Culverdocs

Bespoke Customer Solution

Comments: Culverdocs has proved to be an excellent system with even better customers services and support and I would highly recommended them to anyone looking for an easy to use, self configurable data collection and data management solution

Pros:

Culverdocs is extremely versatile as a system, its easy to use and the functionality has been developed to ensure that even users with limited experience in digital form building and data collection solutions can quickly navigate the system and become self-sufficient in using it. The customer support and guidance we received was excellent and sets Culverdocs apart from other companies offering similar solutions. From the successful initial launch of the system with our customer, we have increased the scope of usage to further improve our service offering to them and this entailed more complex use of the system which the team at Culverdocs provided us excellent support and guidance and also used their experience to provide advice and guidance in how we could use the system in other way to create the solution we were looking for without needing bespoke customisation to the system.

Cons:

We have had no negative experience with our use of Culverdocs

Culverdocs has transformed our form data collection

Comments: As a business, we operate a recycling facility that were still operating on old fashioned practices of paper forms for data collection. This was something we wanted to remove and move towards digital forms. After trialling out a few options for this, we chose to use Culverdocs for all the positive reasons described above. This has allowed us to transfer to a system of digital forms that our staff can easily complete on phones or other devices, and freed up time for our administration team as they no longer have to file and track physical paper forms. Our options for data reporting and automating work from this data have greatly expanded thanks to the workflows and support of Culverdocs.

Pros:

Culverdocs offers an amazing digital/electronic forms system, allowing for easy creation of digital forms with a wide range of options for data entry. The forms are very customisable to suit your needs.The feature of being able to design a word template used for reports created from the digital forms is a brilliant feature, that means the reports can stay just like they previously were and cause no issue with getting people used to a new report layout.The team at Culverdocs are very helpful and great at getting you introduced to the system. Then they are always happy to help with any issue or question you have with the product, detailing possible solutions to get the results you need. The price per user is very competitive compared to other options for digital forms, and the terms of monthly payments/renewals allows for great flexibility, not making you agree to a long contract or upfront payment.

Cons:

There is a minimum cost of 5 users which for very small teams/use cases may make this less attractive.

Alternatives Considered: TrueContext

Reasons for Switching to Culverdocs: The pricing and terms of agreement were much more agreeable for use to sign up to. No long term contracts or upfront payments needed with Culverdocs. Culverdocs are a growing team in the UK which provide a much greater support experience to help you get the most out of the service.

Culverdocs

Comments: Customer service, second to none. Great people, they answer email queries the same day. They never make me feel silly for asking stupid questions!

Pros:

It was fairly easy to learn how to create forms. It is certainly easy to use on the app.

Cons:

It is still developing, but a tick box on forms would be useful.

Amazing service and comprehensive product

Comments: From the initial call with [sensitive content hidden] and the team through to onboarding and support the team have been excellent. Very responsive, quick to come back to use and always on the end of the phone for advice whenever we needed. Having support we can access easily and over the phone with such easy people to work with makes a huge difference.

Pros:

Very impressed with the forms building platform and the options available. Did everything we could ask of the system and more. Very easy to use, professional and provides ability to build complex workflows.

Cons:

Nothing we are very happy and can't fault anything.

Alternatives Considered: YES

Reasons for Choosing Culverdocs: Better support, better options. felt more bespoke and able to solve the problems we had internally. Better option for our customers.

Switched From: Signable

Intuitive, adaptive and a real time saver!

Comments: Brilliant, its been so much easier than I expected and even though and we haven't put all our forms on the system yet we are already seeing improvements with productivity and reductions in admin time.

Pros:

The drag and drop system to set up forms is so intuitive, its easy to learn and within a few minutes you can create a basic form and within an hour you've got a working data capture form which you can access on your phone with the app. Add to that an interface with MSWord and within a day I'd created a data capture form with a full report and I've no programming experience. Add to that the friendly and efficient support staff who are only a call or email away and for who nothing is too much trouble, and out onboarding was actually a fun experience.

Cons:

More tutorials would be nice, theres only a few online and no real help section.