRM Features

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management

View full list of CRM Software

  • Business Card/Badge Scanning
  • Calendar/Reminder System
  • Contact Management
  • Document Storage
  • Email Management
  • Forecasting
  • Interaction Tracking
  • Lead Management
  • Lead Qualification
  • Live Chat
  • Marketing Automation
  • Quotes/Estimates
  • Reporting/Analytics
  • Sales Pipeline Management
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of CRM for Small Businesses

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • CRM
  • Calendar Management
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Committee Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Event Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Grant Management
  • Interaction Tracking
  • Membership Management
  • Mobile Access
  • Real Time Notifications
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Third Party Integrations
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Workflow Management

View full list of Charity CRM Systems

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Cataloguing/Categorisation
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • FAQ
  • Forecasting
  • Interaction Tracking
  • Knowledge Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Reminders
  • Reporting & Statistics
  • Request Escalation
  • Routing
  • Sales Forecasting
  • Sales Reports
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Task Management
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management
  • XML / RSS

View full list of Online CRM Software

Bigin by Zoho CRM Alternatives

More Bigin by Zoho CRM alternatives

Bigin by Zoho CRM Reviews for UK Users

Read all reviews

Overall rating

4.1/5

Average score

Ease of Use 4.7
Customer Service 3.6
Features 3.8
Value for Money 4.3

Review software

Share your experiences with other software buyers.

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Manivarman A.
Manivarman A.
Customer Success Manager
Hospital & Health Care, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/07/2020

"Simple Things reach great lengths"

Comments: It has been an awesome experience with the product as well as the support.

Pros: Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Cons: Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives Considered: Freshsales

Switched From: Freshsales

  • Reviewer Source 
  • Reviewed on 03/07/2020
Irving S.
General Manager
Hospitality, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 08/09/2020

"A basic , entry-level CRM"

Comments: We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.

Pros: While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Cons: Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Cleaner interface, best price

Switched From: Vtiger CRM

Reasons for Switching to Bigin by Zoho CRM: mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.

  • Reviewer Source 
  • Reviewed on 08/09/2020
Arlène V.
Health Care Consultant
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 14/08/2021

"If you "live" inside your sales pipeline, this CRM tool is for you"

Comments: For the most part, I have had a good experience with Bigin

Pros: The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM. The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines. Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Cons: Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

  • Reviewer Source 
  • Reviewed on 14/08/2021
Natesh I.
Partner
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 24/01/2021

"Bad experience with Bigin"

Comments: It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Pros: Integration with GSuite
Tasks / Calendar

Cons: The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives Considered: HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: To ensure zoho books integration should work and felt natural extension

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: To ensure zoho books integration should work and felt natural extension

Vendor Response

by Zoho CRM on 19/02/2021

Hello Natesh! Thank you for taking your time to share your feedback. We're happy to let you know that Bigin's native integration with Zoho Books is ready and is live as part of our Early access program. We really hope that you find this useful.

As always, you can reach out to us anytime if there's anything else that you need to help with. Thank you!

  • Reviewer Source 
  • Reviewed on 24/01/2021
Ramona T.
FA
Financial Services, 10,000+ Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/07/2021

"Bigin is just what I was looking for!"

Comments: I am enjoying using Bigin. I also enjoyed the live Q&A session. The techs and reps have been very responsive and understanding.

Pros: I use Bigin to manage leads. It's easy and intuitive to use. I love the multiple pipelines and the ways I can automate my sales cadences and follow up.

Cons: I'm still learning and I understand improvements are underway. So far, it meets my needs for automation.

  • Reviewer Source 
  • Reviewed on 07/07/2021