15 years helping British businesses
choose better software

What is Gem?

Gem’s Talent Engagement Platform helps large and mid-size recruiting teams use data and automation to engage talent more deeply, build diverse, high-quality pipelines, and hire predictably at any scale.

Gem's customers are savvy recruiting teams from industry-leading companies — like Twilio, Robinhood, Lyft, and Cisco — who understand that hiring the best talent in the market is key to maintaining their competitive advantage.

Who Uses Gem?

Talent acquisition teams at mid-size and enterprise companies looking to better engage talent, lower time-to-hire, and grow their diverse workforce.

Gem Software - Talent CRM: Create Your Source of Truth for All Talent Relationships: Gem’s CRM powers your whole TA operation—from targeted outreach to deep funnel analysis.
Gem Software - Talent Discovery: Find Your Next Great Hire: Discover and attract quality candidates across any channel—past applicants, social networks, and talent communities.
Gem Software - Talent Sourcing & Outreach: Automate Your Outreach from Any Channel: Nurture and engage talent with personalized emails, automated follow-ups, and targeted email campaigns.
Gem Software - Pipeline Management: Improve Recruiting Efficiency and the Candidate Experience: See a visual snapshot of your entire pipeline, take quick action, and ensure timely follow-ups to deliver a great candidate experience.
Gem Software - Talent Compass: Insights That Help You Plan for What's Ahead: Talent Compass surfaces data across Gem and your ATS to uncover operational insights, benchmark performance, scenario plan for future growth, and improve hiring outcomes.

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Reviews of Gem

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.7
Features
4.7
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
78%
4
21%
1
1%
Ryan
Ryan
Recruiter, Technical Solutions in US
Verified LinkedIn User
Computer Software, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

I love Gem!

5.0 last year

Comments: Gem has definitely made me a better recruiter and made my job easier.

Pros:

Having reminders for InMails and getting emails sent automatically through gem is a GAME CHANGER. I am not the most organized person, so in the past I would have candidates fall through the cracks if I missed messaging them for 2nd, 3rd, 4th touch points. Now I get reminders or have it done automatically.

Cons:

I cannot think of any cons of using Gem so far. I use it daily for candidate messaging and management, I have enjoyed it a ton.

Verified Reviewer
Verified LinkedIn User
Computer Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

GEM has evolved and is getting better

5.0 9 months ago

Comments: its an ok product now, it used to be a game changer but it's not innovating enough

Pros:

It's way to manage new outbound candidates/prospects that you sourced to fit your openings.

Cons:

It's getting to the point of asking..what else can GEM Do? Beyond managing / CRM / outbound....

David
David
David in Israel
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Stay Away From This Product!

1.0 last year

Comments: In 2021 product was good But in 2022 the product went completely downhill following mass layoffs Account Management is unreachable, and customer support do not understand the productUser Account can be terminated at any point with no explanation Over 100,00 candidates lost Millions of dollars in potential deals down the drain

Pros:

The text campaigns and sequences are very good

Cons:

Less than 5% accurate emails for candidatesNo live chat for Customer SupportNo communication on the relationship with Account Management Resume search engine does not work The system does not prevent duplicate entries

Chris
Director of Talent in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Gem is the choice tool for your sourcing needs

5.0 4 years ago

Comments: Overall we are very happy with Gem has our primary sourcing and outreach platform. We are also happy with the support from the team who are quick to respond to any issues as well as being open to feedback and product enhancements.

Pros:

Gem is a very intuitive product and may not have the bells and whistles of some of the other sourcing tools in the market, but what it can do - it does really well. The ability to customize drip campaigns and A/B test your sourcing outreach is the primary reason that we chose Gem, coupled with the ability to send on behalf of leaders across your organization also enables you to be more successful in your outreach. What's more, Gem can accurately identify and source direct email contacts for prospects to allow you to connect with candidates easily.

Cons:

As with any data sources, the email lookup is not always going to be 100% accurate.

Rebecca
Event Marketer in US
Computer Software, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Gem is an essential recruiting tool.

5.0 last year

Pros:

It's really easy to use! Gem's integrations make leveraging data from event so easy. In the past, where other platforms don't encourage collaboration, Gem does.Gem is perfect for large teams with wide candidate pool in order to retain and share talent, which is super important in this new and competitive landscape.

Cons:

Limited licenses can make the data analytics a bit manual when it comes to reviewing large sheets of data. My assumption is that this is to push you to get a pro license.