Bigin by Zoho CRM

"Simple Things reach great lengths"

Comments: It has been an awesome experience with the product as well as the support.

Pros: Simple easy to use UI. Navigation is awesome. Straight up pipeline focused with necessary workflows automation

Cons: Contact to account look up is available the vice versa isnt there hence there is difficulty while selecting a contact during deal creation

Alternatives Considered: Freshsales

Switched From: Freshsales

"A basic , entry-level CRM"

Comments: We have had a great experience with Bigin, it was a great alternative while lowering our costs. It offers a great value for the money we pay for it.

Pros: While trying to lower our costs derived from the health crisis, we searched for CRM alternatives and ultimately we choose Bigin, due to their clean interface and the functionality they offer, as well as their low price (but great value overall)

Cons: Limited number of custom fields, no email templates and difficult to create email templates on my own.

Alternatives Considered: Zoho CRM

Reasons for Choosing Bigin by Zoho CRM: Cleaner interface, best price

Switched From: Vtiger CRM

Reasons for Switching to Bigin by Zoho CRM: mainly price, but it has a lot of functionality. It will also be easy to migrate to Zoho CRM, when the situation allows for it.

"If you "live" inside your sales pipeline, this CRM tool is for you"

Comments: For the most part, I have had a good experience with Bigin

Pros: The first time I came across Bigin, I wondered why a company would have two CRM tools (Zoho also has Zoho CRM)... but then I understood: Bigin focuses on the pipeline aspect of a CRM. The one thing that stroke me the most at first was the fact that Bigin was really a mobile-focused CRM. Pipelines, workflows (another name for automations in Bigin), and activity management are powerful, but I think that it is really in its mobile-first approach that Bigin shines. Its Signals are the perfect way to make sure you never forget to do something, and if you are an Apple user, you can even write or use a pencil on your iPad. Something I really enjoy is the ability to create widget to add to my smartphone homepage. This is great because I can easily get an overview of different things – e.g. tasks I need to carry out, upcoming appointments for the week – without having to be in front of my computer or without having to log into the Bigin mobile app. A simple swipe from my phone's home screen and I can see all of that.

Cons: Depending on what you would like a CRM tool to do for you, you may find that Bigin is lacking some things... For me, the main con is the fact that the premium plan has a limit of 50,000 contacts/record (though it is true that you can add more by paying)

"Bad experience with Bigin"

Comments: It was good & i was very happy till i found all my accounting data was not integrated and had to add contacts manually

Pros: Integration with GSuite
Tasks / Calendar

Cons: The worst is it does not integrate with Zoho Books, there is not point. I spent time exporting contacts from books and importing to Bigin and then realised this is foolish to do. They promised to integrate with books but they also suggested to use zoho flow another paid application. This is not fair as why should i keep paying for applications, they should have offered zoho flow for free as it is their fault when CRM is not integrated with books/accounting

Alternatives Considered: HubSpot CRM

Reasons for Choosing Bigin by Zoho CRM: To ensure zoho books integration should work and felt natural extension

Switched From: HubSpot CRM

Reasons for Switching to Bigin by Zoho CRM: To ensure zoho books integration should work and felt natural extension

"Bigin is just what I was looking for!"

Comments: I am enjoying using Bigin. I also enjoyed the live Q&A session. The techs and reps have been very responsive and understanding.

Pros: I use Bigin to manage leads. It's easy and intuitive to use. I love the multiple pipelines and the ways I can automate my sales cadences and follow up.

Cons: I'm still learning and I understand improvements are underway. So far, it meets my needs for automation.