--- description: Discover the benefits and disadvantages of SugarCRM. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.co.uk/software/20344/sugarcrm Page: 1 / 18\ Next: [Next page](https://www.capterra.co.uk/software/20344/sugarcrm?page=2) > SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries. > > Verdict: Rated **3.8/5** by 410 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SugarCRM? Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 410 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SugarCRM - **Location**: Cupertino, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Finland, France, Germany, India, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Qatar, Romania, Saudi Arabia and 8 more ## Features - AI/Machine Learning - Activity Dashboard - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management - Contact Database - Contact Management - Conversion Tracking - Customer Database - Customisable Reports - Dashboard - Data Enrichment - Document Storage - Drip Campaigns - Email Management - Email Marketing - Interaction Tracking - Knowledge Base Management - Landing Pages/Web Forms - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Lead Segmentation - Marketing Automation - Mobile Access - Multi-Channel Marketing - Performance Metrics - Pipeline Management - Predictive Analytics - Prioritisation - ROI Tracking - Reporting & Statistics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Shared Contacts - Social Marketing - Social Media Monitoring - Task Management - Template Management - Third-Party Integrations - Website Visitor Tracking - Workflow Management ... and 16 more features ## Integrations (49 total) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... and 34 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Software](https://www.capterra.co.uk/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) - [Contact Management Software](https://www.capterra.co.uk/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.co.uk/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.co.uk/directory/30072/online-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.co.uk/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 2. [Zoho CRM](https://www.capterra.co.uk/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.co.uk/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 4. [EngageBay CRM](https://www.capterra.co.uk/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.co.uk/software/61368/salesforce) — 4.4/5 (18768 reviews) ## Reviews ### "Why SugarCRM Meets Our Needs" — 5.0/5 > **Finan** | *30 April 2024* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: With lead management and marketing automation features, we have all what we need for a marketing solution of its class. > > **Cons**: SugarCRM has served us religiously and complaints. ----- ### "Plug-In Cause Problems" — 4.0/5 > **George** | *12 September 2018* | Printing | Recommendation rating: 9.0/10 > > **Pros**: Very easy to customize. We run our entire business using it. > > **Cons**: We have had issues with some of the plug-ins. Our current integration to Sage100 accounting is broken. One of the others broke the functionality and took a week to figure out. The annual fees for the plug-ins are also expensive. > > I bought Sugar because it is less expensive than Salesforce. But not so sure this is the best solution out there. Doesn't have great ability to use this for marketing programs. ----- ### "Best crm ever" — 5.0/5 > **Chiara** | *28 April 2025* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: I loved the high level of customizability > > **Cons**: The way my company used it without customizing it ----- ### "End User Adoption -Ease of Use" — 5.0/5 > **Ira** | *21 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to learn \& adopt. Reporting is easy to build and profiles are simple to set up. Fast and easy to access. > > **Cons**: I did not find any cons, perhaps it is simply how it was set up. It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective. > > Great, completely allowed for tracking and moving business along with reporting on the business to stakeholders. ----- ### "Sugar CRM is SWEET\!" — 5.0/5 > **Marvin** | *11 October 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: easy to use had a low cost open source version loved it loaded with crm features > > **Cons**: open source could be buggy this is the old drupal days lmao\! > > Positive - its a robust crm platform loaded with features ----- Page: 1 / 18\ Next: [Next page](https://www.capterra.co.uk/software/20344/sugarcrm?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/20344/sugarcrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data